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The external relations and visitor experience manager leads strategies and operations related to communications, partnerships and services offered to citizens and tourists. He provides strategic advice to management in terms of public relations, community involvement and tourism products. As a member of the Management Committee, he is responsible for the sound management of their department’s financial, material, and human resources, and is the immediate superior of the external relations staff and the two historic site managers. Depending on the time of year, he oversees a team of 30 to 60 indeterminate, term and student employees.
Parks Canada is a federal government agency responsible for protecting and presenting Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in every region of the country. The Quebec team watches over the historic treasures that are the Fortifications of Québec, the Dufferin Terrace and the archaeological crypt of the Saint-Louis Forts and Châteaux, Cartier-Brébeuf, Lévis Forts and Grosse Île.
Five reasons to work with us :
1. Work in iconic and historic settings.
2. Connect and work as a team with people who are passionate about culture.
3. Learn and share our history with vacationing visitors from around the world.
4. Feel that every day is different by doing a variety of tasks.
5. Work for an organization that cares about protecting natural and cultural resources, your well-being, equity, diversity and inclusion.
This process aims to fill a permanent position, mostly on site (1 to 2 teleworking days per week, on request). This process could also be used to create a list of qualified candidates to fill similar positions with different employee status, security levels or language profiles in the same location or across the country.
Positions to be filled: 1
Your résumé.
University studies in a relevant field.
(A combination of education, experience and training relevant to the position may be considered)
• Recent* and significant** experience in staff management
• Recent* and significant** experience in tourism, culture or heritage
• Significant** experience in public communication
• Experience in external relations (marketing, promotion, partnerships, public consultations)
• Experience in expenditure planning, budget monitoring or contract management
* Recent is defined as experience within the last 5 years.
** Significant is defined as experience of at least 3 years.
Experience considered as assets :
• Management of unionized employees
• Tourism, culture or heritage in an urban environment
• Working with aboriginal communities
• Event management
• Web content and social media
• Product development
• Revenue generation
Bilingual - Imperative (CCC/CCC)
MANDATORY. Corresponds to an advanced level of oral and written French AND English.
Information on language requirements
• Knowledge of trends in visitor service offerings in the tourism sector
• Knowledge of best practices in customer service
• Communicate very effectively orally and in writing
• Understand and properly assess multiple and competing issues related to external communications, partnerships and visitor experience
• Create a vision and strategy
• Mobilizes people
• Uphold integrity and respect
• Collaborate with partners and stakeholders
• Achieve results
• Promote innovation and guide change
Reliability Status security clearance - Obtain and maintain reliability status.
• Possess and maintain a valid class 5 driver's licence.
• Wear the Parks Canada uniform, when required.
• Willingness to work occasionally irregular hours, overtime or on weekends and federal and provincial holidays.
• Willingness to work and travel in different environments and weather conditions, in isolated locations and using various means of transportation.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.
Parks Canada is established as a separate employer within the public service, as defined by the Financial Administration Act. Appointees to the Agency continue to be part of the public service. Parks Canada has its own human resources management framework, separate from that of the Public Service Employment Act, but consistent with the values of fairness, competence and respect and its management principles.
Each person is entitled to participate in the appointment process in the official language of their choice.
**Tips for applicants:
Please provide complete and thorough details of your education and experience. You must be specific and provide concrete examples and details for each Experience element, as applications will be screened only on the information provided. Failure to provide sufficient information may result in your application being screened out of the competition.
In accordance with paragraph 8.2(a) of the Privacy Act, information or material, obtained directly from the candidate or otherwise by a selection committee, used during a selection process to assess a candidate may be used in the selection review and appeal processes. All relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to access the information.
We thank all those who apply. Only those selected for further consideration will be contacted.