We want to simplify this evaluation process. We want to provide you with a positive, human and efficient experience. Help us remove barriers at every step of the process. Should you require accommodation, please send a message to the address listed below under the section "Contact Information." All requests and information received will be treated confidentially.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
What makes inventories different from other job postings? You only apply once, but you may be considered for several jobs. Don't worry, even if you are not selected for a position, your application remains in the inventory and can be selected again throughout the lifespan of the inventory. The inventory will be updated every 45 days. You will receive an email with instructions on how to update your application if necessary, or to withdraw your application.
We strongly encourage you to demonstrate how you meet the asset experiences at the time of your application. Depending on the number of applicants, strategies such as random selection, a top-down approach, and/or setting passing scores to determine who will continue in the staffing process may be used to manage the volume of applications.
Join a collaborative team of forward-thinking professionals working to transform Parks Canada and the Government of Canada!
We provide cutting-edge tools and technology to help Parks Canada protect, showcase, and celebrate our treasured sites while enhancing service for Canadians and visitors alike. Here’s a glimpse of what we do:
• Ensure network connectivity in some of the most remote regions of our country
• Manage data to support scientific research
• Make our parks and sites “smart”
• Develop applications and test software that help our parks tell their stories
• Use geomatics tools in archaeology
• Design new technology for park rangers
Our Service Centre staff play a vital role by offering first-level technical support to Parks Canada users. They come to the rescue when technology doesn’t cooperate, solving tech issues, providing basic guidance, and administering essential IT services.
Enhance your career with diverse advancement opportunities across a range of specializations. Positions are available across Canada. We welcome fresh ideas and approaches and support continuous learning.
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Our dedicated, multidisciplinary teams work together to maintain and improve our unique infrastructure that ensures long-term environmental sustainability, conservation of built heritage, and great visitor experiences. Start your career in our positive, collaborative, and supportive workplace
Top 10 reasons to work for Parks Canada:
✅ Job stability
⚖️ Work-life balance
📅 Paid vacation and leave
💰 Pension and retirement benefits
🩺Health and dental benefits
📚 Training and professional development
🏞️ Working in beautiful locations
📈 Transfer and promotion opportunities
🤝 Diverse and inclusive workplace
🍁 Contribution to public service
🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers in 2024!
This inventory will be used to staff CS-01 positions within Parks Canada, with varying tenures (casual, term, indeterminate), linguistic requirements (bilingual imperative BBB/BBB, English Essential or French Essential), security requirements (Reliability Status or Secret), and work locations based on organizational needs.
Positions to be filled: Number to be determined
Your résumé.
🎓 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧
- Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
OR
An acceptable combination of education, training and/or experience in a field relevant to the position.
💼 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬
- Significant* experience in installing, configuring, troubleshooting, or providing detailed support software and/or hardware.
- Significant* experience providing technical assistance, training and advice to clients.
* Significative experience is defined as experience associated with having performed this function for one (1) year within the past three (3) years.
💡 𝐀𝐬𝐬𝐞𝐭𝐬
- Experience in an IT service desk environment, handling phone-based support requests, and utilizing IT service managements tools (ITSM) for incident and service management.
- Experience documenting user and troubleshooting guides as well as writing installation procedures.
- Experience with local area network (LAN) and wise area network (WAN) connectivity.
- Experience in supporting mobile device in a decentralized organization.
Various language requirements
English or French essential
Bilingual BBB/BBB
Information on language requirements
💻 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞
- Knowledge of computer troubleshooting principles and concepts.
- Knowledge of managing Microsoft services, including Intune, Entra ID (Azure AD), Exchange Online, and the Microsoft 365 suite.
- Knowledge of ITIL basic principles and best practices.
📋 𝐀𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
- Ability to communicate effectively both orally and in writing.
- Ability to work in a collaborative team environment.
- Ability to brief non-technical clients on technical issues.
- Ability to manage priorities within a fast-paced work environment.
⭐ 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐬𝐮𝐢𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲
- Exercises sound judgment.
- Client service oriented.
- Takes responsibility.
✏️ 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬
- Willing to work occasionally during weekends and statutory holidays.
- Willing to travel occasionally.
- Willing to work overtime occasionally.
Reliability Status security clearance
Secret security clearance
Possession and maintenance of a valid driver’s license
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.
Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
Persons are entitled to participate in the appointment process in the official language(s) of their choice.
You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, interviews, reference checks, etc. Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications.
As a Separate Agency, Parks Canada has its own classification system and Collective Agreement. While posted as a position in the IT category, successful candidates will be appointed to a position in the Parks’ ‘CS’ category at the advertised rate of pay.
We thank all those who apply. Only those selected for further consideration will be contacted.