Collection Support Unit Supervisor ***Extension of the deadline***

Update: Please note that we have extended the application deadline to December 19.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

In your GC Jobs questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) will be used to evaluate the essential qualifications.

One or more assessments such as screening, Second Language Evaluation (SLE) testing, or reference checks may be conducted simultaneously. Assessments may start as early as January 2024.

Duties

• Trains and supervises personnel of a telephone call service working in shifts that supports field collection by conducting outbound calls and answering inbound calls
• Reviews and responds to inquiries from the public related to collection
• Monitors performance and productivity of staff
• Authorizes employees’ weekly payments
• Participates in the debriefing and evaluation processes

Work environment

Are you looking for a new challenge and an opportunity to make a direct impact on the planning of the 2026 Census of Population? Look no further! We are currently hiring for census test positions.

What is a census test?
Between censuses, Statistics Canada takes steps to ensure that each census produces relevant information that Canadians can use to make informed decisions. The 2024 Census Test is conducted to evaluate the census questionnaire (including new and modified content) and collection procedures and tools to prepare for the 2026 Census of Population. To do so, we hire new employees to help assess these new procedures, systems, and tools.

Our ideal candidate is:
• Looking for a short term and exciting opportunity (between 3-4 months)
• New to census and wants to learn about the project
• Looking for meaningful work and an opportunity to have a direct impact on the 2026 Census
• A dedicated team member that likes to provide feedback and recommendations
• Able to perform basic computer tasks

If this sounds like you, apply today! We look forward to hearing from you.

What is the work environment?
Staff for this position will be working fully remotely from home.

Intent of the process

The immediate need is to staff two CR-05 positions.

The pool of qualified candidates established from this process may be used to staff similar positions for the 2024 Census Test with various linguistic profiles, tenures and/or security clearances.

Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

Essential Experience:

• Experience in providing client service.
• Experience in the use of Microsoft Office applications (e.g. Outlook, Word, Excel) or similar software.

Competencies:

• Thinking things through
• Working effectively with others
• Showing initiative and being action oriented
• Demonstrating integrity and respect

Ability:

• Ability to communicate effectively in writing

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Language Requirements:

Bilingual imperative - BBB/BBB
Bilingual imperative - CBC/CBC

Information on language requirements

Abilities:

• Ability to communicate effectively orally
• Ability to handle difficult situations
• Ability to adapt to changing priorities and respect deadlines

Personal Suitability:

• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Asset Experience:

• Experience in working in a call centre.
• Experience in supervision
• Experience delivering training.

Organizational Needs:

Statistics Canada is committed to hiring and promoting a skilled and diversified workforce representative of the population it serves. Preference may be given to candidates who, at the time of application, indicate that they are belonging to one of the following Employment Equity groups (self-declaration): Indigenous peoples, Women, Visible Minorities and Persons with Disabilities.

Information on employment equity

Conditions of employment

• Reliability status security clearance
• Availability and willingness to work shift work on a rotating basis which includes days, evenings and weekends
• Availability and willingness to work overtime according to operational needs
• Have a secure office space and a private area at your place of residence to make confidential phone calls
• Have reliable internet access at your place of residence

The above conditions of employment must be met before an appointment is made and maintained throughout the employment. All costs associated with meeting the conditions of employment are the candidate’s responsibility.

Other information

Candidates need to submit their applications via the GCJobs platform. Persons with disabilities preventing them from applying online are asked to contact the email referenced below under “Contact Information.”

Candidates are entitled to participate in the appointment process in the official language of their choice (English or French). Applicants are asked to indicate their preferred official language in their application.

Please note the ability to communicate effectively in writing will be assessed throughout the entire application process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.