Operational Communications Centre Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

Please do not email the Contact asking for an update. You will be contacted if your resume will be considered further.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Duties

The North District Operational Communications Centre (ND OCC) Manager is part of the BC RCMP’s OCC senior management team. This position reports to the Officer in Charge of the BC RCMP’s OCC Program.
This position is responsible for all operational, administrative and human resource management portfolios within the ND OCC program.

In addition, the ND OCC Manager oversees the day-to-day emergency operational communications, facility management including security, procurement and management of IT equipment, network and relationship building with client partners. The ND OCC Manager manages a budget of over $4.3 million and ensures exceptional client service delivery standards and compliance.

The ND OCC Manager is responsible for employee development, employee wellness and leading a team of three team leaders, eight shift supervisors, three specialty positions (recruiting, training and computer services coordinators), and over 70, 9-1-1 police dispatchers.

Work environment

The Operational Communications Centre (OCC) provides critical front-line operational support to RCMP police officers in the field. The OCC is the first point of contact for the public requesting police assistance in both emergency and non-urgent matters. In BC, there are four provincial OCCs located in Prince George, Kelowna, Courtenay and Surrey. These Centres provide support to over 120 detachments and satellite offices throughout BC’s communities including BC Highway Patrol, and specialized units, 24 hours a day, 365 days of the year.

BC RCMP’s OCCs serve a population of approximately 5.5 million citizens and receive an
average of 4,300 calls a day with evenings and weekends being the busiest times. The North District 9-1-1 Police Dispatcher Centre is located in Prince George, BC. They dispatch for 36 detachments and RCMP speciality units. They provide service for the largest land area in BC – 300,000 sq. km. – 72% of the province land mass. They dispatch for small detachments including very remote areas and indigenous communities. The ND OCC employs over 90 employees.

Choosing a career with BC RCMP 9-1-1 Police Dispatch Program may be one of the most rewarding decisions you will make. The position offers many opportunities to make a positive difference in the lives of others. The BC RCMP 9-1-1 Police Dispatch Program has a work environment where teamwork is crucial and fosters a genuine connection and support among colleagues. Dispatchers are united in a common purpose who truly want the best for people and make a difference in their community. It is a highly supportive work culture where your colleagues become your second family.

For more information about BC RCMP 9-1-1 Police Dispatch Program, please visit our website at BCRCMP911.ca.

Intent of the process

This process is intended to be inclusive of Public Service (PS) employees and Civilian Members (CM).

The immediate need is to staff one permanent full time position.

A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a temporary, acting or permanent basis, on a casual basis, at full or part time hours).

Once established, the qualified pool will be valid for a period of six months and may be extended.

Applicants are encouraged to apply ONLY if they are willing and able to work in Prince George, BC.

Remote working is not a possibility with these position(s).

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency

EXPERIENCE:
• Experience in analyzing complex issues and providing recommendations related to Police Operational Communications Services or Emergency Services (Fire or Ambulance).
• Experience in developing and maintaining effective working relationships with partners and stakeholders
• Recent* experience working with computer aided dispatch systems, records management systems, a wide area digital radio systems and Internet Protocol based telephony systems.
• Recent* and significant** experience in conducting evaluations and writing business processes relating to the delivery of emergency services in a police, fire or ambulance environment.
• Recent* and significant** experience providing advice and recommendations to senior management.
• Recent* experience in the management of human resources including employee development, performance management, addressing workplace conflict and duty to accommodate.

*Recent is defined as within the last five-year period.
**Significant is defined as having two or more years of experience.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
• Experience providing guidance or advice to management on policies, directives or guidelines regarding at least two of the following areas: human resources, training, financial management or business planning.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE OF:
• Conflict management practices
• Financial management practices

COMPETENCIES (as defined in the RCMP Competency Dictionary):
• Communication (Oral)
• Communication (Written)
• Team Leadership
• Change Leadership
• Planning and Organizing
• Strategic Thinking
• Meeting Clients Needs
• Stewardship

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
• Travel (e.g. for the purposes of attending meetings, mandatory training, or testifying in a court of law)

Conditions of employment

CONDITIONS OF EMPLOYMENT:
• Enhanced Reliability Status
• Work hours that may fall outside of the normal work week
• Be exposed to emotionally charged clients and incidents which may be traumatic, violent or disturbing

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Receipt of applications will not be sent. Candidates will be considered for positions as they become available, and will be advised of any further evaluation.

Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain an RCMP security clearance may involve, but is not limited to, a security/reliability interview, a field investigation regarding matters of criminal activity, verification of credit/financial status, reference checks, education, employment history, online activities, alcohol and/or drug use, etc., and may require certain residency requirements.

Please refer to Appendix “B” and “D (4)” of the Treasury Board Standard on Security Screening for more information - https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=28115.

Please note that within the context of this selection process, travel costs/expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

Incorrect or fraudulent information provided by a candidate during the application or assessment process will result in elimination from the process.

All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.