Service Canada is hiring clerks in various regions of Quebec

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.

These positions require onsite work because the work cannot be performed efficiently or effectively offsite.

Where operationally feasible, ESDC also supports flexibility related to the work schedule including, a compressed work week, varying start and end times, and leave with income averaging.

Indigenous peoples or persons with disabilities who can't apply online can contact us to the following email address: . We will contact you as soon as possible.

Throughout this selection process, all work and candidate responses must be carried out independently, without assistance from any other person, without web consultation, and without the use of artificial intelligence tools (AI).

Duties

Support Clerk

As part of their work, support clerks are required to:
- Provide support service for the daily operations of an Employment Insurance Processing Center or the Old Age Security Regional Operations Center (OAS-ROC).
- Receive, sort, file, archive and ship mail and initial customer information.
- Enter and scan customer information and relevant documents ensuring they are legible, accurate and complete.
- Request missing information from clients or Department officials or transmit information to the appropriate level.
- Obtain, enter, maintain and extract data and documents regarding requests and complaints.

Passport Clerk

As part of their work, passport clerks are required to:
- Receive and open mail, gather documentation and assemble files for the next step.
- Scan applications, photographs and any other supporting documents submitted by applicants using the computerized passport issuance system.
- Perform data entry related to the customer's personal information by referring to the documentation provided by the applicant.
- Perform data verification to ensure the accuracy of information entered into the database.
- Prepare envelopes for sending original documents and letters to clients.
- Prepare files for sending to other processing centers and manage lists.

Passport printing support clerk

As part of their work, passport printing support clerks are required to:
- Verify data received electronically for accuracy and ensure compliance with quality standards for printing and final verification of printed passport documents.
- Detect and report errors so that corrective action can be taken.
- Assemble and return documents to distribute them, send them by mail and file them.

Work environment

At ESDC, we have been recognized as one of Canada's Top 100 Employers (2023) for the fifth year in a row, Canada's Top Family-Friendly Employers (2022), and the National Capital Region's Top Employers (2022). In just a few months, our employees benefit from paid statutory holidays, annual leave, social benefits and pension funds!

Support Clerk positions are located:
• Quebec, Qc, Canada, G2K 2E2 (https://maps.app.goo.gl/RrFpsxZT3epoBXSSA)
• Boucherville, QC, J4B 0G6 (https://maps.app.goo.gl/hAVvp8DQ1VG9j3Dq6)

Passport Printing Support Clerk and Passport Clerk positions are located:
• Gatineau, QC, J8T 8R1 (https://maps.app.goo.gl/XJN5rYnWZZv9dHS69)
• Gatineau, QC, J8Y 3B5 (https://maps.app.goo.gl/1f9pQpPncNafegTe6)
• Quebec, QC G1W 0C1 (https://maps.app.goo.gl/EaD2c6DSwwxRYza8A)

Intent of the process

A pool of qualified candidates will be established and could also be used to staff similar positions with various tenures, titles and security requirements within Employment and Social Development Canada.

To be able to manage the number of applications, a random or top-down selection could be carried out.

Positions to be filled: 100

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A high school diploma or employer-approved alternatives.

Employer-approved alternatives to a high school diploma are:
• satisfactory results on the test approved by the Public Service Commission as an alternative to a high school diploma; Or
• an acceptable combination of education, training and/or experience. The acceptable combination is defined as follows: successful completion of at least two years of high school education in addition to experience and (or) training.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
-French Essential
-English Essential
-Bilingual Imperative BBB/BBB

Please note that the English Essential language requirement is only available for the positions of Passport Clerk and Passport Printing Support Clerk.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES

-Team work
-Use of technology
-Rigor
-Adaptability
-Reliability

The following may be applied / assessed at a later date (may be needed for the job)

EMPLOYMENT EQUITY

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

OPERATIONAL REQUIREMENTS

- Willing and able to work overtime on occasion, sometimes on short notice.
- Willing and able to travel for training purposes.
- Willing and able to lift objects weighing between 10-23 kg (for Support Clerk positions only).
- Willing and able to work shifts, evenings or nights (for Passport Clerk and Passport Printing Support Clerk positions only).

Conditions of employment

Reliability Status security clearance - Passport Clerk and Support clerk

Enhanced Secret Status security clearance - Passport Printing Support Clerk

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

Our messages will be sent to you from the following email address:
. Please make sure you take the necessary steps to receive them.

Candidates have the right to participate in the nomination process in the official language of their choice.

Proof of qualifications and, where applicable, proof of name change documents, will be validated at a later date at the time of assessment. Please ensure you have a copy of these documents in hand.

Any information obtained as a result of interactions with a candidate during the process may be used as part of their assessment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.