We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
Please note we request that job applications are submitted through GC Jobs. Persons who are unable to or prevented from applying using GC Jobs are asked to inform the contact person(s) below prior to the closing date.
Please note completion of the screening questions is required. As the responses to each will be used to determine whether associated requirements are met, failure to complete them fully may result in elimination from consideration.
In accordance with the Directive on Security Screening, please be advised top secret or enhanced top secret clearances will only be granted to Canadian citizens. Information relating to levels of security screening and associated activities can be found in Appendix A.
The Computer Support Unit (CSU) provides technical support for RCMP Office Support System (ROSS) and internet workstations.
The Computer Lifecycle Management (CLU) replaces and repairs devices due to hardware or software issues, and evergreens technology and computing devices on a scheduled basis.
The Application Support Unit (ASU) evaluates and tests new software and hardware to work on the ROSS network.
The intent of this process is to staff two (2) positions on an indeterminate basis, with additional vacancies anticipated. Please note the results may be used to staff other positions within the Informatics Branch, with various tenures and in different locations.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled: Number to be determined
Your résumé.
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed
Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
Recent* and significant** experience with the support and installation of IT equipment in an enterprise networking environment
Recent* experience supporting a local area network (LAN) and/or wide area network (WAN) environment
Recent* experience supporting a Microsoft Windows desktop computer networking environment
Recent* experience performing IT or network administration functions
*Recent is defined as experience gained within the last five (5) years.
**Significant is defined as the depth, breadth and complexity of experience normally associated with the performance of related activities over a period of two (2) years.
Certification for one or more of the following:
• Microsoft 365
• Microsoft Windows 11
• Microsoft Endpoint Configuration Manager (MECM), formerly System Center Configuration Manager (SCCM)
• Microsoft Active Directory
Certification for one or more of the following:
• CompTIA A+
• CompTIA Network+
• CompTIA Security +
Information Technology Service Management (ITSM) certification(s)
Project management certification(s)
Other certification relevant to the positions to be staffed
Experience imaging and/or cloning workstations
Experience or training with an incident management system and client support
Experience with or training in PowerShell scripting
Experience with or training in one or more of the following: C++, SQL, C#, Visual Basic, Python, Java, or other programming or database languages
Experience with ITSM, including Information Technology Infrastructure Library (ITIL)
Experience with Novell Infrastructure
Experience troubleshooting Microsoft Outlook and/or Exchange
Experience with Active Directory and/or MECM
Experience with IT-based project management
Experience creating and reviewing technical documents
English essential
Information on language requirements
Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action-oriented
Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to analyze and resolve software, hardware and firmware problems, and recommend and implement appropriate solutions
Ability to set plans and priorities in a demanding and complex environment
Ability to perform IT systems testing
Operational requirements
Willing and able to travel throughout the service area (i.e., Alberta), including to remote areas, overnight, and via helicopter or fixed wing aircraft
Willing and able to obtain and maintain a valid Class 5 driver’s license
Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements
Willing and able to perform work duties in inclement and uncomfortable weather conditions
Willing and able to provide technical support to frontline policing operations in the field
Willing and able to crawl and work in small areas to install equipment
Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms
Enhanced reliability status with top secret security clearance
Willing and able to travel throughout the service area (i.e., Alberta), including to remote areas, overnight, and via helicopter or fixed wing aircraft
Possession of a valid Class 5 (or equivalent) driver’s license
Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements
Willing and able to perform work duties in inclement and uncomfortable weather conditions
Willing and able to provide technical support to frontline policing operations in the field
Willing and able to crawl and work in small areas to install equipment
Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. For further information, you may consult the Canadian Information Centre for International Credentials at www.cicic.ca.
All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.
A written exam, interview and reference checks will be conducted as part of the selection process.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.