IT Manager

Update: Education requirement has been updated.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

You must submit a complete application , consisting of answers to screening questions, which clearly demonstrate how you meet the screening criteria (education and experiences). The screening questions will be used as the primary tool in the screening process and your résumé will only be used to validate the information you provided.

In your response to the screening questions, please provide concrete examples and the following MANDATORY information:

1. Name of the employer where the experience was acquired
2. Title of the position occupied and duration for which you exercised the functions
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired

Please note that point form, “copy and paste" from your resume, and comments such “refer to my attached resume” will not be accepted. Failure to provide this information in the requested format will result in your application being rejected.

*Candidates will not be solicited for incomplete or possible missing information. Failure to provide this information in the requested format will result in your application being rejected.

**NOTE: Your application and your answers to the screening questions may be used to assess your ability to communicate effectively in writing.

Work environment

At the moment, the official location (designated workplace*) of the positions are in the National Capital Region (Ottawa, Gatineau). These positions support hybrid work. Based on reasons of efficiency, effectiveness, operational requirements and/or for reasons of collaboration, building team spirit, innovation, and creating a culture of belonging, the appointee will be required to work onsite for a minimum of two days per week (40% of their regular work schedule). Prior to appointment, the hiring manager will discuss with the successful candidate(s) the options and/or specifics as it pertains to the work arrangement.

Working at ESDC gives you the chance to help strengthen Canada's economy, society, and communities. We have a variety of challenging and interesting opportunities within our organization, and we offer flexible work arrangements along with a comprehensive benefits package to promote healthy and engaged employees.

ESDC is one of the largest departments in the federal public service and provides services across Canada. The department is responsible for strengthening Canada’s social foundations by fostering the welfare of citizens, families, and communities. Service Canada regions support the department and the Government in delivering on key commitments and in responding to the unique service delivery needs of citizens in the areas they serve.

ESDC has been awarded with multiple awards in the past few years, and was notably named one of the Top 100 employers in Canada since 2019, as well as one of the Top Diversity Employers in Canada in 2021 for the fourth consecutive year!

The Innovation, Information and Technology Branch (IITB) is responsible for the information management, cyber security, information technology and equipment needs, and technology transformation initiatives for the department. The branch is at the heart of the outcomes that allow ESDC to align with multiple Government of Canada priorities, including providing citizen-centered services and achieving the outcomes of ESDC’s Service Strategy.

Intent of the process

A pool of qualified candidates may be established through this process to staff identical or similar positions of various tenures, various language requirements, various security requirements, various conditions of employment, and for various locations at Employment and Social Development Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:

1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:

✅Stream 1 – IM/IT Business Relationship Management
☑️Stream 2 – IM/IT Governance Management

ALL STREAMS:
✅☑️(EX1) Experience* in human resource management including capacity planning, supervision and performance management of employees.
✅☑️(EX2) Experience* in providing strategic advice and recommendations to clients and executive management**.
✅☑️(EX3) Experience* managing relationships with external organizations or committees for complex IM/IT subjects.

*Experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately three years (3) within the last 6 years.

** Executive Management is defined as Executive Director (or above) in the government, Director General or Vice-President in the private sector.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

EXPERIENCE:

STREAM 1 ONLY
✅(EX4) Experience* in Issue & Risk management (including escalation to executive management**) pertaining to Information Management or Information Technology (IM/IT) projects or initiatives.

STREAM 2 ONLY
☑️(EX5) Experience* in chairing or facilitating executive management** committee-related meetings with sponsors or other stakeholders and/or representatives from other organization.

*Experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately three years (3) within the last 6 years.

** Executive Management is defined as Executive Director (or above) in the government, Director General or Vice-President in the private sector.

KNOWLEDGE:
Knowledge of Government of Canada IM/IT policies and directives.

COMPETENCIES:
(C1) Client Focus
(C2) Integrity and Respect
(C3) Visioning and Strategic Direction

ABILITIES:
(A1) Ability to work in a team environment and establish/manage relationships
(A2) Ability to communicate effectively in writing.
(A3) Ability to communicate effectively orally.

PERSONAL SUITABILITY:
(PS1) Effective interpersonal skills
(PS2) Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:
✅☑️ ALL STREAMS

(AE1) Experience* in project coordination or management of multiple complex large IM/IT initiatives.

(AE2) Experience* in managing agendas and materials for the management of executive governance committees at the executive management** level or higher.

(AE3) Experience* in coordinating the drafting of technical briefing notes and/or presentation materials for an executive management**

*Experience is define as as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately three years (3) within the last 6 years

** Executive Management is defined as Executive Director (or above) in the government, Director General or Vice-President in the private sector

OPERATIONAL REQUIREMENTS:
Willingness to work overtime, sometimes on short notice, as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity

📝Application process: The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. The following are some of the benefits associated with applying on-line:

• Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
• Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
• Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement. Should you be unable to apply on-line, please submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing.

📋 Assessment: Candidates must meet all the essential criteria in order to be appointed. However, candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Asset qualifications, cut-off scores higher than the minimum, top-down and/or random selection techniques may be used at any phase of the process. All information collected during the selection process, from the time of application to the end of the process, can be used to evaluate candidates. A variety of assessment tools may be used such as a written exams, situational exercises, interviews, and reference checks. At the time of assessment, confirmation of current/previous employment and/or references will be required.

🧳 Travel Status: Travel Costs: Please note you will not be considered to be oin travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

🎓 Proof of Education: You must provide proof of your education credentials. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

💬 Communication: Acknowledgement of receipt of applications will not be sent.
Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

🍁 Official Languages: Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c) interview.

To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results (proof will be required).

If you have undertaken Second Language Evaluation by the Public Service Commission, you can obtain a copy of the SLE results, by requesting it at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle

For more information on SLE, visit the following web-site: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

An optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html

🛈 Other information: An assignment, secondment, or acting appointment requires approval of your supervisor.

⚖ Important Messages
We are committed to providing an inclusive and barrier free work environment, starting with the hiring
process, if you need to be accommodated during any phase of the evaluation process, please use the
cContact information provided to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities can be found at:
https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-governmentcanada-
jobs-testing-accommodation-measures.html

Please know that we appreciate you taking the time to consider this opportunity.
We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.