IT Support Analyst (IT-02)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to SSC? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Duties

This process is staffing IT-02 Network Analysts, who implement, maintain and trouble-shoot these network services and associated infrastructure.

Work environment

Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Indigenous Circle
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network

Network Operations (NetOps) is responsible for the implementation and ongoing support of all network services and associated infrastructure for Government of Canada (GC) departments and agencies, including Wide Area Network (WAN), Local Area Network (LAN) including Wi-Fi, Cabling, Internet, Data Centre Networking (DCN), Foundational Services, and Government of Canada Backbone Services (GCBB).

Intent of the process

A pool of qualified or partially qualified candidates may be established and used to fill similar positions with various linguistic profiles, various security clearance levels as well as various tenures within Shared Services Canada. The number of positions to be filled is to be determined, some positions must be filled immediately, and others are anticipatory. This pool may be used to staff similar positions in other organizations within the core public administration.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

If you are unsure whether you are in the area of selection, we encourage you to contact the person listed on the job advertisement under “Contact information” to confirm the information.
For more information on the terms listed in the area of selection, please visit the following link: https://www.canada.ca/en/public-service-commission/services/public-service-hiring-guides/information-staffing-obligations.html

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION:
ED1 – Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

ESSENTIAL EXPERIENCE:
EX1 – Significant* and recent** experience working in IT network environments. IT network environments may include:
- Local Area Networks (LAN),
- Wide Area Network (WAN),
- Network security, or
- Network engineering

* Significant experience is defined as at least one (1) year of experience
** Recent experience is defined as within the last five (5) years

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
English Essential
French Essential

Information on language requirements

ESSENTIAL KNOWLEDGE:
K1 – Knowledge of IT networking, including industry capabilities, services, standards and best practices.

ESSENTIAL ABILITIES:
A1 – Ability to communicate effectively orally
A2 – Ability to communicate effectively in writing
A3 – Ability to problem solve
A4 – Ability to plan

ESSENTIAL PERSONAL SUITABILITIES:
PS1 – Client Focus
PS2 – Effective Interpersonal Skills
PS3 – Analytical Thinking

The following may be applied / assessed at a later date (may be needed for the job)

ASSET CERTIFICATIONS:
AED1 – IT Industry network certifications

ASSET EXPERIENCE:
AEX1 – Significant* and recent** experience in configuring and managing LAN equipment

AEX2 - Significant* and recent** experience in configuring and managing WAN equipment.

AEX3 - Experience working in network security.

AEX4 - Experience working in network engineering.

AEX5 - Experience working with Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and IP Address Management (IPAM).

AEX6 - Experience working in IT testing.

AEX7 - Experience working in IT application development.

AEX8 - Experience working in IT monitoring and reporting.

AEX9 - Experience providing advice and guidance to management*** in IT network environments.

AEX10 - Experience providing IT services for a science based organization.

AEX11 - Experience in gathering and analyzing client IT requirements.

AEX12 - Experience in writing technical specifications, correspondence, reports and technical documentation.

* Significant experience is defined as at least one (1) year of experience
** Recent experience is defined as within the last five (5) years
*** Management is defined as the IT-03 (or equivalent), team leader level or higher.

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse and representative workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women. To self-declare, please complete the EE section in your application.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Information on employment equity

OPERATIONAL REQUIREMENTS
Overtime (after hours and/or weekends) as required.

Conditions of employment

CONDITION OF EMPLOYMENT
Reliability, Secret or Top Secret security clearance, based on the requirements of the position being staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1.Candidates must include a valid email address in their application. It is the candidate's responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). It is also the candidate's responsibility to ensure accurate information is provided and updated as required.
2. In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, simulations, PSC tests, reference checks, etc. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.
3. Candidates are required to meet the essential qualifications. Depending on the requirements of the positions being staffed from this process, the asset qualifications, operational requirements and organizational needs may be applied at any time during this process.
4. Please clearly identify your substantive group and level, your employment status and your Personal Record Identifier (PRI) on your resume and/or application form if applicable.
5. Indeterminate employees at the same group and level or equivalent may be considered for deployment. Only deployments could be used to fill positions. If no deployment is made, then the applications received will be considered.
6. Candidates are entitled to participate in the appointment process in the official language of their choice.

At SSC, we recognize the importance of learning and support for career development. We strive to meet Canadians’ expectations that we’re on top of the latest trends and technologies. That’s why persons employed with SSC have access to in-house and industry-provided programs and training—so they can learn new skills and develop competencies to help them succeed in their public services careers.

The Government of Canada Workplace Accessibility Passport helps federal public service employees get the tools, supports and measures they need to perform at their best and succeed in the workplace. It is a tool that allows employees to document their workplace barriers and accommodation needs. It promotes collaboration between an employee and their manager to address barriers and implement the solutions needed to ensure that employees are equipped to succeed on the job, no matter where their duties are performed. SSC is proud to be one of the first in government to offer the Accessibility Passport to its employees.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.