Inventory: Case Processing Agent / Support Officer (2 Streams)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Stream 1 - Case Processing Agent
Stream 2 - Support Officer

Please identify clearly for which position(s) you are submitting an application.

*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

In order to have your application considered, all screening questions must be answered. You must provide concrete examples, which illustrate how you meet each qualification, including where and how you obtained the experience, as well as the period(s) in which you performed the functions of the position(s) (MM-YYYY to MM-YYYY). FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA (Education and Experience, both Essential and Asset) MAY RESULT IN THE REJECTION OF YOUR APPLICATION.

Your résumé will not be used for screening purposes and may only be used a secondary source of validation. You must clearly demonstrate in your screening questions how you meet the education and/or experience (essential and asset).

Random selection* will be used to identify which applicants will be assessed from this inventory. You will find more information about random selection in "Other information".

Intent of the process

This inventory will be used to establish pools of candidates which may be used to staff similar positions at an equivalent group and level with various linguistic profiles, various security profiles, various tenures within Immigration, Refugees & Citizenship Canada (IRCC) AND Administrative Tribunals Support Service of Canada (ATSSC)*

*For positions with ATSSC, appointments could be to a developmental position. Once the incumbent is deemed to have gained the experience and competencies required to perform the full range of duties of the position, he or she will be assessed and, if successful, may be appointed to a Registrar Officer position (PM-02).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

COMMON TO ALL STREAMS:
ED1: A secondary school diploma OR *acceptable combination of education and experience

*An acceptable combination of education and experience is defined as follows:
Successful completion of two years of secondary school;
AND
Three (3) years recent** experience working in a field relevant to the position (such as administrative functions that include, but not limited to, preparing correspondence, data entry, research, filing).

**Recent is defined as within the last five years.

Degree equivalency

EXPERIENCE

COMMON TO ALL STREAMS:
EX1: Experience providing administrative support

EX2: Experience in researching, reviewing and entering data

STREAM 2 (Support Officer):
EX3: Experience in preparing (includes typing, formatting and proofreading) various types of written documents (for example, letters, minutes, reports, summaries, etc.)

EX4: Experience in providing client service

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

COMMON TO ALL STREAMS:
AED1: Bachelor’s degree from a recognized University

STREAM 2 (Support Officer):
AED2: Possession of a certificate or diploma in a legal secretary/assistant, legal techniques, paralegal or office administration/techniques program, or in any other field related to the position

Degree equivalency

COMMON TO ALL STREAMS:
AEX1: Experience working in a processing environment

AEX2: Experience creating, verifying, and updating information in an electronic records or case management information system

AEX3: Experience in using Global Case Management Systems (GCMS)

AEX4: Experience in working with the Access to Information Act or Privacy Act

AEX 5: Experience in working with the Citizenship Act

AEX6: Experience in working with the Immigration Refugee Protection Act (IRPA)

AEX7: Experience in decision making and applying regulations, legislation, policies or procedures

AEX8: Experience meeting targets or quotas

AEX9: Experience using Microsoft Suite software

AEX10: Experience using Microsoft Excel to create graphs

AEX11: Experience in providing human resource administrative services

AEX12: Experience in the processing of electronic or online applications

STREAM 2 (Support Officer):
AEX13: Experience working with tools used in case law research

AEX14: Experience in providing administrative support services in a quasi-judicial or legal environment (e.g. tribunal, court, commission, board, law or notary firm)

OPERATIONAL REQUIREMENTS
Willingness and ability to work overtime, as required

Willingness and ability to travel, as required

Willingness and ability to work shift work

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, English or French Essential, Bilingual Imperative (BBB/BBB, BBC/BBC, CBC/CBC, CCC/CCC)

Information on language requirements

COMPETENCIES

COMMON TO ALL STREAMS:
BC1: Adaptability & Flexibility

BC2: Decisiveness

BC3: Values and Ethics

BC4: Effective Interactive Communication

PERSONAL SUITABILITY

COMMON TO ALL STREAMS:
PS1: Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET COMPETENCIES

ABC1: Focus on Quality and Details
ABC2: Client Service Orientation

ORGANIZATIONAL NEEDS

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability, Visible Minorities, and Women.

Conditions of employment

Reliability Status security clearance

Secret security clearance

Other information

*Random selection - Frequently Asked Questions:

1. Some advertisements state that random selection may be used to identify which applicants will be assessed during the appointment process. What is random selection?

Random selection is a strategy that is sometimes used to manage applicant volume. It identifies a sub-sample of applicants by applying the element of chance at some point during the appointment process, using criteria identified by the hiring organization.

2. How is this sub-sample of applicants determined?

To determine the sub-sample of applicants, the hiring organization identifies the following:
- criteria that qualified candidates must meet; and
- the number of candidates to be selected.

With the assistance of an electronic system that contains information on all applicants, candidates who meet these criteria are identified and the sub-sample is randomly selected from that group. The Public Service Resourcing System - the electronic system used to advertise, receive and select applications - performs the random selection function.

This inventory may be used to staff positions at the CR-05 group and level.

Candidates will need to provide proof of their education credentials only at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

Persons are entitled to participate in the appointment process in the official language of their choice.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Please note that it is your responsibility to ensure that, during the life of this selection process, you communicate any changes related to your telephone number or e-mail address to the contact provided in this advertisement. Failure to do so might exclude you from the selection process.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.