PO-TCO-01 POLICE DISPATCHER TRAINEE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Whitehorse is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance.

Important financial information:
• Isolated Post Allowances (Northern Allowance) for Whitehorse ranges from approximately $4,209 to $10,805.
• Vacation Travel Assistance is provided once a year for Whitehorse of approximately $764 for each eligible member of the household.

Duties

9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, Ambulance Service and other first responder agencies such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.

A 9-1-1 Police Dispatcher has two primary roles:
• Call Taking: Answering calls from the public
• Dispatching: Directing police officers to respond to a specific location or event. As the "first" of the first responders, 9-1-1 Police Dispatchers serve as a critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need.

Work environment

Whitehorse is the largest city in the Yukon. Over two-thirds of the Yukon's residents live in Whitehorse, which has a year-round population of about 36,000. Residents enjoy unparalleled access to the surrounding wilderness and outdoor adventure of Canada's Yukon Territory.
Whitehorse is the capital city of Yukon Territory. Known as the “Wilderness City”, Whitehorse has the great outdoors at its doorstep. More than 700 kilometers of marked trails run along the river and out to picture-perfect lakes. Whether you’re a hiker or biker, you’ll enjoy the trip and find breathtaking mountaintop views awaiting you.

This career is truly rewarding and exciting:
•You are part of a highly supportive and compassionate team that contributes to public safety.
•You are part of caring culture where your colleagues become your second family.
•You are part of the RCMP’s rich culture and traditions.
•No two calls are the same. Every day and every shift is different. Each caller is unique.
•You will have the opportunity to engage with people from all different walks of life and truly support them through difficult situations.

Intent of the process

The intent of the process is to establish a pool of qualified applicants for the training program.

Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Telecommunication Operators including Trainees (9-1-1 Police Dispatchers) occupy safety-sensitive positions. A safety-sensitive position is a position in which the employee has a role in an RCMP operation or an operational support role where impairment could result in:
• a serious accident, injury, fatality or incident affecting the health and/or safety of employees, the public, or the work environment
• poor decision making, which could lead to an inadequate response and/or failure to respond to an emergency situation


Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Call-taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking*

*Multitasking is defined as the performance of multiple tasks at one time.

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork

ABILITY TO:
• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

Conditions of employment

• Security clearance (insert the level required – Enhanced reliability status; Enhanced reliability status with secret security clearance)
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

TCO – JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.