Various Administrative positions

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Persons who cannot apply online, or persons with disabilities preventing them from applying online, are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605.

Duties

Examples of positions and some of the duties are provided below.

CR-03 - Records Management / Information Management Clerk
- Open, sorts, organizes and log incoming mail and faxes;
- Picks up, opens, delivers and safeguards documents/mail/files to and from staff in various locations according to the established scheduled;
- Performs other administrative support activities including answering mail room telephone, responding to questions regarding the location of files; making photocopies; and receiving/sending/distributing files.

CR-04 - Document Control Support Clerk // Workload Coordinator
- Collects, reviews, analyzes, identifies and indexes incoming/ outgoing documents, electronic images, faxes, emails, voice mail messages or incoming calls and reports within appropriate timeframe and initiate the required action;
- Assists the unit in workload management through the revision, tracking and preparation of all request coming in the assigned unit; determines that nature of the request; responds and/or forwards or assigns the request to the appropriate destination; and updates in and pulls reports from the case management system in accordance with administrative requirements;
- Prints, collates, folds and inserts standardized communication products for distribution to members as part of the Center's printing requirements; and conducts peer monitoring to ensure quality standards have been met.

CR-05 - Pension Assistant // Compensation Assistant
- Responds to client queries to identify and resolve problems; guides client in articulating their information needs; clarifies the nature, scope and intent of their service needs; and ensures that these needs are addressed.
- Reviews and maintains related information in the appropriate databases systems; quality controls and analyzes key data to be entered into the systems; seeks clarification of discrepancies and ensure the information contained is in compliance.

Work environment

Public Services and Procurement Canada (PSPC) plays an important role in the daily operations of the Government of Canada as a key provider of services for federal departments and agencies. It supports them in the achievement of their mandated objectives as their central purchasing agent, linguistic authority, real property manager, treasurer, accountant, integrity adviser, and pay and pension administrator. The department's vision is to excel in government operations, and our strategic outcome and mission is to deliver high-quality, central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.

Intent of the process

This is an inventory of candidates to staff various temporary positions in Shediac (New-Brunswick). These positions will report to the Government of Canada Pension Centre or to the Public Service Pay Centre.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Secondary school diploma (High School) or equivalent (e.g. General Education Development - GED)

Degree equivalency

EXPERIENCE
- Experience in dealing with individuals in a client service environment;
- Experience in the use of a word processing software, such as Microsoft Word;
- Experience in the use of a spreadsheet application, such as Microsoft Excel;
- Experience in the use of an office email, such as Microsoft Outlook.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

While all essential qualifications have to be met, not all the other qualifications advertised will necessarily be used when making an appointment from the process.

EDUCATION

- Post secondary diploma in a related field of study such as Office Administration or Business Administration;
- Graduation with a degree from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE

- Experience in the administration of compensation and/or pension and/or insurance benefits;
- Experience in the use of a pension administration software such as Penfax;
- Experience in the use of a client relationship management software such as Siebel;
- Experience in providing services in writing, by telephone and/or electronic mail in a contact centre environment;
- Experience in performing general administrative duties, such as file management and file organization;
- Experience in monitoring and managing real-time components of a Call Centre telephony performance measurement systems;
- Experience supporting management in the field of Administrative Services such as material management, security or accommodations.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English Essential
- Bilingual Imperative (BBB/BBB or CBC/CBC)

If you already have valid Second Language Evaluation (SLE), you will be asked to provide a copy following referral of your application. You may request previous test results at the following link: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

Information on language requirements

- Client Service - Level 1

ABILITIES AND SKILLS
- Ability to communicate effectively in writing.
- Ability to communicate effectively orally.
- Ability to plan, organize, and prioritize.
- Ability to analyze, solve problems, and make decisions.

Note: The ability to analyze, solve problems, and make decisions will be assessed using the General Competency Test Level 1 (GCT1-207). The pass mark is 18/50. Various cut-off scores will be used based on the position to be filled.

PERSONAL SUITABILITY

- Effective Interpersonal Relationship
- Adaptability
- Initiative
- Dependability
- Values and Ethics
- Attention to detail

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

- Public Works and Government Services Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

OPERATIONAL REQUIREMENTS

- The normal workday shall be seven decimal five (7.5) consecutive hours, during the hours of operations which are between 7:30 a.m. and 8:00 p.m. Atlantic Time. Employees may be required to cover these hours of operations;
- Employees may be required to provide information to clients via the telephone;
- Employees should be willing and able to work overtime on short notice;
- Some positions require sustained visual attention; pushing and pulling manoeuvring, loading and unloading carts weighing from 55 pounds to 350 pounds; lifting and carrying items weighing up to 60 pounds and loading and unloading shelves that can be anywhere from floor level to six feet high.
- Some positions will require having a valid driver's license to drive the department's transport van and/or car.

Conditions of employment

Reliability Status security clearance - Rotation to different sections within the Government of Canada Pension Centre is a condition of employment for these positions.

Other information

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and remains current in your PSRS Applicant Account.

Your resume may be used to validate the experience examples you provide in the experience questionnaire.

Candidates are entitled to participate in the appointment process in the official language of their choice.

The assessment of candidates could take the form of one or more of the following: written examinations, interviews, practical exercises, and reference checks.

Assessments will be conducted at locations of the employer's choice and may require candidates to travel to this location. Candidates may be required to pay for travel.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the selection process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.