Payment Services Officer

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please note this inventory will be used to staff positions at the Payment Processing Center in Moncton, New Brunswick. Applicants are encouraged to apply if they are willing and able to work in or relocate to Moncton, New Brunswick.

Applicants who apply in this external CSD16J-017884-000004 (process number 2016-CSD-EA-NB-21616) and/or PSRS number CSD16J-017884-000003 (process number 2016-CSD-EA-NFLD-21613) and/or PSRS number CSD16J-017884-000002 (process number 2016-CSD-EA-NS-21585) will only be assessed once.

Candidates will be required to pay for their own travel (including travel for assessment purposes) and may be required to pay for their own relocation expenses.

Applicants who meet the qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My Jobs menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link “Update my Inventory Status” to reaffirm your interest.

Work environment

A Payment Services Officer provides services to the general public with respect to Employment Insurance benefits. Extensive training and development opportunities will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada's programs and services.

To excel in this position you must be:
- highly motivated,
- a quick learner,
- quality-oriented,
- customer-focused,
- able to thrive in a fast-paced, high-volume environment.

We are looking for candidates who possesses and demonstrate:
- strong communication skills,
- excellent client service skills,
- thinking skills,
- information-gathering and computer-keyboarding skills.

This position may require the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.

Work conditions require adapting to change, dealing with stress and dealing with potentially irate clients.

Intent of the process

This selection process will be used to create a qualified pool of candidates and may be used to fill future term or indeterminate vacancies, at full-time or part-time hours, at the Payment Processing Center in Moncton, New Brunswick.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

*You must clearly indicate your education level. Candidates invited to the assessment stage will be required to bring proof of their education credentials, i.e. a diploma or official transcript (original documents only).

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

Failure to produce Canadian equivalency could result in being eliminated from the process.

For more information on how to obtain Canadian equivalency please access the following link www.cicic.ca.

Degree equivalency

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

Candidates must elaborate their answer by providing concrete examples and indicate when and where they obtained this experience. Resumes will be used as a secondary source to validate the experience and examples described. Failure to provide this information in the requested format may result in your application being rejected.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Graduation with a degree from a recognized university.

Successful completion* of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university)

*You must clearly indicate your education level. Proof of education will be requested at the assessment stage of this process.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Degree equivalency

Experience in working in a high-volume client service environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual - Imperative (BBC/BBC)*

*The minimum language requirement for bilingual positions is Bilingual imperative - Level: BBC/BBC. Candidates must have the minimum linguistic profile for bilingual positions. Second Language Evaluation Tests will be administered for bilingual positions. For more information, please visit: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/index-eng.htm)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Applying Principles and Procedures
Changing and Learning
Initiative
Positive Attitude
Working with Others
Judgment

Operational requirements :
Willing and able to work overtime, as required.

Conditions of employment

Reliability Status security clearance - (this factor is not used at the screening stage. The department is responsible for the security clearance process.)

Willing and able to travel for training purposes.
Willing and able to work shift work.

Other information

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written assessment, and c) oral assessment.

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your responsibility entirely to inform us at all times of any changes regarding your contact information.

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

WAITING PERIOD FOR REASSESSMENT
The retest period for assessment as a Payment Services Officer is 180 days from the date of elimination at either the written exam or interview/reference stage of the process. If you submit an application before the retest period has elapsed, your application will not be considered.

Assessment is planned to occur on an ongoing basis. Failure to participate in assessments as scheduled may result in the rejection of your candidacy.

A variety of assessment tools will be used. You will be advised of these tools at each assessment phase of this process. Reference check(s) will be sought.

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes) and may be required to pay for their own relocation expenses.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Top-down and/or random selection may be used during this process.

A security check will be administered and proof of citizenship, education, and at least 2 work references with names and applicable phone numbers will be required.

Applicants may be required to meet the organizational needs, depending on the requirements of the specific position being staffed.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Only on-line applications are accepted. Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.