We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
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HOW TO ANSWER SCREENING QUESTIONS
When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.
• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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JOB DESCRIPTION (IT-01):
Responsible for installing and maintaining end user I/T equipment in Unclassified, and Protected environments, in direct support of police operations and investigations and for all administrative units of RCMP "D" Division. Equipment includes workstations, laptops, printers, scanners, tablets and other devices. First, second and third levels of HelpDesk support are required on an ongoing basis.
JOB DESCRIPTION (IT-02):
Responsible for installing and maintaining end user I/T equipment in Unclassified, Protected and Classified environments, in direct support of police operations and investigations and for all administrative units of RCMP "D" Division. Equipment includes workstations, laptops, printers, scanners, tablets and other devices. First, second and third levels of HelpDesk support are required on ongoing basis. Some of the work also includes support of LiveScan fingerprinting systems, use of Active Directory, working and planning various IT projects including detachment moves and builds, researching new technologies, rollout of new IT equipment, as well as cloning and imaging.
A CAREER NOWHERE NEAR ORDINARY!! The RCMP offers an exceptional career, letting you make a real difference in your community and your country. No other police force in Canada provides the levels of services and variety offered by the RCMP, as well as opportunities for continued learning and growth. Our work brings us to every corner of Manitoba (“D” Division) and you will work and meet people from across the RCMP. Travel costs are paid for, training is provided, the work is dynamic, and no two days are the same. We support all 80+ RCMP detachments in Manitoba, and all of the Headquarters units.
These positions are located at our IT Warehouse. Conveniently located in the Lindenwoods / Grant Park area, near the Seasons of Tuxedo and IKEA, we have free parking. The building is equipped with a gym and a lunch room.
Intent is to provide opportunity for acting, assignment, secondment- at either IT01 or IT02 level. A qualified pool of candidates may be established and may be used to staff various IT01 and IT02 indeterminate and/ or term positions or similar position for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled: 1
Your résumé.
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
Successful completion of a university degree of an acceptable post-secondary educational program in computer science, information systems technology, information management, or another specialty relevant to the position to be staffed.
English essential
Information on language requirements
Only applies for IT-01
Experience providing client service to various users.
Only applies for IT-01
Experience troubleshooting or resolving IT issues.
Only applies for IT-01
Experience working with IT equipment such as computer hardware, software, printers.
Only applies for IT-02
*Recent experience with support and installation of end-user IT equipment, including computer hardware and software. Experience should be in support of an enterprise networked environment.
*Recent is defined as within the last 5 years
Only applies for IT-02
Experience troubleshooting and resolving IT network printer issues in an enterprise networked environment.
Only applies for IT-02
Experience with helpdesk, desk-side or field support for end-user IT equipment
Only applies for IT-02
Experience supporting a Microsoft enterprise environment.
Applies to both IT-01 and IT-02
Knowledge of Information Technology – Infrastructure/Platforms
Knowledge of Information Technology – Security and Application Protection
Applies to both IT-01 and IT-02
Ability to multitask, set plans and priorities
Ability to communicate effectively orally
Ability to communicate effectively in writing
Only applies for IT-02
Ability to work independently
Ability to analyse and resolve software, hardware, and firmware problems, and to recommend and implement appropriate solutions
Applies to both IT-01 and IT-02
Effective Interpersonal Relationships
Flexibility
Problem Solving
Meeting Client Needs
Teamwork
Experience with Outlook/Exchange.
Experience with IT-Based Project Management.
Experience with Imaging/cloning workstations.
Experience with Microsoft Endpoint Configuration Manager (MECM) and/or System Center Configuration Manager (SCCM).
Experience with Microsoft Active Directory (AD).
RCMP Top Secret Security Clearance
Must be willing and able to work in confined spaces.
Must be willing and able to travel from worksite for extended periods, and on short notice
Must be willing and able to work outside of normal core hours, when required and on short notice.
Must have a valid driver’s license.
Must be willing and able to travel via commercial and RCMP transportation, including RCMP aircraft.
Willingness and ability to lift and carry heavy tools and equipment (ex: minimum 50lbs)
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.
An exam may be administered. An interview may be administered. Reference checks may be sought.
All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.
Assessment for this process will take place in Winnipeg, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know by email your current group, level, tenure and the Department you are working for.
All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.