Program and Service Delivery Clerk (Inventory)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application in this inventory will be active for 120 days. A notice that your application is about to expire will be posted to the My Jobs menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update My Inventory Status to reaffirm your interest.

Duties

Program and Service Delivery Clerks perform service delivery administrative functions to support business stream activities. Main duties vary based on the program area and location of the position.

Duties may include:

Applying established procedures and guidelines related to the validation of information for both administration and program delivery.

Analysing and validating data and/or documentation for accuracy, completeness and compliance. Carrying out fact-finding activities to research and retrieve information in order to determine entitlement or identify areas of apparent misuse of funds/benefits.

Obtaining, inputting, maintaining and extracting data and documentation related to applications, claims, invoices, requisitions and other administrative forms.

Communicating with clients and employers to obtain and provide required information.

Making payment or administrative decisions related to computer generated data on straight forward/non-complex applications that are complete and in compliance with the established criteria, procedures, guidelines and system authorities (e.g. adjudication of clerical audits to determine overpayment).

Referring cases as per clearly established procedures and guidelines to the appropriate level for decision.

Identifying, preparing reports and referring complex cases to the appropriate level for decision within clearly established procedures and guidelines.

Coordinating logistics for meetings/sessions, or committees (e.g. scheduling location, participants and follow-up).

Intent of the process

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available at specific locations, applicants who meet the qualifications may be contacted for further assessment.

The pool may be used to staff similar positions within Employment and Social Development Canada, Service Canada Ontario Region. Applicants are encouraged to apply ONLY if they are able to relocate or commute to the locations listed. It is essential that applicants specify which location/locations they are interested in.

The process will be used by various managers within Employment and Social Development Canada, Service Canada Ontario Region to fill their immediate and future needs.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

Experience in using technology (e.g. e-mail, Internet and word processing).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative - CBC/CBC

At Employment and Social Development Canada, Bilingual Imperative positions require fluency in both English and French. Through a language testing assessment, you must successfully demonstrate fluency in both English and French to be considered for a Bilingual position.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

A secondary school diploma or a satisfactory score on the General Intelligence Test 320 (PSC test approved as an alternative to a secondary school diploma).

Note: Successful completion of a two-year college diploma program or a university degree from a recognized institution will be accepted as meeting the education requirements for this position.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Degree equivalency

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Working with Others
Client Focus
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Experience in working in a high-volume client service environment.

Experience in determining eligibility and entitlements to benefits and/or services

Ability to complete Arithmetic Calculation

Ability to perform Diagnostic Information Gathering

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willing and able to work overtime as required.

Willing and able to work shift work.

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes

Other information

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

WAITING PERIOD FOR REASSESSMENT: The retest period for assessment as a Program and Service Delivery Clerk is 180 days from the date of elimination at either the written exam or interview/reference stage of the process. If you submit an application before the retest period has elapsed, your application will not be considered.

You will be required to show how you meet the essential qualifications (i.e. Education, Experience) for the initial screening through your resume and by answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities.

A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

You may be assessed using one (1) or more of the following tools: written exams, situational test, take home exercise.

Reference checks will be sought.

Interviews will be conducted.

To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

Applicants will be required to pay for their own expenses for costs associated with travel to an interview and travel to test sessions related to the assessment process.

** PLEASE NOTE: Assessment is planned to occur on an ongoing basis. Applicants should be available for assessment at any time. Alternative testing dates will be limited and only offered for extenuating circumstances: Illness (a medical certificate will be required) or Emergency Circumstances (verifiable). In addition, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users**

Random selection may be used.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.