CS-01 Inventory - Support Analyst/Support Technician

SELECTION PROCESS CANCELLED

We regret to inform you that this job opportunity has been cancelled.

Please continue to monitor jobs.gc.ca for all future openings in the IT field with Veterans Affairs Canada.

Thank you

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Intent of the process

• An inventory of qualified candidates may be created to staff similar positions with various language requirements and tenures across the Public Service

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
• Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.
• Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience.

Degree equivalency

Experience
o Recent and significant experience working in an IT Infrastructure and/or Operations environment.
or
o Recent and significant experience in providing IT support on site or by phone to clients.
or
o Significant experience in IT technical investigations, analysis, and/or providing support.

EXPERIENCE DEFINITION
o SIGNIFICANT EXPERIENCE refers to the breadth and depth of experience associated with performing the duties in the IM/IT field for a minimum of six (6) months.
o RECENT is defined as experience obtained within the last three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Assets
EDUCATION
• Successful completion of two years of an acceptable post-secondary educational program within the last 5 years in computer science, information technology, or another specialty relevant to the position to be staffed.
• Successful completion of bachelor’s degree in computer science, information technology, or another specialty relevant to the position to be staffed.


EXPERIENCE
• Experience as a member of the Canadian Armed Forces
• Recent experience using Axios Systems assyst
• Recent experience in documenting technical problems in a call tracking/help desk/service management system
• Recent experience working at an Information Technology Service Desk, Information Technology Helpdesk or Call Centre
• Recent and significant experience providing IT Support Services on site or by phone to clients in an official capacity.

ASSET EXPERIENCE DEFINITION
o SIGNIFICANT EXPERIENCE refers to the breadth and depth of experience in the IM/IT field that would normally be acquired over a period of six (6) months or more.

o RECENT is defined as experience obtained within the last three (3) years.

o OFFICIAL CAPACITY is defined as experience as a member of an IT team providing site support, service center or another specialty relevant to the position to be staffed.

OTHER QUALIFICATIONS

ORGANIZATIONAL NEEDS
• Preference may be given to Veterans Affairs employees affected by workforce adjustment or organizational changes.

OPERATIONAL REQUIREMENTS
• The operational requirement to work non-standard/traditional work hours and/or overtime and/or On-Call will be used for selection for some positions and may become a condition of employment when used

CONDITIONS OF EMPLOYMENT
• Reliability Status security clearance
• Some positions could require a Secret security level.

IMPORTANT MESSAGES
• When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

• Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

• Candidates may be required to meet the organizational needs, depending on the requirements of the specific position being staffed.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• Various: English or French Essential, Bilingual imperative BBB/BBB, BBC/BBC, CBC/CBC

Information on language requirements

o Ability to communicate effectively orally.
o Ability to communicate effectively in writing.
o Ability to analyze problems.

o Effective Interpersonal Relationships
o Judgement
o Reliability
o Client Service Orientation

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.