We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
To be considered for this position, you must have completed a 9-1-1 Police Dispatcher training program recognized by the RCMP or have experience call-taking and/or dispatching and completed a training program with another police agency. If you are not an experienced police dispatcher, please consider applying for positions titled 9-1-1 Police Dispatcher Trainee (PO-TCO-01).
Relocation assistance is provided on the condition that you remain an employee of the federal government for a period of two (2) years. Should you terminate employment and thereby fail to complete a continuous two-year period, you will be required to repay a portion of the relocation assistance proportional to the period by which your service falls short.
Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Charlottetown, PE.
Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.
You must provide proof of education credentials. If you completed your education outside Canada, it is your responsibility to demonstrate the equivalency. Please refer to the following link for more information: https://www.cicic.ca
Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
**The use of Artificial Intelligence is prohibited during all stages of this selection process, including the screening questions and cover letter.
HOW TO APPLY
***It is your responsibility as a candidate to submit a COVER LETTER, which clearly outlines how you meet each of the screening qualifications, (i.e. education, essential experience and asset qualifications) as well as a resumé which is linked to the information provided in your cover letter.
** Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities.
*** You must provide CONCRETE EXAMPLES, which illustrate how you meet each qualification.
**For example, the best approach is to use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to clearly demonstrate how you meet the screening criteria (education, essential experience and asset qualification) may result in the REJECTION OF YOUR APPLICATION.
9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, Ambulance Service and other first responder agencies such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.
A 9-1-1 Police Dispatcher has two primary roles:
• Call Taking: Answering calls from the public
• Dispatching: Directing police officers to respond to a specific location or event
As the “first” of the first responders, 9-1-1 Police Dispatchers serve as a critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need
The immediate need is to create a pool of qualified candidates to staff temporary and/or permanent positions, (including term, acting appointments and assignments). This pool may also be used to staff similar positions, with various language and security requirements.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.
Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.jobs.gc.ca.
Positions to be filled: Number to be determined
Your résumé.
A covering letter "which clearly outlines how you meet each of the screening qualifications, (i.e. education, essential experience and asset qualifications)"
A secondary school diploma, or an acceptable combination of education, training and/or experience.
OCCUPATIONAL TRAINING:
Successful completion of a Canadian Police Call-Taking and Dispatching Training Program in Canada.
Note: Applicants from other police agencies (not police officers) who have experience call-taking and dispatching and who have completed a training program, will be required to pass the RCMP core training exams within the first 300 hours, to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives.
EXPERIENCE:
Significant* experience as a 9-1-1 police dispatcher.
*Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of two years within the last five years.
English essential
Information on language requirements
COMPETENCIES:
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Concern for Safety
• Teamwork
OPERATIONAL REQUIREMENTS:
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
Reliability Status security clearance - of the RCMP.
All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process, which includes reference checks and an interview wherein questions may include (but are not limited to) previous employment, on-line activities, credit checks, alcohol and/or drug use.
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
Applicants hired under this process who have obtained call taking and dispatching training from other police agencies will be required to challenge the RCMP National Telecommunications Training Program. This will occur during employment.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.