Program and Service Delivery Clerk (Inventory)

Update: Changes have been made in regards to Conditions of Employment.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel.
We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.
https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html

Duties

You will be serving senior citizens, helping deliver Old Age Security and Guaranteed Income Supplement benefits. To do this, you must understand, analyze and process relevant information by applying procedures and guidelines arising from acts and regulations. You will be required to calculate and compile the information displayed on the citizens’ income tax returns, estate documents or vital statistics documents.

You will also be required to read, interpret and input information in order to respond to requests, and to process transactions in electronic files while demonstrating thoroughness and timeliness.

You will communicate in writing or on the telephone with the citizens in order to obtain information or to explain decisions.

The work will require prolonged periods of sitting with constant use of a keyboard and mouse.

This work will appeal to you if:
• You enjoy both mathematical rigour (requiring the application of basic accounting concepts) and interacting with the public;
• You are looking for a stimulating workplace in a continuous learning environment;
• Client service is important to you and you would like to serve a diversified senior clientele.

Work environment

Are you interested in a career in the federal public service?
Are you passionate about numbers and do you enjoy interacting with senior citizens?
Do you want to be part of a team that makes a difference for our senior citizens?
Do you enjoy tackling new challenges and participating in service transformation?
If you answered yes to any of these questions, then Service Canada is the place for you!

Our office is located at 330 De la Gare du Palais in Québec City. In the heart of Old Québec, our workplace is near restaurants, parks and trails that meander along the St. Lawrence River (and the St. Charles River). The location is easily accessible and serviced by several main bus routes, which makes it easy to get to from the greater Québec City region and the Lévis region.

We look forward to your application. This may be the job opportunity you’ve been looking for!

Intent of the process

Following this process, a pool of qualified candidates will be created to staff some full time, part time (day work - Stream A) and shift work positions (3 pm to 11 pm or 7 am to 3 pm - Stream B). This process may be used for indeterminate, term, acting, deployment, secondment or assignment basis.

Location:
Regional Operations Centre for Old Age Security
330 De la Gare du Palais Street
Quebec City, Quebec
G1K 3X2

https://goo.gl/maps/rWu9Nx3Uxmw

Please note that the work will only be executed from Regional Operations Centre for Old Age Security at Quebec City. You will have to be able to get to your workplace every day.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EXPERIENCE

Recent* experience in using technology (e-mail, Internet, Excel, Word processing).

Experience in providing services relative to the delivery of programs to the generic public, either in person with external clients, by telephone or by email, specifically involving obtaining and providing information requiring explanation or clarification.


*"Recent" is defined as within the last two(2) years

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual - Imperative (BBB/BBB)

Information on language requirements

ESSENTIAL QUALIFICATIONS

EDUCATION

Secondary school diploma or employer-approved alternatives.
Satisfactory score on the PSC test approved as an alternative to a secondary school diploma

Degree equivalency

ABILITIES AND SKILLS

Communication (oral)
Communication (written)
Judgment
Verification and Accuracy
Client Focus
Demonstrate initiative and prioritize action
Dependability
Using Technology

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION

The following asset is open-ended:

Graduation from a recognized post-secondary institution with a degree in management automation, management accounting, accounting, financial management and computerized accounting, administration or finance.

Degree equivalency

EXPERIENCE

Recent* and significant** experience in providing administrative services in the area of finance.

Recent* and significant** experience in providing administrative services in the area of accounting.

Recent* and significant** experience in year- end accounting, including analyzing income tax returns and other tax information.

Recent* and significant** experience in providing governmental or para-governmental services to interact with external clients to communicate information or explanations regarding various programs and services.


*"Recent" is defined as within the last two (2) years

**“Significant” is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of nine (9) months.

THESE FOLLOWING ASSETS ARE OPEN-ENDED:

Experience in processing Old Age Security programs and services

Experience in working in an environment involving Old Age Security programs and services

ORGANIZATIONAL NEEDS

In order to achieve a representative workforce, selection may be based on qualified candidates self-identifying (at time of application) as being: a member of visible minority group, an aboriginal person, a person with a disability or a woman.

Placement of Employment and Social Development Canada employees who are affected by work force adjustment.

OPERATIONAL REQUIREMENTS

Work with minimal supervision.
Ability to work overtime if necessary.
Ability to travel if necessary.

Conditions of employment

Reliability Status security clearance

OTHER CONDITIONS OF EMPLOYMENT

-Credit Check
-Based on operational requirements be willing and able to work on shift work as well as work on weekends. (7 AM to 3 PM or 3 PM to 11 PM)

Tests

PSEE - Test of Judgement UIT

Applicants must complete the Public Service Entrance Exam: Test of Judgement Unsupervised Internet Test as part of the screening for this selection process. This test assesses the judgement required for solving problems in work-related situations. You will have 75 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Judgement Unsupervised Internet Test

Other information

All candidates are entitled to participate in the appointment process in the official language of their choice. In their online application, candidates will need to indicate their language preferences for: a) correspondence b) the written exam and c) the interview.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to contact the Selection Board by E-mail at : prior to the closing date.

All information obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates.

Candidates must provide their proof of education documents by email at quoting the selection process number in the Subject Field, at the latest two weeks after their application. Candidates who do not provide the proof of education could be screened out of the selection process.

Please note that an unsupervised Internet Testing will be administered as part of the selection process. It is accessible anywhere the test taker has access to a computer and an Internet connection.

The time limit is 75 minutes to complete this test. This test should be completed at the time of applying.

To be able to manage the number of applicants in this selection process, our management may choose to use a top-down selection, random selection, or any other additional qualifications as outlined in the statement of merit criteria, in order to determine the number of candidates who will go through the following phase of the assessment.

If after the use of these strategies, other needs arise; our management may proceed with the evaluation by including candidates who qualified and who obtained a lower passing grade, or by using any other strategy.

You must clearly indicate your experience, in writing and giving concrete examples, by specifying the dates, duration and scope of the experience in order to demonstrate how you meet each of the essential qualifications in the Experience category. Failure to do so may result in your application being rejected. Therefore, please answer the questions in the application carefully. Note: the level and scope of the experience may be a deciding factor in the selection from the pool of qualified candidates. The statement “See C.V.” will not be accepted.

All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and update their personal information when it changes. You must also make sure that you can receive emails from unknown users, as some systems block these types of email. If special circumstances prevent you from having access to your e-mail, please communicate with the Contact person identified in this job opportunity.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed. We will use the following address to contact you .

Interviews and exams will be held at a place selected by the employer. If you do not attend the assessments at the provided dates and times, your application may be rejected.

Assessments can take place during the day, evening or weekend.

Candidates must pay their travel expenses (including travel expenses for evaluation) as well as relocation expenses.

Please be aware that as part of personnel security screening requirements (condition of employment), if selected for appointment and if you have lived outside of Canada during the past five years, you will be requested to provide proof of all residence(s) outside of Canada when completing the Personnel Security Consent and Authorization form.

Reference checks may be sought.

An interview may be administered.

A role play may be administered.

A practical test may be administered.

A situational exercise may be administered.

A written exam, an interview and reference checks may be part of the assessment process.

The assessment may include examining samples of previous work and/or reviewing performance appraisals.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.