Informal Conflict Management (ICM) Practitioner

Update: There has been an update to one of the knowledge criteria's to include "trends".

Previously: K3. Knowledge of Federal Public Service legislation, policies relevant to conflict resolution, human rights and harassment matters.

New: K3. Knowledge of Federal Public Service legislation, policies and trends relevant to conflict resolution, human rights and harassment matters.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Although flexible work arrangements (variable work week, flexible start and end times) may be considered, full time virtual work is not being supported by management at this time.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

In many selection processes the first step is screening. It's during the screening phase that the assessment board will decide whether your application will be considered further or will be rejected. Use the Screening Questionnaire wisely. By demonstrating how you meet the qualifications, you may better your odds at being considered further. You should consider using the STAR technique to answer: describe the Situation, the Tasks you were required to achieve, the Actions you took and the Results of your actions.

Duties

The Informal Conflict Management Practitioner (ICMP) will be responsible for the provision of conflict interventions, including conflict coaching, facilitated conversations, mediation, group services and workplace assessments to client managers and employees in a manner that promotes enhanced employee engagement and positive workplace environments. The ICMP will also provide proactive resolution to conflict and other complex issues in the workplace while supporting the delivery and development of organizational Informal Conflict Management Service (ICMS) policies, procedures and tools.

Work environment

The Royal Canadian Mounted Police (RCMP) is more than just Canada's national police service. We have been part of the fabric of Canada since 1873 – almost 150 years. We are one of only a few police services recognized around the world for both our policing excellence and our image – the "Mountie".

Over the last century-and-a-half, we have grown and evolved with and for Canadians. The result is a more modern, diverse and inclusive RCMP that serves with honour and pride to keep Canadians safe. Vision150: https://www.rcmp-grc.gc.ca/vision150/index-eng.htm

Intent of the process

The intent of this process is to fill an indeterminate vacancy at the PE-04 level in Milton, Ontario. A pool of candidates may be established and used for future staffing.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

A list of the courses you have taken as well as any courses that you are taking now, or that you will be taking this academic year

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed or an acceptable combination of education, training and/or experience.

Note: The course for the specialization must be acceptable and must have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization.

AND

A minimum of one hundred and twenty (120) hours of training of informal conflict management/alternate dispute resolution training applicable in a workplace setting, which must include sixty (60) hours of mediation skills training.

Note: In your application, please include the course provider, the course title, the date of completion and the number of hours of training. Documented proof must be provided.

Degree equivalency

EXPERIENCE:
EX 1. Recent* and significant** experience in providing informal conflict management services in a workplace setting including conflict coaching, facilitated discussions/mediation, and group interventions as a third party neutral.
EX 2. Experience in delivering training relevant to conflict management.
EX 3. Recent* and significant** experience in providing advice to management on matters related to effective workplace conflict prevention or management.

* Recent means the experience was gained within the last five (5) years.
**Significant means to the depth and breadth of the experience normally acquired in providing a full range of informal conflict management services in the workplace for a period of approximately two (2) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or project. Clear and specific examples, as well as date ranges (month/year) and where the related experience was gained must be provided by the candidates in their application.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
K1. Knowledge of the informal conflict resolution processes and formal recourse mechanisms in the Federal Public Service.

K2. Knowledge of the principles and approaches of interest-based dispute resolution.

K3. Knowledge of Federal Public Service legislation, policies and trends relevant to conflict resolution, human rights and harassment matters.

ABILITY:
A1. Ability to deliver presentations.
A2. Ability to conduct workplace intervention including conflict coaching, facilitated discussion and mediation.
A3. Ability to communicate effectively, both orally and in writing.
A4. Ability to plan, organize and prioritize own work load.
A5. Ability to work under pressure.

PERSONAL SUITABILITY:
PS 1. Thinking things through

PS 2. Showing initiative and being action-oriented

PS 3. Working effectively with others

PS 4. Demonstrating integrity and respect

PS 5. Communications

PS 6. Client service orientation

PS 7. Business acumen

PS 8. Judgment

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
Certificate or degree from a recognized post-secondary institution in Conflict Resolution.
Group intervention training applicable to a workplace setting.
Completion of Conflict Coaching training with an evaluation of ‘competent’.

Degree equivalency

CERTIFICATION:
Chartered Mediator designation from the ADR Institute of Canada, Inc.

OPERATIONAL REQUIREMENTS:
OR1. Employees may be required to travel frequently.

OR2. Employee may be required to work overtime on short notice.

Conditions of employment

Reliability Status security clearance - All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

• Valid driver’s licence.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that for this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Original proof of your education will be requested and must be provided during the selection process in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Candidates from outside the federal public service will be required to pay for their own travel expenses.

Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain an RCMP security clearance may involve but is not limited to a security/reliability interview and a field investigation which includes matters of criminal activity, verification of credit/financial status, reference checks, education, employment, etc. As such, the process may take several weeks or months to complete.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.