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Visitor Services Attendants are important front-facing team members. They should be prepared to orient visitors in a welcoming manner and to keep the site and its facilities in top condition.
The work includes:
• greeting visitors in both official languages and providing information
• occasionally demonstrate tasks to others.
• perform routine cleaning and groundskeeping in and around the Visitor Centre
• ensuring rules and regulations are followed by performing visitor compliance.
• work with a point-of-sale system; sell passes, merchandise, and coordinate bookings and tours.
• collect revenue and process payments.
• assist visitors with registration for parking and programs.
• work as part of the team to carry out the first point of contact, share an introduction to the Sir John A. Macdonald history.
Be part of an inspiring team! Parks Canada is a world leader in conservation, and reservation of parks and historic sites. With a dedication to protecting Canada’s natural and cultural treasures and presenting them for the world to appreciate and enjoy. We are hiring individuals with a passion for Canadian history and who want to be a part of sharing their knowledge and customer service skill with visitors to help build meaningful connections to these special places.
The visitor experience team requires a caring and engaging team member who has strong orientation towards customer service, historical empathy, and teamwork ethic. The successful candidate will be exposed to a wide range of visitors from the local Kingston community, across Canada and many visitors from around the world. The successful candidate will have strong team and interpersonal skills to support inquiries from multiple visitors and will work cooperatively colleagues.
This process may be used to create a pool of qualified candidates to staff similar position (s) with various tenures, security levels and/or language requirements or in different locations.
Positions to be filled: 1
Your résumé.
Contact information for 3 references.
EDUCATION:
A secondary school diploma or an acceptable combination of education, training, and experience.
Degree equivalency
EXPERIENCE:
• Experience in interacting with the public in a reception/orientation capacity.
• Experience in meeting public needs by resolving complaints, and/or finding solutions in a customer service atmosphere.
• Experience in cleaning and maintenance of grounds and facilities.
• Experience in cash handling & retail operations.
Bilingual - Imperative (--B/--B)
Information on language requirements
Information on language requirements
KNOWLEDGE:
• General knowledge of the history of Bellevue House National Historic Site.
• Knowledge of basic gardening and/or horticultural methods.
ABILITIES:
• Communication: ability to communicate orally and writing.
• Teamwork: Ability to work safely and respectfully in a team environment.
• Independent: ability to work with minimal supervision.
• Initiative: Dealing with situations and issues proactively, seizing opportunities that arise, leading by example.
• Problem Solving: Ability to identify problems, communicating them and effectively find solutions.
PERSONAL SUITABILITY:
• Demonstrating Integrity and Respect
• Thinking Things Through
• Working Effectively with Others
• Showing Initiative and Being Action-Oriented
ADDITIONAL QUALIFICATIONS :
• First Aid and Cardiopulmonary Resuscitation (CPR) certification.
• Garden experience is an asset.
OPERATIONAL REQUIREMENTS:
• Stand for extended periods (50-100% of the day)
• Wear a Parks Canada uniform and/or PPE and abide uniform policy.
• Perform certain physical tasks as per job requirements lifting and carrying up to 30lbs.
• Be exposed to fluctuating, unpredictable visitor demands and requirements.
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays
• Willingness to obtain and maintain Occupational Health and Safety and Workplace Hazardous Material Information System training.
• Willingness to obtain and maintain Quality Visitor Experience Training
Reliability Status security clearance
Obtain and maintain Reliability Status security clearance.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html
We thank all those who apply. Only those selected for further consideration will be contacted.
We thank all those who apply. Only those selected for further consideration will be contacted.