Health Canada Opportunities for Persons with Disabilities

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

This opportunity is ONLY open to persons who self-declare as belonging to the following Employment Equity designated group: Persons with disabilities.

As per the Accessible Canada Act, disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

PLEASE NOTE: Persons with disabilities have access to accommodations throughout this staffing process. Please send any questions and requests for general information, clarifications or assistance on the merit criteria, the process or anything else related to this advertisement to the email address indicated in the "Contact information" section, prior to the Closing Date.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, we will send you additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

✔ In order to self-declare as a person with a disability, please ensure to check off the appropriate box within the online application under the Employment Equity section.

Work environment

Ever wanted to be a part of making history? Be part of our amazing team!

🦷 The Oral Health Branch at Health Canada is looking to fill various positions with various tenures to deliver on the government’s Budget 2022 commitment of a national dental care program for Canadians.
We offer a constantly changing, dynamic work environment. We are looking for individuals that enjoy the new challenges that building a new program can bring.
Come join our team in building one of the most significant additions to the social policy landscape in Canada in generations! Apply now!

WHO ARE WE?
Health Canada (HC) is the federal department responsible for helping Canadians maintain and improve their health. Our goal is for Canada to be among the countries with the healthiest people in the world.

Are you interested in working at HC, a cutting-edge organization that values both your physical and psychological health and wellness, provides rich career development opportunities and rewards innovation? HC is among Canada’s Top 100 Employers for 2021 in addition to being recognized as Top employer for Young People since 2015 and as Best Diversity Employer since 2010! Grasp this opportunity to not only enjoy the unparalleled benefits of the public service, but to get so much more on our award-winning team!

At Health Canada, we believe that work-life balance is key to a healthy work environment. We are currently working in a hybrid work environment two days per week in the office.

EVERYONE IS WELCOME:
HC is dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

BRING YOUR WHOLE SELF TO WORK:
We encourage all qualified candidates to apply, regardless of race, colour, religion, sex (including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law.

HC is committed to increasing representation of Black employees and other racialized groups, Indigenous People, women and persons with disabilities. We would like our workforce to be reflective of the population we serve.

Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.

HC welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Position Titles:
→ Junior Program Officer
→ Program Officer
→ Senior Program Officer
→ Administrative Officer
→ Program Support

Intent of the process

This process is intended to create a pool of candidates to staff positions with various tenures within the Oral Health Branch at Health Canada.

The pool may be used to staff similar positions with various language requirements, various security requirements and various conditions of employment at Health Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience

Degree equivalency

EXPERIENCE:
Common to All:
Experience in following operational policies and procedures
Experience in researching and gathering information
Experience in providing service to clients in one or more of the following areas:
-Contact center
-Insurance Industry
-Medical Administration
-Financial Administration
-Government (Federal, Provincial or Municipal)
-Administrative Services

PM-03/04 / AS-03/04 ONLY
Experience in analyzing and compiling information

PM-04 / AS-04 ONLY
Experience providing recommendations or guidance to clients or management

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE ASSETS:
Experience in delivering services or programs to the general public
Experience working in the health insurance industry
Experience working in the dental industry
Experience in health claim processing of extended health benefit programs administration (public or private)
Experience in providing compliance verification
Experience in providing financial administrative support

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English essential
- Bilingual imperative BBB/BBB, CBC/CBC

Information on language requirements

COMPETENCIES:
Respect for Diversity
Interpersonal Skills
Judgement
Attention to detail
Reliability
Adaptability
Communication

ABILITIES:
Ability to maintain databases, tracking systems or spreadsheets
Ability to work under pressure and prioritize
Ability to work independently and as a team

Conditions of employment

Reliability Status security clearance

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

VERY IMPORTANT NOTE
It is the responsibility of the candidate to clearly outline how they meet each of the screening criteria (i.e. 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀, 𝗯𝗼𝘁𝗵 𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗮𝗻𝗱 𝗔𝘀𝘀𝗲𝘁𝘀). Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Failure to do so could result in the application being rejected from the process. Please see the following example of a screened out vs. screened in response.
____________________________________________________________________________
Example Criterion: Experience using various computer software.

❌ 𝗦𝗖𝗥𝗘𝗘𝗡𝗘𝗗 𝗢𝗨𝗧: Yes, I have experience using the Microsoft Suite. See my resume.

✅ 𝗦𝗖𝗥𝗘𝗘𝗡𝗘𝗗 𝗜𝗡: I have over 14 years of experience working with MS Office Suite software: Outlook, Word, Power Point, and Excel. During my college education as a Legal Administrative Assistant it was imperative that I maintain over an 80% average in all MS Office programs, and I maintained over a 95% average in all programs.

During my work experience as a Position A, Position B, and Position C, I used MS Word daily to draft various documents, letters, and memos to staff members and clientele. I used MS Excel daily to update all product orders to clients within the industry, and maintained an accurate parts inventory. In Position C at Company X, I used Excel create a budget spreadsheet, track expenses and create monthly summary reports and graphs. In all the previously listed positions, I used MS Outlook daily to write emails, and send documents to staff members, clientele, and taxpayers in addition to the calendar function to schedule internal and external meetings, organizing my tasks, etc.

As a Position D with Company Y, I use MS word to create posters, flyers, questionnaires, and invitations to clientele and team members. I use MS Excel to create and maintain an accurate accounting system for accounts payables, receivables, incomes, and expenses.
____________________________________________________________________________
HOW WE WILL COMMUNICATE WITH YOU?

✉ Acknowledgment of receipt of applications will not be sent.

✉ Emails will be used for all communications, including invitations for assessment, so it is important to keep your information up-to-date and provide a valid email address. Make sure your email system accepts emails from unknown users. If you do not respond to our communications, we will interpret it as your withdrawal from the process.

• • ► WHAT HAPPENS NEXT?

✔ Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

✔ An interview and a reference check will be administered.

✔ At the time of assessment, confirmation of current/previous employment and/or references will be required.

✔ Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

✔ Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

✔ Information on accommodation for persons with disabilities: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-testing-accommodation-measures.html

✔ If you require any technical aid or accessibility requests, please inform us so measures can be determined to facilitate your full participation in the process. All information received will be kept confidential.

✔ All information collected during the selection process, from the time of application to the end of the process, can be used to evaluate candidates.

✔ At the time of assessment, proof of Education will be required. A security clearance check will also be administered following the assessment process.

Thank you for taking the time to consider this opportunity.

📧 Contact us:
Help us help you! Please indicate the process number 24-NHW-OHB-EA-NCR-358356 in the SUBJECT LINE of your email so we can provide you with accurate, fast information.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.