We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Charlottetown, PE.
Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.
You must provide proof of education credentials. If you completed your education outside Canada, it is your responsibility to demonstrate the equivalency. Please refer to the following link for more information: https://www.cicic.ca
Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of emails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
**The use of Artificial Intelligence is prohibited during all stages of this selection process, including the screening questions and cover letter.
HOW TO APPLY
***It is your responsibility as a candidate to submit a COVER LETTER, which clearly outlines how you meet each of the screening qualifications, (i.e. education, essential experience and asset qualifications) as well as a resumé which is linked to the information provided in your cover letter.
** Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities.
*** You must provide CONCRETE EXAMPLES, which illustrate how you meet each qualification.
**For example, the best approach is to use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to clearly demonstrate how you meet the screening criteria (education, essential experience and asset qualification) may result in the REJECTION OF YOUR APPLICATION.
Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety.
As such, a Telecommunications Operator's key duties include:
• Responding to emergency and routine calls for service, down streaming/transferring calls to the appropriate agency, retrieving, analyzing, and recording accurate and timely information using computer-aided dispatch systems, record management systems or various police and non-police database systems.
• Dispatching, monitoring status, and keeping track of on-duty units/officers and resources.
• Providing video surveillance monitoring of federal, provincial, territorial and municipal properties/sites, and operating/monitoring recording and silent alarm panels.
You don’t have to wear a uniform to make a difference!
Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.
Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.
Telecommunications Operators work in Communications Centers that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.
What does the work involve?
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public
Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• ~~Shift Work ~~ • The 9-1-1 Police Dispatch Centers operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).
TCO – JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION
The intent of the process is to establish a pool of qualified applicants for the training program.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
Positions to be filled: Number to be determined
Your résumé.
A covering letter "which clearly outlines how you meet each of the screening qualifications, (i.e. education, essential experience and asset qualifications)"
EDUCATION:
A secondary school diploma, or employer-approved alternatives (See NOTE)
NOTE: The employer approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience.
*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.
ASSET QUALIFICATIONS:
EXPERIENCE IN:
• Call-taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking*
*Multitasking is defined as the performance of multiple tasks at one time.
English essential
Information on language requirements
COMPETENCIES:
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork
ABILITY TO:
• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.
NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/
OPERATIONAL REQUIREMENTS:
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.
Reliability Status security clearance - of the RCMP.
All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process, which includes reference checks and an interview wherein questions may include (but are not limited to) previous employment, on-line activities, credit checks, alcohol and/or drug use.
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.