We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
This position works in a client focused, fast paced environment and plays a critical role in solving complicated challenges through troubleshooting and collaborating with a broader team.
Our IT professionals are involved in creating and maintaining solutions, systems, platforms and tools, and skillfully integrating existing off the shelf products, to achieve the overall objective of protecting and presenting Canada's natural and cultural heritage.
Experience what it’s like to live and work with two national parks on your doorstep. Mount Revelstoke and Glacier national parks are known for their vibrant wildflower displays in the summer and abundance of snow during the winter, perfect for enjoying some time on the slopes!
Here at Mount Revelstoke and Glacier, we are committed to fostering a diverse and inclusive workplace. Diverse teams bring different perspectives and creative ideas that benefit visitors, the communities we serve and all of us as colleagues.
Become a part of our dynamic team today!
The intent of this process is to fill a full time, 6-month term position from approximately May to October.
This process may be used to create a list of qualified candidates to staff similar positions with various tenures.
Positions to be filled: 1
Your résumé.
Contact information for 2 references.
EDUCATION
Successful completion of two years of an acceptable post-secondary education program in computer science, information technology, information management or another specialty relevant to the position, OR an acceptable combination of education, training and experience.
EXPERIENCE
EX1: Recent experience* installing, configuring, and/or repairing personal computer systems in a network environment
EX2: Recent experience* installing and/or troubleshooting Windows 11 Operating Systems
EX3: Recent experience* in the delivery of IT support services to clients in a corporate network environment
EX4: Recent experience* installing and/or troubleshooting Microsoft Office suite and virtual private networks (VPN)
*Recent experience is defined as having approximately six (6) months of experience gained within the last two (2) years
English essential
Information on language requirements
KNOWLEDGE
K1: Knowledge of IT service desk support principles. (ex. escalation procedures, basic user accounts management, and/or IT Service Management procedures)
K2: Knowledge of Windows 11, including Microsoft Office 365 applications
K3: Basic knowledge of networking and telecommunications equipment and principals
ABILITIES
A1: Ability to manage priorities and deadlines
A2: Ability to communicate effectively orally and in writing
A3: Ability to use available resources to develop adequate solutions for client problems
PERSONAL SUITABILITY
PS1: Personally connects with people
PS2: Exercises sound judgment
PS3: Makes things happen
PS4: Takes responsibility
ADDITIONAL KNOWLEDGE
AK1: Knowledge of a Windows Network and Active Directory accounts
AK2: Knowledge of remote support and remote software deployment tools
OPERATIONAL REQUIREMENTS:
• Willingness to wear a Parks Canada uniform when required
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required
• Willingness to work and travel within the geographical area of the Mountain Parks when required
• Willingness to lift computers, monitors (weight between 10 and 20 kg)
• Reliability status
• Possession of a valid Class 5 Driver’s License
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.
Tips for applicants:
• When answering application questions, be thorough and provide concrete examples. “See resume” is not considered an acceptable answer. Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
• Failure to provide sufficient information may result in your application being screened out of the competition.
• You must meet all essential qualifications in order to be considered for the position.
• Other qualifications listed as additional or asset are not mandatory to apply. However, these may be considered throughout the assessment process.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons are entitled to participate in the appointment process in the official language of their choice.
Travel cost for individuals who are not Federal Public Servants will not be covered.
A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.
We thank all those who apply. Only those selected for further consideration will be contacted.