Support Analyst, Forensic Laboratory IT

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Duties

In support of multi-laboratory forensic science service delivery to internal and external clients of National Forensic Laboratory Services (NFLS), the National DNA Data Bank (NDDB), and related programs:
• Interprets analyses, defines, and documents requirements and recommends solutions with respect to the planning, development, implementation, integration or maintenance, of forensic laboratory IT infrastructure components such as Local Area Network, Municipal Area Network and Wide Area Network (LAN/MAN/WAN), workstation, server and mainframe operations.
• Evaluates, installs, maintains, troubleshoots, upgrades, documents and administers the use and replacement of LAN/MAN/WAN, mainframe, servers, workstations and peripheral equipment, related networking and operating system software.
• Evaluates, installs, troubleshoots, upgrades, documents and administers forensic laboratory IT systems, including scientific instrument controllers and supporting software, to support chain of custody of scientific evidence, laboratory workflow, and file management as required in a forensic laboratory environment.
• Provides technical advice, training and assistance to management, colleagues and clients and is a subject matter resource on technical aspects of database management systems including Laboratory Information Management Systems (LIMS), security standards and components of the forensic laboratory IT infrastructure and their operation.
• Plans, develops, tests, installs or upgrades database servers, database development tools and user productivity tools for a forensic laboratory system and for its external partner organizations.
• Monitors the allocation of storage, processor and network resources to all database management systems including LIMS and their associated user communities; manages user account profiles, and takes steps for ensuring database security and availability including database back-up and recovery.
• Participates in discussions with colleagues, clients, technical advisors and managers to explain issues of a technical nature or to resolve technical issues.
• Maintains knowledge of trends and developments in all IT infrastructure components, data administration, and database management.
• Participates in projects, occasionally leads short-term projects and/or supervises contractors in support of forensic laboratory system operations.
• Complies with international laboratory accreditation requirements.

Work environment

Work environment:
Physical:
Work is performed in an open office environment, resulting in frequent distractions from office conversations, telephones, interruptions from colleagues and a lack of privacy.

Work is performed sitting at a computer workstation for extended periods, troubleshooting client information technology problems in multi-floored laboratory and office environments, moving equipment and installing and testing user hardware and software, which requires occasional heavy lifting.

Work is also conducted in a forensic laboratory environment where there is exposure to a variety of occupational hazards (biological, chemical, physical), some of which are not readily identifiable so awareness of risks must be maintained and appropriate safety procedures adhered to; there is a requirement to wear personal protective equipment as required.

May involve exposure to electrical shock when conducting electronic equipment maintenance and repair, and exposure to injury when lifting and moving electronic equipment.

Psychological :
The work involves time pressures, changing and unpredictable priorities, and multiple conflicting demands with frequent interruptions on a continual basis that can result in stress. The output of services provided directly affects a broad range of operational and management personnel who are themselves working under pressure and to deadlines under circumstances of often changing priorities.

There is lack of control over the pace of work and there is no tolerance for error during a criminal investigation process.

The work involves exposure to disagreeable or unpleasant crime scene environments and unpleasant materials such as graphic descriptions of major case investigations and crime scene photos.

Intent of the process

A pool of qualified candidates will be established and will be used to staff positions within the RCMP in the National Capital Region and Edmonton AB on an indeterminate or specified period (including term, acting, or assignment) basis, with English Essential linguistic profiles and RCMP Enhanced Reliability Status with secret security clearance.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
EX1. Experience* supporting networked computers
EX2. Experience* supporting Windows and Windows Server
EX3. Experience managing users, computers, and groups using Active Directory

*Experience is defined as a minimum of one (1) year

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
K1. Knowledge of Information Technology Infrastructure/Platforms
K2. Knowledge of quality assurance processes
K3. Knowledge of safety practices in a laboratory

Abilities:
A1.Ability to communicate effectively orally
A2.Ability to communicate effectively in writing
A3. Ability to plan and organize
A4. Ability to troubleshoot and problem solve
A5. Ability to work in a team
A6. Ability to multi-task in an environment with conflicting priorities

Personal Suitability:
PS1. Effective interpersonal relationships.
PS2. Leadership
PS3. Dependability
PS4. Judgement
PS5. Flexibility
PS6. Client service orientation

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
AEX1. Experience working in a scientific laboratory environment
AEX2. Experience supporting SQL Server.
AEX3. Experience in any of the following
1.  Windows image management.
2.  Group policy management.
3.  Printer and print server management.
4.  Virtualization.
5.  Database and server replication.
6.  High availability clusters.
7.  Backup and backup server management

Knowledge:
AK1. Knowledge of the RCMP National Forensic Laboratory Services
AK2. Knowledge of Laboratory Information Management System (LIMS)

OPERATIONAL REQUIREMENTS
(may change during the candidate’s term in section)
• Willingness and ability to work overtime
• Willingness and ability to travel for work related assignments
• Willingness and ability to work in a police environment, including exposure to unsettling and/or graphic material

Conditions of employment

Secret security clearance - RCMP Enhanced Reliability Status with secret security clearance

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

CONDITIONS OF EMPLOYMENT
(Cannot change during the candidate’s term in section)
• Work with and be exposed to hazardous chemicals, biological samples, and laboratory equipment
• Wear appropriate protective clothing and/or equipment
• Maintain standing and/or sitting positions for extended periods of time
• Move and/or lift items (up to 20kg)
• Adhere to laboratory safety standards and procedures
• Willing and able to work in confined spaces
• Must have a valid driver’s license and be able to drive a fleet vehicle

NOTE: Candidates must meet the applicable Conditions of Employments at the time of appointment and must continue to meet these during the period of appointment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Please note that asset qualifications, top-down and/or random selection may be used to identify which applications will be given further consideration.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.