IT Technical Advisor, BLAS / Information Technology (IT) Audit Project Lead

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

Employment and Social Development Canada (ESDC) operates under a flexible work model. At an individual level, this model is captured in annually reviewed work arrangements, based on job function, and with the on-going objective to balance operational requirements with employee individual circumstances and work preference.

You must submit a complete application , consisting of answers to screening questions, which clearly demonstrate how you meet the screening criteria (education and experiences). The screening questions will be used as the primary tool in the screening process and your résumé will only be used to validate the information you provided.

In your response to the screening questions, please provide concrete examples and the following MANDATORY information:

1. Name of the employer where the experience was acquired
2. Title of the position occupied and duration for which you exercised the functions
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired

Please note that point form, “copy and paste" from your resume, and comments such “refer to my attached resume” will not be accepted. Failure to provide this information in the requested format will result in your application being rejected.

*Candidates will not be solicited for incomplete or possible missing information. Failure to provide this information in the requested format will result in your application being rejected.

**NOTE: Your application and your answers to the screening questions may be used to assess your ability to communicate effectively in writing.

Duties

Stream 1

Under the leadership of the manager in charge of the Strategic Partnership Management team, IT Technical Advisor (IT03) is responsible for:
• Coaching, guiding & managing ESDC Client service requests to Shared Services Canada, from the initial request tabling up to service delivery completion.
• Providing IT Advice and recommendations to ESDC Clients, Partners and Management in regards to the Service Requests assigned to his/her portfolios.
• Managing issue resolution on the Service Requests assigned to his/her portfolios, including (when required) activation of proper escalation steps.
• Documenting and reporting on all Service Requests under his/her portfolios.


Stream 2

• Leads and participates in the planning, conduct and reporting of audits, reviews and advisory services in the field of IM/IT governance, risk management and controls.
• Leads multi-disciplinary project teams, including consultants, tasked with conducting research on legislation, industry standards frameworks of IM/IT; developing audit and review planning documents, analysing information to conclude on the adequacy of controls in departmental systems; reporting on audit and review findings and proposing recommendations for improvements.
• Participates in the assessments of governance, risk management and internal controls including IT security configuration analysis and analyses results from Vulnerability Assessments.
• Gathers various IT principles, cybersecurity concepts, cloud platforms’ configurations and IT security assessments procedures and techniques.
• Debriefs management on engagement findings and recommendations including identified risks and related mitigation/improvements.
• Provides technical advice to management on the adequacy of departmental IM/IT processes, controls and practices.

Work environment

At the moment, the official location (designated workplace*) of the positions are in the National Capital Region (Ottawa, Gatineau). These positions support hybrid work. Based on reasons of efficiency, effectiveness, operational requirements and/or for reasons of collaboration, building team spirit, innovation, and creating a culture of belonging, the appointee will be required to work onsite for a minimum of two days per week (40% of their regular work schedule). Prior to appointment, the hiring manager will discuss with the successful candidate(s) the options and/or specifics as it pertains to the work arrangement.

Working at ESDC gives you the chance to help strengthen Canada's economy, society, and communities. We have a variety of challenging and interesting opportunities within our organization, and we offer flexible work arrangements along with a comprehensive benefits package to promote healthy and engaged employees.

ESDC is one of the largest departments in the federal public service and provides services across Canada. The department is responsible for strengthening Canada’s social foundations by fostering the welfare of citizens, families, and communities. Service Canada regions support the department and the Government in delivering on key commitments and in responding to the unique service delivery needs of citizens in the areas they serve.

ESDC has been awarded with multiple awards in the past few years, and was notably named one of the Top 100 employers in Canada since 2019, as well as one of the Top Diversity Employers in Canada in 2021 for the fourth consecutive year!

The Innovation, Information and Technology Branch (IITB) is responsible for the information management, cyber security, information technology and equipment needs, and technology transformation initiatives for the department. The branch is at the heart of the outcomes that allow ESDC to align with multiple Government of Canada priorities, including providing citizen-centered services and achieving the outcomes of ESDC’s Service Strategy.

Intent of the process

A pool of qualified candidates will be established and could also be used to staff similar positions with various tenures, titles and security requirements within Employment and Social Development Canada and various Federal Government Departments.

Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:

1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Stream 1: IT- 03, IT Technical Advisor, BLAS
Stream 2: IT- 03, Information Technology (IT) Audit Project Lead

Degree equivalency

EXPERIENCE

Stream 1 and 2

EX1: Minimum of two (2) years of experience in the analysis of Information Management / Information Technology (IM/IT) solutions, elaborating on feasible alternatives, and producing supporting documentation while working in an IM/IT environment.

Stream 1

EX2: Recent and significant* experience building and maintaining effective relationships or partnerships for the purposes of delivering IT solutions, projects or services.

EX3: Recent and significant* experience in providing strategic advice and recommendations to clients and management**.

Definitions:
*Recent and significant experience is defined as hands-on cumulative experience with the performance of those duties for a period of at least two (2) years over the last five (5) years.
**Management is defined as manager's position and above.

Stream 2:

EX4: Experience in the planning, conducting and reporting of Information Management (IM)/Information Technology (IT) projects or IM/IT audits.

EX5: Experience in defining project needs, assisting in the development of project plans and strategies and applying project management methodologies in accordance with IM/IT project plans’ objectives.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Education

AED1: A Certification from a recognized auditing association (IIA (CIA) and/or (CGAP)) and/or (ISACA (CISA))

AED2: A Certification in Project Management Professional (PMP) from the Project Management Institute or other recognized institution

Degree equivalency

Asset experience

AEX1: Experience in providing coaching to colleagues.

AEX2: Experience working with teams of IT professionals to develop solutions to meet business needs.

AEX3: Experience leading, assigning or coordinating the work of Information Management/Information Technology (IM/IT) staff, students, consultants, or project team members.

AEX4: Experience in applying auditing principles and performing reviews and assessments.

AEX5: Experience in applying IT security principles

AEX6: Experience in providing advice to management regarding controls and sound management practices in relation to IM/IT issues

AEX7: Experience in applying the ISACA framework of IT governance and management practices; Control Objectives for Information and Related Technologies - COBIT or any other relevant IM/IT audit or frameworks

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English essential, and
- Bilingual - Imperative (BBB/BBB)(CBC/CBC)

Information on language requirements

COMPETENCIES

C1: Initiative,
C2: Client Focus,
C3: Uphold integrity and respect.

ABILITIES

A1: Ability to work in a team environment and build/maintain relationships.
A2: Ability to analyze evidence/solve problems in order to provide advice and recommendations on IM/IT to achieve results,
A3: Ability to communicate effectively in writing.
A4: Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime on short notice.
Willingness to travel

Conditions of employment

CONDITIONS OF EMPLOYMENT

Security clearance:
Stream 1: Reliability
Stream 2: Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity

📝Application process: The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. The following are some of the benefits associated with applying on-line:

• Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
• Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
• Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement. Should you be unable to apply on-line, please submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing.

📋 Assessment: Candidates must meet all the essential criteria in order to be appointed. However, candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Asset qualifications, cut-off scores higher than the minimum, top-down and/or random selection techniques may be used at any phase of the process. All information collected during the selection process, from the time of application to the end of the process, can be used to evaluate candidates. A variety of assessment tools may be used such as a written exams, situational exercises, interviews, and reference checks. At the time of assessment, confirmation of current/previous employment and/or references will be required.

🧳 Travel Status: Travel Costs: Please note you will not be considered to be oin travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

🎓 Proof of Education: You must provide proof of your education credentials. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

💬 Communication: Acknowledgement of receipt of applications will not be sent.
Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

🍁 Official Languages: Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c) interview.

To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results (proof will be required).

If you have undertaken Second Language Evaluation by the Public Service Commission, you can obtain a copy of the SLE results, by requesting it at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle

For more information on SLE, visit the following web-site: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

An optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html

🛈 Other information: An assignment, secondment, or acting appointment requires approval of your supervisor.

⚖ Important Messages
We are committed to providing an inclusive and barrier free work environment, starting with the hiring
process, if you need to be accommodated during any phase of the evaluation process, please use the
cContact information provided to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities can be found at:
https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-governmentcanada-
jobs-testing-accommodation-measures.html

Please know that we appreciate you taking the time to consider this opportunity.
We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.