Payment Services Officer DO NOT APPLY

Update: PLEASE DO NOT APPLY TO THIS POSTER BECAUSE AN ADMINISTRATIVE ERROR HAS OCCURRED. The poster was closed on December 1st, 2017 and was opened by error on October 30th, 2018. No applications will be considered on this date.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel.
We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.
https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html

Assessments can take place during the day or during weekends. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you will be invited. If you fail to attend any of the scheduled testing or interview sessions, you will be deemed to be no longer interested in this selection process and as a result, you will not be considered further.

Please note that the assessments will only be rescheduled under exceptional circumstances. The assessment committee will review the postponement request and make a decision that you will be required to comply with, otherwise your candidacy may no longer be considered. Failure to attend the testing session without good reason will be construed as a withdrawal from the selection process.

Duties

By joining the team, you will evolve in a stimulating environment where servicing citizens is at the heart of our mission. As a PAYMENT SERVICES OFFICER you will be responsible for:

• Rendering fair decisions about entitlement to benefits based on the eligibility criteria specified in the Employment Insurance Act and Regulations.
• Conducting extensive research and fact-finding to gather missing information, corroborate facts, and clarify discrepancies to process benefits applications.
• Processing Employment Insurance (EI) applications in a timely manner, while considering specificities, procedures and guidelines.
• Providing general information about the program; explain the laws, decisions, procedures and processes specific to Employment Insurance and other programs and services.

This position will be particularly suitable for people who:

• Want to help people in need.
• Have an excellent sense of client service and ability to defuse, by telephone, sensitive or peculiar situations.
• Have a keen sense of thoroughness and research to gather relevant information and capture data accurately.
• Have a concern to fairly apply the Law and Regulations.
• Learn quickly and are available to attend several weeks of training.

Work environment

Please note that this process will ONLY be used to staff positions located in the city of Thetford-Mines, Quebec. Candidates are encouraged to apply ONLY if they are able to work in the city of Thetford-Mines.

The incumbents of these positions will work at our Employment Insurance processing center located in the city of Thetford Mines, Quebec. They will provide services to the general public with respect to Employment Insurance benefits and programs. Development and training opportunities will enable them to acquire current and comprehensive knowledge of the Department's programs and services.

Workplace:

Thetford-Mines, QC
https://goo.gl/maps/3147iP75eHu

Intent of the process

A pool of qualified candidates to fill part-time and/or full time (ranging of 30 to 37.50 hours per week), temporary positions as well as short term, seasonal, permanent or acting appointment at the Employment Insurance Processing Centre located in Thetford-Mines, Quebec.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A Secondary School Diploma OR an acceptable combination of education, training and/or experience.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

Degree equivalency

EXPERIENCE

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public, involving obtaining and providing information requiring explanation or clarification.

ABILITIES

• Communication (oral)
• Communication (written)
• Thinking Skills
• Client Focus
• Interpersonal Awareness
• Dependability
• Verification and Accuracy

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university).

Degree equivalency

EXPERIENCE

IMPORTANT: Please note that the asset qualification described below is “upgradeable”. Candidates in the pool will therefore be able to demonstrate the asset qualification they have acquired since the initial assessment.

Experience in determining eligibility and entitlements to government benefits and/or services.

ORGANIZATIONAL NEEDS

Selection may be based on qualified candidates self-identifying as being: an aboriginal person, a member of visible minority group and a person with a disability.

OPERATIONAL REQUIREMENTS

Must be willing and able to work overtime as required.
Willing and able to travel for trainings.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual Imperative BBB/BBB*

* The minimum language requirement for bilingual positions is Bilingual imperative - Level: BBB/BBB. Candidates must have the minimum linguistic profile for bilingual positions.

Second Language Evaluation Tests will be administered for bilingual positions. For more information, please visit:
http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm
Information on language requirements

Information on language requirements

Conditions of employment

• Reliability Status security clearance
• Credit Check

Employees of the public service of Canada must respect the Values and Ethics Code for the Public Sector and the Annex B of the Policy on Conflict of Interest and Post-Employment.

Recognition of these values and the expected behaviors is a condition of employment for all federal public service employees regardless of their position or level.

Security clearance is a condition of employment, therefore it is your responsibility to provide all evidence and contact information of at least two (2) work references as well as your employment history. Failure to do so may result in your application being rejected.

Tests

PSEE - Test of Reasoning UIT

Applicants must complete the Public Service Entrance Exam: Test of Reasoning Unsupervised Internet Test (UIT) as part of the screening for this selection process. This test assesses reasoning and problem solving ability. You will have 90 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Reasoning Unsupervised Internet Test

Other information

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

When you submit an application for this selection process, your application will be included in the inventory and it will be assessed in the event that positions need to be filled. ONLY ONE APPLICATION MAY BE SUBMITTED, and it will be kept in the inventory. As positions become available, the applicants who meet the screening criteria identified by the hiring managers may be contacted and referred for consideration.

Moreover, as part of this selection process, we intend to communicate with applicants by email for screening / assessment (including sending invitations for written tests and interviews). Applicants who apply to the selection process must include a valid email address in their application, and ensure that this address is functional at all times and that it accepts messages from unknown users. It is your responsibility to inform us of any changes to your contact information and update your PSRS account.

We will use the following address to contact you:

Interviews and examinations will take place at the LOCATION CHOSEN BY THE EMPLOYER. If you do not attend the assessments at the scheduled dates and times without a valid reason, your application may be rejected.

Candidates must pay their travel expenses (including travel expenses for evaluation) as well as relocation expenses. Questions regarding travel and relocation: http://emplois-jobs.gc.ca/centres/faq-eng.htm#travel

Candidates are ENTITLED TO PARTICIPATE in the appointment process in THE OFFICIAL LANGUAGE OF THEIR CHOICE. Applicants are asked to indicate on their application their preferred official language for each of the following: a) exam, b) correspondence, and c) interview.

We thank all those who apply. Only those selected for further consideration will be contacted.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.