Client Experience Advisor

Important messages

𝗚𝗶𝘃𝗶𝗻𝗴 𝘆𝗼𝘂 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝗰𝗵𝗮𝗻𝗰𝗲 𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝗲𝗱!
At Public Services and Procurement Canada (PSPC), we are committed to running inclusive and barrier-free recruitment processes.

If you need to be accommodated during any phase of the evaluation process, please submit your request through the contact person identified below. All information received related to accommodations is confidential.

For more information: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

❗Please note that only those applicants who meet the (education and/or experience) criteria will be invited to the next stage of evaluation. We thank all applicants for your interest in this selection process.

! Tips to apply: https://www.youtube.com/watch?v=0GW7P3g9hhI

Duties

THE TYPE OF WORK
We are currently recruiting for client service roles within the Government of Canada Pension Centre - in Shediac, NB. Most positions being staffed are for Client Experience Advisors (AS-02) in our contact centre where you will be providing front line and excellent service to our broad client base.

If you are client-service oriented, are focused on collaboration and teamwork and have the ability to adapt to new technology, this type of work may be for you! You could join a team of professionals engaged in making a positive contribution in the Federal Public Service.


WE OFFER :
▻ An engaging work environment with a focus on your well-being
▻ Learning and developmental opportunities to maximize your personal and career growth
▻ Flexible work arrangements including hybrid work
▻ Opportunities to demonstrate your talent and create social bonds with our impressive selection of internal committees
▻ Competitive salaries and excellent benefits

Work environment

We are One PSPC!

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.


THE WORK LOCATION:
You will find a dynamic team at the Government of Canada Pension Centre’s Shediac, New Brunswick Campus!

Government of Canada Pension Centre employees are committed to delivering high-quality services to their clients. Serving a national client base, our client service positions serve as the first point of contact for our clients to access personalized service.

We take pride in providing expert advice to our clients to support them in confidently making informed decisions throughout life events as a member of the Public Service Pension Plan (and other related products and services) .

Our clients include prospective plan members of the general public, departments, active and retired federal government employees and their survivors who contribute to and/or are impacted by the pension acts and regulations administered by PSPC as well as several public service group benefit plans.

Our focus is investing in our people: We aim to be an employer of choice where people want to come to work, not where they have to. Our strategy to retain and attract employees is based on career development, talent management, learning and wellness.

Intent of the process

This process will be used to staff current and future specified period (term contracts) and potential indeterminate (permanent) opportunities within the Government of Canada Pension Centre (mostly within our telephony contact center), for bilingual positions. Part-time opportunities may also be available. Other client service related positions or equivalent at similar groups and levels and tenures may be staffed through this selection process at a later date.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🎓EDUCATION
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➨A secondary school diploma or employer-approved alternatives (see Note 1).

Notes:
1. The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
o An acceptable combination of education, training and/or experience.

Degree equivalency

💼EXPERIENCE
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➨EX1. Experience providing service to the public in writing or by phone or in person.
➨EX2. Experience researching information and resolving problems in a client service environment.
➨EX3. Experience using one or more of the following work tools on a regular basis: word processing software, spreadsheet applications, internet, online data retrieval applications (data base).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

📝COMPETENCIES,PERSONAL SUITABILITIES & ABILITIES
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➨ Client service Competency (Level 1) Delivers high-quality client service - Client service competency | Public Services and Procurement Canada - Canada.ca
➨ Showing initiative and being action-oriented
➨ Thinking things through
➨ Working effectively with others
➨ Dependability
➨ Attention to Detail
➨ Ability to research and convey information
➨ Ability to communicate effectively orally
➨ Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

💼ASSET EXPERIENCE
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➨AEX1. Experience dealing with clients in a Client Contact Centre environment.
➨AEX2. Experience working in a finance related field, such as: banking, accounting, investments, insurance, or pension plan administration.

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

Reliability Status security clearance - 💻CONDITIONS OF EMPLOYMENT
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➨ Be willing and able to work overtime on short notice.
➨ Be willing and able to provide information to clients via telephone.
➨ Rotation to different sections within the Government of Canada Pension Centre is a condition of employment for this position.
➨ The normal workday shall be 7.5 consecutive hours during hours of operations which are between 7:30am and 6:00pm Atlantic Time. Employees are required to cover these hours of operations.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

To manage the volume of applicants, management may decide to use random selection and/or top-down selection at any stage of the process.

We will contact you by email or through your GC Jobs account. Please ensure that your email is valid and accepts messages from unknown users. It is your responsibility to regularly check your email, junk mail and your GC Jobs account to find out about all the information regarding this process.

We ask that you please submit your application online.

Should you require help submitting your application online, please contact the following number:
1-888-780-4444

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.