We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
**Please note that we are reposting this process due to a programming error. If you have already applied to the following IT-03 process: 24-DUS-NCR-EA-635443, please reapply to this one, as your previous application will not be taken into consideration.**
For more information about the basics of assessment accommodation, please visit the following link:
The basics of assessment accommodation
*The closing date could be extended based on volume of applicants
Brief description of a technical advisor (declarative) and a technical advisor (development):
- Technical Advisor (Declarative): Candidate will be able to provide Salesforce solutions by building applications based on business rules and logic instead of writing code. This is emphasized by the ability to configure the Salesforce platform using its declarative tools.
- Technical Advisor (Development): Candidate will able to provide specialized or complex business processes by developing highly customized solutions that may require a programmatic code base approach due to their complexity. This will be accomplished with either APEX or lightning web components.
As a technical advisor (declarative or development), you will be responsible for:
- Leading in Scrum teams on projects and working in an environment using Agile software development methodology
- Developing or implementing enterprise or complex solution architectures using Salesforce technology.
- Representing the team in discussions with managers, technical staff and clients to obtain agreement on service requirements or the resolution of technical issues.
- Administering business analysis techniques and methods to conduct cost benefit analysis, or feasibility studies or requirements analysis.
- Team lead only: Supervising staff and performing HR activities or financial management activities.
At Innovation, Science and Economic Development Canada (ISED) we foster a healthy, modern, diverse and inclusive workplace. Our efforts to create and maintain an outstanding workplace have been recognized. ISED is proud to be named one of Canada's Top 100 Employers 2024, National Capital Region’s Top Employer 2024, and Canada’s Best Diversity Employers 2024.
As a Best Diversity Employer, ISED values and recognizes employees for their unique qualities, ideas, voices, and perspectives. We are committed to supporting the success and continued development of all employees regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socioeconomic background or lived experience. By embracing diversity and inclusion, our department ensures broader discussions, better decisions, and a more positive workplace.
ISED is transitioning to a hybrid work environment to leverage the best of both in-person and virtual work to deliver results. To foster a dynamic environment for purposeful in-person connections, most employees will be working part time at their designated ISED worksite on a weekly basis, and the remainder of the time from their telework location.
This job has been identified as ‘hybrid’. Generally, employees in a hybrid job can anticipate working from their designated ISED location from two to three days per week.
ISED is committed to fostering an inclusive and accessible environment with the right tools, mindsets, behaviours and practices to work effectively together in hybrid.
We are located at the CD Howe Building, situated at 235 Queen Street, an office complex in downtown Ottawa, close to Parliament Hill, the Rideau Canal and the Rideau Shopping Centre. This location offers close access to restaurants, fitness facilities, walking/running paths and parks. We are conveniently located close to major bus routes, so it is easy to commute from all points across the National Capital Region
The intent of this inventory process is to staff positions with various tenures, security profiles and language requirements within ISED.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Based on the hiring needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.
Positions to be filled: 10
Your résumé.
EDUCATION FOR ALL STREAMS:
- Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Notes:
*Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
**Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
***At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
EXPERIENCE FOR ALL STREAMS:
- Minimum five (5) years of experience developing, maintaining and/or supporting large or complex IT Solutions.
- Minimum three (3) years of experience working as part of multi-disciplinary team in a Salesforce technical environment.
- Experience in analyzing requirements, identifying gaps and providing technical advice or recommendations on IT solutions.
EXPERIENCE:
STREAM 1 (Team Lead):
- Minimum two (2) years of experience leading a team (including coordinating or coaching) made up of IM/IT members.
STREAM 2 Technical Advisor (declarative) & STREAM 3 Technical Advisor (development):
- Minimum of three (3) years of experience in configuring (declarative) or developing Salesforce solutions using their platforms and industry tools.
ASSET QUALIFICATIONS:
*The following qualifications may be used for specific jobs categories, however, applicants who do not meet these qualifications will not be screened out.
EDUCATION FOR ALL STREAMS:
- Provide any additional education or list of Information Technology (IT) certifications obtained such as IT Security, IM/IT, Salesforce, Project Management Professional (PMP), IT Infrastructure Library (ITIL), etc.
Various language requirements
- Bilingual imperative - CBC/CBC (Team Lead)
- English Essential
Information on language requirements
COMPETENCIES FOR ALL STREAMS:
- Analytical thinking
- Achieving results
- Client service orientation
- Relationship management & collaboration (Teamwork)
- Showing Initiative & being Action-Oriented
- Effective oral Communication
- Communicating effectively in writing
KNOWLEDGE FOR ALL STREAMS:
- Knowledge of Salesforce platforms and industry tools.
- Knowledge of Application Programming Interface (API) development approaches
- Knowledge of development methodologies.
- Knowledge of Software Development Lifecycle best practices and principles.
ISED is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Indigenous person (First Nations, Metis, and/or Inuit), a person with a disability, a racialized person, or a woman.
Appointments of members of these EE groups ensure that our workforce is inclusive and representative of the Canadian public we serve.
Information on employment equity
OPERATIONAL REQUIREMENTS:
- Willingness and ability to work overtime if required
Secret security clearance
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
- Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/
- If you do not fully complete the screening questions as instructed, you will be screened out.
- Interviews will be conducted.
- Candidates must meet the essential qualifications to be appointed to a position.
- Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the Asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the Asset qualifications could be used at any stage of the staffing process.
- Persons are entitled to participate in the appointment process in the official language of their choice.
- We will accept applications on-line only.
- All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
- To submit an application on-line, please select the button “Apply Online” below.
- Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.
If you have questions, need accommodations, or are not able to apply online, please use the Contact information below! We will be glad to help. If you prefer to speak on the phone, please include that request in your email, along with your contact information.
Selection decisions may be based on the level, breadth or degree of qualifications achieved in one or more qualifications; for example, preference may be given to the candidate that has scored highest on a specific qualification or combination of qualifications. A cut-off score screening approach may be undertaken. Applicants who meet the essential experience criteria may be ranked according to the depth and breadth of experience they possess. Only the top ranking applicants may be invited to the next phase of assessment. Asset criteria and/or organizational needs may also be applied at the screening stage.
COMMUNICATIONS:
Communication for this process will be sent via email. It is the candidate’s responsibility to ensure accurate contact information is provided and updated as required; Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
Thank you / Merci / Ekosani / Miigwech / Meegwetch / Mahseecho / Mutna / Wopida / Hei Hei / Marci Cho / ᖁᐊᓇᖅᑯᑎᑦ / Quanaqqutit / ᓇᑯᕐᒦᒃ (Nakurmik) / Nakummek / Qujannamiik / Qujanaq / Kukwstsétsemc / Woliwon / Woliwun / Wela’lin.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.