IT Technical Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to SSC? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Duties

***WHY WORK WITH THE SERVICE LINE - DATA CENTER SECURITY ENGINEERING (DCS)?***

DCS (Data Center Security) at SSC (Shared Services Canada) is responsible for the planning, design, and deployment of IT (Information Technology) Security Infrastructure for the Government of Canada. They play a crucial role in providing IT security solutions and technical oversight for all ground-based IT security Infrastructure. DCS under the DCE (Data Center Engineering) is responsible for maintaining security standards across all EDCs (Enterprise Data Centers) and ensuring consistent and effective security practices are in place to prevent security breaches.

DCS provides its services through consultation, security design, and/or migration of network security services internally and to its 43 Partners. Some of the responsibilities include but are not limited to:

• Configuration and deployment of Medium and Enterprise grade Firewalls devices to Data Centers.
• Security enclave design within Data Center providing proper zoning and secure paths.
• Development of security designs that integrate with SDN (Software-Defined Networking) such as Cisco ACI (Application Centric Infrastructure) .
• Development of security designs that leverage existing legacy non-SDN networks to deliver new services securely.
• Design and configuration of VPN (Virtual Private Network) and UTM (Unified Threat Management) services to meet security requirements.
• Oversight and guidance as the technical lead for projects and business requests on proper security zoning IAW ITSG-22 and ITSG-38.
• As part of an engineering team, produce project-specific deliverables such as HLD (High-Level Design), DDS (Detail Design Specification), Build book, etc.

Work environment

Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Indigenous Circle
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network

Intent of the process

A pool of qualified candidates will be established and will be used to staff similar positions within Shared Services Canada in various locations across Canada.

**Indeterminate employees at the IT-03 group and level or equivalent may be considered for deployment before other candidates. However, you must complete your application in the system by answering the pre-selection question.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
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Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCES
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E1. Recent* and significant** experience in planning, designing, building and deploying infrastructure security solutions and/or services related to network and perimeter security in a complex*** environment. (e.g., network zoning and segmentation, virtual private networks and secure remote access, next-generation or web application firewalls, intrusion detection and prevention).

E2. Recent* and significant** experience designing, engineering and documenting security solutions from client requirements using multiple products from multiple vendors.

E3. Recent* experience in providing advice or recommendations to management regarding the design, procurement, implementation or operation of Information Management and Information Technology (IM/IT) security infrastructure services.

Definitions
* Recent experience refers to experience commonly acquired within the last five (5) years.
** Significant experience is defined as the depth and breadth of experience typically associated with performing the duties as a core part of the applicant's employment acquired over approximately two (2) years.
***Complex means an environment with at least two (2) of the following elements: multidimensional, multi-vendor, multiple infrastructure elements or affecting many stakeholders.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB, CBC and English Essential

Note:
Under exceptional conditions, non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

Information on language requirements

KNOWLEDGE
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K1. Knowledge of current trends and best practices, as well as issues and challenges facing the public and the private sector in the fields of Information Management (IM) and Information Technology ( IT).

K2. Advanced expertise in network security segmentation, particularly in the context of large-scale national networks. Demonstrated deep understanding of network segmentation principles, along with practical experience in designing, implementing, and managing network security solutions tailored to environments of this scale.

COMPETENCIES
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C1. Analytical thinking
C2. Teamwork
C3. Continuous Learning
C4. Leadership
C5. Oral Communication
C6. Written Communication (To be evaluated in your screening question responses. Clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) may be used to evaluate your ability to communicate effectively in writing.)

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCES
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AE1. Demonstrated experience operating and supporting or implementing Cisco Application Centric Infrastructure (ACI).
AE2. Demonstrated Experience operating and supporting Cisco NXOS platforms.
AE3. Experience designing and implementing Cisco FirePower (ASA and FTD).
AE4. Experience designing and implementing Fortinet Security, FortiGate, FortiAnaylzer, FortiManger, and FortiWeb.
AE5. Experience designing and implementing or troubleshooting complex data flows within or between data centers that involve Network Core, Wide Area Networks, Firewalls, Application Delivery Controllers (load balancers), DNS and Servers.
AE6. Experience designing and implementing in a secret network
AE7. Experience working with the Government of Canada IT security-related standards and policies such as Baseline Security Requirements For Network Security Zones ITSP.80.22, Network Security Zoning – Design Considerations for Placement of Services Within Zones ITSG-38.
AE8. Experience creating detailed VISIO diagrams depicting a complex network
AE9. Experience as Chair or facilitator in IM/IT related meetings.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.

- In support of achieving a diverse and representative workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women. To self-declare, please complete the EE section in your application.

- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS
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NOTE: The operational requirement may vary depending on the positions being staffed.
- Willingness to work overtime (evenings and weekends)
- Willingness to be on stand-by 24/7
- Willingness to work in a hybrid environment

Conditions of employment

VARIOUS SECURITY REQUIREMENTS
Note : The level of security required will vary according to the position to be staffed:
- Secret
- Top Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

At SSC, we recognize the importance of learning and support for career development. We strive to meet Canadians’ expectations that we’re on top of the latest trends and technologies. That’s why persons employed with SSC have access to in-house and industry-provided programs and training—so they can learn new skills and develop competencies to help them succeed in their public services careers.

The Government of Canada Workplace Accessibility Passport helps federal public service employees get the tools, supports and measures they need to perform at their best and succeed in the workplace. It is a tool that allows employees to document their workplace barriers and accommodation needs. It promotes collaboration between an employee and their manager to address barriers and implement the solutions needed to ensure that employees are equipped to succeed on the job, no matter where their duties are performed. SSC is proud to be one of the first in government to offer the Accessibility Passport to its employees.

WHEN YOU APPLY - Focus on screening questions and on your résumé.
Screening questions and your résumé will be the first pieces of information we’ll see about you, so be sure to highlight your achievements, and be clear about your experience and your education.

↪ Be specific about roles you've occupied and/or projects you’ve worked on.
↪ If you've had roles related to this position, tell us about it.
↪ Your evaluation will begin the moment you apply to the process.
▻ You must meet all essential qualifications in order to be appointed to the position.

📢 Candidates must clearly demonstrate in the screening questionnaire HOW they meet the education and experience criteria listed in the Essential Qualifications. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).

📢 Résumés may be used as a secondary source to validate the merit criteria, although comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.