gJobs.ca

Visitor Services Attendant II
Original government version here
Closing: 2025-04-14

Visitor Services Attendant II

Reference number: CAP25J-067095-000100
Selection process number: 2025-CAP-SWON-FG-EA-019
Parks Canada - Fort George National Historic Site - Southwestern Ontario Field Unit
Niagara-on-the-lake (Ontario)
* Note: if not already residing in the area, the selected candidate will be required to relocate. Work locations are non-negotiable.
GS-MPS-04
Term: Anticipatory – May 1, 2025 to March 31 2026, with possibility of extension and/or indeterminate.
$27.47 to $29.85 per hour

For further information on the organization, please visit Parks Canada - Fort George National Historic Site

Closing date: 14 April 2025 - 23:59, Pacific Time

Who can apply: Persons residing within a 60 km radius of Niagara-on-the-lake (Ontario) - All individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information (including the job questionnaire and a complete statement of qualifications) that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Duties

🏞️ Visitor service and revenue collection at the visitor centre. This includes but is not limited to greeting visitors and providing orientation, selling passes, information and direction; confirming bookings for educational programs and facility rentals, litter picking and emptying of trash and recycling receptacles, cleaning of washrooms and other site facilities.

Work environment

🏆 Parks Canada is proud to be recognized by Forbes as one of Canada's Best Employers (2025)🏆

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Top 6 reasons to work for Parks Canada:
⚖️ Work-life balance
📅 Paid vacation and leave
📚 Training and professional development
🏞️ Working in beautiful locations
🤝 Diverse and inclusive workplaces
🍁 Contribution to public service

On the grassy shores of the Niagara River, just 22 kilometres from Niagara Falls, Fort George is a glimpse into one of the most important chapters of Canadian history. Attacked and destroyed by American soldiers during the War of 1812, the sprawling complex has been faithfully reconstructed, with rebuilt officers' quarters, barracks and other buildings joining an original 1796 stone powder magazine that survived the Battle of Fort George.

A piece of living history at the mouth of the Niagara River, Fort George offers a vivid reminder of a time when Canada's very existence hung in the balance.

Intent of the process

We are currently looking to fill a temporary position in Niagara-on-the-Lake, Ontario, for approximately one year with the possibility of extension.

Although the immediate goal of this job posting is to fill a temporary position, this process could be used to create a pool of candidates for similar positions, in different work locations, with different employee status (temporary or permanent). Therefore, we invite all individuals seeking such an experience to apply.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🎓 Education:

ED1: A secondary school diploma OR an acceptable combination of education, training and/or experience.

Note - Acceptable combination of education, training and experience:
- Two years of secondary school or PSC approved alternatives; AND
- Successful completion of a minimum of one (1) course relevant to the duties of the position (e.g., courses taken through continuing education facilities, colleges, universities, professional or governmental organizations or employers AND
- A minimum of 1 year providing customer service and using point of sale system.

Degree equivalency

💼 Experiences:

EX1: Experience in interacting with the public;
EX2: Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions;
EX3: Experience in handling cash and operating point of sale equipment;
EX4: Experience in supervision of employees
EX5: Experience with computer software packages (ie: Microsoft Office or similar software packages).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

📚 Knowledge:

K1: Knowledge of Parks Canada operations and the natural and/or cultural history of Fort George National Historic Site;
K2: Knowledge of services, programs, and fees of Fort George National Historic Site.

📋 Abilities:

A1: Ability to communicate effectively to a wide variety of audiences;
A2: Ability to work in a team environment.
A3: Ability to operate computer applications and provide cashier experience
excellent results.

⭐ Personal Suitability:

PS1: Exercises sound judgment
PS2: Personally connects with people
PS3: Demonstrates integrity
PS4: Strives for excellence

The following may be applied / assessed at a later date (may be needed for the job)

🔍Operational Requirements:

- Willingness to wear a Parks Canada uniform when required;
- Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
- Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds;
- Occasionally demonstrate tasks to others;
- Occasionally lift heavy objects up to 50 lbs.

Conditions of employment

- Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

To encourage workforce diversity, consideration may be given to candidates who self-declare as belonging to one of the following employment equity groups: Indigenous, visible minorities, people with disabilities, and women.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

For tips to navigate the application process step by step, refer to the following short video: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

Tips for applicants:

- Please provide complete and thorough details of your education and experience.
- Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
- Failure to provide sufficient information may result in your application being screened out of the competition.

We thank in advance all those who apply. Only the persons selected for further consideration will be contacted.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some (essential or other) qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.


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