We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.
📢 Indigenous persons who are unable to apply online can contact us to the following email address : . We will contact you as soon as possible.
📢 Persons with disabilities who are unable to apply online can contact us to the following email address: . We will contact you as soon as possible.
You will be contacted for further assessment and, if you pass all the stages, you will be qualified in a pool of candidates for the future needs.
🌠About the positions🌠
The positions available will mainly be in a call center.
CALL CENTER JOBS (Payment Services Officer, Citizen Services Officer)
As a call center officer, you will be required to provide customer service by telephone to citizens seeking information on Employment Insurance and/or Old Age Security and/or Passports and to perform transactions in computerized files. The position requires the ability to communicate clearly, to work according to established standards and to be able to handle calls from citizens at a sustained pace.
CLAIM PROCESSING JOBS (Payment Services Officer, Integrity Services Officer, Program Officer, Passport Officer)
As a claims processing officer, you will be required to provide fast, courteous and accurate services by effectively contributing to the processing of Employment Insurance, Old Age Security and Passport applications. The position requires empathy and impartiality, as well as the ability to analyze all elements of a situation before making a recommendation and informed decisions.
IN-PERSON JOBS (Citizen Services Officer, Passport Officer)
As a citizen services or passport officer, you will be required to provide in-person customer service by assisting citizens with their Employment Insurance, Old Age Security or Passport needs. The position requires versatility, the ability to quickly analyze files in order to answer citizens questions and to redirect them if necessary.
👍 At ESDC, we have been recognized as one of Canada's Top 100 Employers (2023-2024) for the fifth year in a row, Canada's Top Family-Friendly Employers (2024), and the National Capital Region's Top Employers (2024).
Within a few months you can benefit from paid statutory holidays, vacation leave, social benefits, and a pension plan!
Paid training will be offered to you. Selected candidates will be required to successfully complete a training and structured learning program followed by exams or a certification for most positions.
Employment and Social Development Canada (ESDC) operates on a flexible work model that supports sharing in-person experiences that are essential to cohesive, collaborative and high-performing organization while continuing to provide flexibility to support offsite work. At an individual level, this is captured in annually reviewed work arrangements with the on-going objective to balance operational requirements with employee individual circumstances and work preference.
In the context of ESDC’s mandate, most positions are identified as either onsite or hybrid (combination of onsite and offsite work). Some jobs require on-site work because the job cannot be done effectively or efficiently off-site.
Indigenous public servants could benefit from an exception to this hybrid model in order to be able to work from their communities depending on the type of positions to be filled.
Where operationally feasible, ESDC also supports flexibility related to the work schedule including, a compressed work week, varying start and end times, and leave with income averaging.
✅ The purpose of this selection process is to create a pool of qualified candidates to meet Service Canada’s need to hire new public servants throughout the province of Quebec. This pool could also be used to staff similar positions with various tenures, titles and security requirements within Employment and Social Development Canada.
Most of the positions available will be in call centers. The majority of the positions offered will be fixed-term contracts with the possibility of extension. Casual positions may also be offered.
Assessment priority could be given to people based on the needs to be filled and their interests, either for bilingual positions, call center positions, in-person positions or for certain geographic locations. The second language assessment will be one of the first steps in the process for candidates applying for bilingual positions.
Employees already occupying an equivalent level position at Service Canada, whether term or indeterminate, and seeking an assignment or deployment, are invited to express their interest in taking on new positions to their manager and to complete their talent management plan.
Positions to be filled: Number to be determined
Your résumé.
ESSENTIAL EDUCATION
• Secondary school diploma
or
• An acceptable* combination of education and customer service experience
*Acceptable combination of a minimum of 3 years of secondary school AND approximately 12 months of work experience in a customer service-related field.
Various language requirements
• French Essential
• English Essential
• Bilingual Imperative BBB/BBB
• Bilingual Imperative CBC/CBC
• Bilingual Imperative BBC/BBC
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
Please copy and paste the following link into your browser to view the self-assessment tests:
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html
Information on language requirements
ESSENTIAL COMPETENCIES
• Oral communication
• Written communication
• Demonstrating integrity and respect
• Showing initiative and being action-oriented
• Thinking things through
• Working effectively with others
• Focus on service
• Attention to detail
• Use of technology
ORGANIZATIONAL NEEDS
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.
Information on employment equity
OPERATIONAL REQUIREMENTS
Some positions may require to be:
• Willing and able to work overtime as required
• Willing and able to travel as required
• Willing and able to work shift work including days, evenings, nights and/or weekends
While these operational requirements are listed, please understand that overtime and travelling are not necessarily a regular occurrence. Our approach is balanced and reasonable. Our priority is to build a supportive and inclusive work environment and we are open to working with employees to accommodate needs.
Reliability Status
Enhanced Reliability
Secret
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.
You have the right to participate in the selection process in the official language of your choice.
Applicants are encouraged to identify only the location(s) in which they are interested in working. By expressing an interest in a location, you acknowledge the requirement, if applicable, to relocate.
✍ WHAT CAN YOU EXPECT FROM THIS PROCESS? ✍
Simple and virtual selection process! If you are successful at the initial screening stage, you will be informed of the rest of the process by email.
An online test will be administered.
An interview will be administered.
Reference checks will be conducted.
During the selection process, your general conduct, and communications, including emails, may be used to assess qualifications and skills.
All candidate work and responses must be done independently, without assistance from any other individual, without consultation on the Web, and without the use of artificial intelligence (AI) tools.
Top-down selection, random selection, interest in bilingual positions and/or interest in certain geographical locations may be used at any stage of the selection process, including nomination.
🚩 It is your responsibility to ensure that your contact information is accurate and up to date before applying. Ensure that your applicant profile is up to date by checking the "Personal Information" section under the "My Account" tab on the Jobs.gc.ca portal. (Name and Identification, Address, Contact Information, Education, Languages, Resume)
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.