gJobs.ca

Visitor Services Attendant
Original government version here
Closing: 2025-02-09

Visitor Services Attendant

Reference number: CAP24J-160697-000013
Selection process number: 2024-CAP-PUK-EA-TERM-59
Parks Canada - Pukaskwa National Park
Heron Bay (Ontario)
GS-MPS-04 - Term Employment (17 weeks from May to October)
$27.47 to $29.85 per hour (+ Isolated Post Allowance)

For further information on the organization, please visit Parks Canada

Closing date: 9 February 2025 - 23:59, Pacific Time

Who can apply: In accordance with park establishment commitments, members of the following First Nation communities may apply:

Animbiigoo Zaagi'igan -Lake Nipigon; Bingwi Neyaahi Anishinaabek - Sand Point; Biigtigong Nishnaabeg; Fort William First Nation; Michipicoten First Nation; Long Lake 58 First Nation; Biinjitiwaabik Zaaging Anishinaabek - Rocky Bay; Netmizaaggamig Nishnaabeg; Pays Plat First Nation; Red Rock Indian Band; Whitesand First Nation; Kiashe Zaaging Anishinaabek - Gull Bay; Namaygoosisagagun First Nation.

Applicants are encouraged to self-identify in their application or may be screened out.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You can apply to this competition in one of three ways;

1. Online
a. Visit the GC jobs website and search for the following process number: 2024-CAP-PUK-EA-TERM-59

2. By Email
a. Send in your resume and cover letter to
b. In your email please indicate you’re applying on process: 2024-CAP-PUK-EA-TERM-59

3. In Person
a. Visit the Pukaskwa National Park Administration office and drop off your resume in person with one of the Parks Canada staff.

Please note that for this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Duties

Provide visitor services and revenue collection at park Kiosk and Visitor Centre. Position duties also include campground patrols, some cleaning of facilities and participating in initiatives to enhance the visitors’ experiences at Pukaskwa National Park.

Work environment

Pukaskwa National Park is a vast, wild, natural park found on the edge of the world’s largest freshwater lake. It is a place where powerful waves collide with rugged, towering coastlines; a place of endless sunsets over sandy driftwood beaches. A place where everyone can catch a glimpse of the rich traditions, values and contemporary life of the Anishinaabe.

Do you want to explore new challenges in your career, discover your full potential and help strengthen a world-class organization? Then become part of the team at Parks Canada, an internationally renowned agency dedicated to protecting Canada's natural, historical and cultural treasures and presenting them for the world to appreciate and enjoy.

Intent of the process

1 Temporary position (YESS funded - See "Other Information")
1 Temporary position (Anticipatory)

This process may be used to create a list of qualified candidates to staff similar positions with various tenures (permanent or temporary vacancies), security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "clearly demonstrating how you meet the essential qualifications (see below)."

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
• A secondary school diploma or acceptable combination of education, training and experience in a field related to the position (customer service and/or retail)

Degree equivalency

EXPERIENCE
• Experience in interacting with or providing services to the public

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE
• Knowledge of services, activities and facilities of Pukaskwa National Park
• Knowledge of Indigenous history, culture and heritage of Pukaskwa National Park

ABILITIES
• Ability to provide excellent service to all people whether in-person, on the phone or by email
• Ability to identify hazardous or potentially hazardous situations and take appropriate action to maintain a safe environment for self and others
• Ability to identify problems and find solutions

PERSONAL SUITABLITY
• Exercises sound judgment
• Personally connects with others
• Communicates effectively
• Demonstrates integrity

📢The ‘Knowledge, Abilities and Personal Suitability’ listed above will form the foundation of the assessment process - you will be screened based on the responses to the experience questions; you will be assessed during the interview phase on how you demonstrate the "Knowledge, Abilities and Personal Suitability"; and finally, we may use references to confirm your provided answers to the assessment.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE (include in cover letter if you have this experience)
• Experience handling cash and/or point of sales machine
• Experience in cleaning of facilities

OPERATIONAL REQUIREMENTS
• Wear a Parks Canada uniform
• Make moderate physical effort to sit and stand for prolonged periods
• Be exposed to variable weather conditions
• Occasionally demonstrate tasks to others
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required
• Work and/or travel in varied terrain and weather conditions
• Willingness to undergo first aid and CPR training

Conditions of employment

• Obtain and maintain a Reliability Status security clearance
• Complete a pre-employment medical (and periodic medical assessments)
• Possession of a valid class G driver’s license

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Living accommodations are not provided.

Persons are entitled to participate in the appointment process in the official language of their choice.

🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2024).

📌Who can apply? To be eligible to the YESS, you must be:
Between 15 and 30 years old; and
A Canadian citizen, permanent resident or person who has been granted refugee status in Canada.
In addition, preference may be given to candidates who self-identify as Indigenous, Racialized Youth, or Youth with Disabilities, as well as youth facing other barriers to employment. As such, we encourage you to self-identify in your application.

What are the benefits for you? Working with Parks Canada will allow you to:

Gain a paid-work experience in a friendly workplace where diversity and inclusion are valued.
Build your employment history and acquire skills, whether you are starting or advancing your career!
Expand your network, learn how we work to serve Canadians in many ways across Canada.
Make a difference and provide hands-on support to our organization, as guardian of the national parks, national historic sites and national marine conservation areas of Canada.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

📢 Tips for applicants:
• Please provide complete and thorough details of your education and experience
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided

We thank all those who apply. Only those selected for further consideration will be contacted.


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