We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential. General questions on how to apply online:
• Toll-free: 1-888-780-4444
• TTY/TDD: 1-800-465-7735
Advertisements over the phone (jobs open to the public)
• Toll-free: 1-800-645-5605
Persons with a priority entitlement may self-refer if interested in the PO-TCO-02/LES-TO-02 position and will be considered in priority to all other applicants.
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
Applicants hired under this process who have obtained call taking and dispatching training from other police agencies will be required to challenge the RCMP National Telecommunications Training Program. This will occur during employment.
Please consult the "Other Information" section to learn more about this process.
A Telecommunications Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful “life or death” situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work and must be available 24 hours a day, 7 days a week and 365 days a year.
The intent of this process is to establish a pool of qualified candidates to be used to staff term and/or term positions in Dartmouth Nova Scotia.
Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.
Positions to be filled: Number to be determined
Your résumé.
EDUCATION:
A secondary school diploma, or an acceptable combination of education, training and/or experience (Note 1).
Note 1:
The employer-approved alternatives to a secondary school diploma are:
A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
An acceptable combination of education, training and/or experience.
OCCUPATIONAL TRAINING:
Successful completion of a Canadian Police Call-Taking and Dispatching Training Program in Canada
EXPERIENCE:
Significant* experience as a 9-1-1 police dispatcher.
*Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of two years within the last five years.
English essential
Information on language requirements
COMPETENCIES (as defined in the RCMP Competency Dictionary):
Communication
Composure
Conscientiousness
Develops Self
Flexibility
Meeting Client Needs
Problem Solving
Concern for Safety
Teamwork
OPERATIONAL REQUIREMENTS:
Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
Work on short notice and overtime to meet operational needs
Reliability Status security clearance - Enhanced Reliability Status
Work shift work (24 hours a day, 7 days a week and 365 days a year)
Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
The client organization will accept applications on-line only using GC Jobs.
To submit an application on-line, please select the button "Apply Online" below.
Persons with disabilities preventing them from applying on-line are asked to contact 1- 800-645-5605.
Persons are entitled to participate in the appointment process in the official language of their choice.
Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e- mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
All communication relating to this process may be used in the assessment of other qualifications.
Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.
A situational exercise may be administered.
An interview may be administered.
Reference checks may be sought.
Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.
Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/
If the name identified on the above documents is different than your current legal name, please also provide proof of name change.
You must provide proof of your Canadian Citizenship or Permanent Residency. The original of one of the following documents must be provided for verification:
Provincial or territorial birth certificate
Naturalization certificates (issued prior to Jan. 1, 1947)
Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb.14, 1977)
Certificates of Retention
Citizenship certificate
Permanent Resident Status/Card
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.