Statistics Canada is looking for Data Collection Clerks!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Did you know?

Statistics Canada is the winner of Canada's Best Diversity Employers, Winner of the National Capital Region’s Top Employers Award in 2023 and voted one of Canada’s Top Employers for Young Professionals. Statistics Canada promotes career advancement for data collection clerks and encourages continued learning and training. Statistics Canada employees have access to mentorship and sponsorship opportunities.

Duties

Statistics Canada conducts over 2.5 million interviews with Canadians every year. The Data Collection Clerk is part of a team supporting the collection of survey data covering a variety of topics such as health, labor, housing, environment, culture, business and economic. They help produce key information that provides a solid foundation to governments, businesses, unions and non-profit organizations, as well as individual Canadians for making informed decisions

In this job you will:
Be responsible for data collection related activities involving Statistics Canada survey participants across Canada. Daily activities could involve, but are not limited to, the following tasks:

Collecting, documenting, and organizing data:
• Conducting survey collection activities using a variety of interviewing techniques, methods, and formats, such as conducting telephone surveys, and personal visits.
• Updating the content of mail out files, input new case files, survey and other information using computer systems.
• Preparation and completion of reports covering own work activities.

Verifying and safeguarding data:
• Reviewing and editing of received documents and information for duplications, omissions, errors, time frames, and coding and classifying as required.
• Safeguarding and management of the security and confidentiality of data obtained from survey participants.
• Physical verification and listing addresses, e-questionnaire, transcription, etc.
• Performing quality assurance checks and ensuring the timely submission of materials to Regional Offices.

Communicating with respondents:
• Obtaining clarification on data and discussing data inconsistencies, and explaining the role of Statistics Canada and the purpose of the collection.
• Receiving incoming calls from respondents on the virtual call system, to answer questions and/or assist in completing surveys.
• Developing and maintaining good relations with respondents and obtaining agreement on survey completion.
• Updating the content of mail out files, input new case files, survey and other information using computer systems. Preparation and completion of reports covering own work activities.

Work environment

Do you...
• communicate well and enjoy interacting with a variety of people?
• welcome the opportunity to develop new skills through interesting work assignments in a lively work environment?
• enjoy engaging in meaningful work that may benefit your community?

Here is what we can offer you:

• A competitive starting hourly pay rate plus premiums where applicable (second language, evenings and weekends)
• Engaging and challenging work assignments
• Eligibility for generous Public Service benefits
• Training will be provided for all positions
• Continuous learning and advancements

Intent of the process

The intent of the process is to staff Data Collection Clerk positions in various locations.

We are actively hiring in many locations across Canada. PLEASE APPLY ONLY FOR LOCATONS WHERE YOU HAVE A GENUINE INTEREST IN WORKING.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

How this inventory works:

Your application will be active for 120 days. You will receive notice on your account 30 days before your application is about to expire. If you do not take action, your application will become inactive and no longer be considered. Should your application become inactive while the process is still open, you may select the link “update my inventory status” to reaffirm your interest.

Waiting period for reassessment: The retest period for this assessment is 90 days from the date of results notification.
Acknowledgment of receipt of applications will not be sent.
All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of secondary school according to provincial standards or approved alternatives. An acceptable combination of education, training and/or experience may be accepted.
An acceptable combination is defined as: Successful completion of 2 years of secondary school and a minimum of 2 years of working experience obtained through the private or public sector, community work, volunteer work, self-employment or other.

Degree equivalency

EXPERIENCE
Experience in dealing with the public, either by telephone or in person (e.g., call center, front line customer service responding to requests for information, helpdesk, technical support, etc.)

*Significant experience in the utilization of various computer software packages and applications to perform daily tasks such as launching applications, performing research, opening/closing/locating/editing of documents and/or files, uploading information and running software programs. This may include specialized software & applications, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams, etc.), word processing and various research tools.

*Significant experience is understood to mean the depth and breadth of experience normally associated with having performed a broad range of activities which are normally acquired over a period of at least six (6) months.

ABILITY
Ability to communicate effectively in writing

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE (Nice to have)
• Experience in data collection.

Operational Requirements
• Willingness and ability to travel as required
• Willingness and ability to work overtime as required
• Reliable telephone service/cellphone coverage at your place of residence
• Mobility normally associated with the possession of a valid driver’s license and the unrestricted use of a vehicle may be required

*For local work assignments, travel via available transportation (for example, public transit, personal vehicle, etc.) may be required.

ORGANIZATIONAL NEEDS

Statistics Canada is committed to hiring and promoting a skilled and diversified workforce representative of the population it serves. Preference may be given to candidates who, at the time of application, indicate that they belong to one of the Employment Equity groups (self-declaration): Indigenous peoples, Women, Visible Minorities and Persons with Disabilities.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• French Essential
• Bilingual Imperative (BBB/BBB)
• Bilingual Imperative (CBC/CBC)

Information on language requirements

COMPETENCIES
• Demonstrating integrity and respect

• Thinking things through

• Working effectively with others

• Showing initiative and being action oriented

ABILITIES
• Ability to communicate effectively orally.

• Ability to use various software and computer applications proficiently and simultaneously for the creation, completion, manipulation, editing, formatting, and gathering of various sources of information and data points in support of collection and operational processing activities.

Conditions of employment

Reliability Status security clearance

• Willingness and availability to work variable hours, including days, evenings and weekends on a rotating shift basis
• Have reliable internet access at your place of residence.
• Have a secure office space and a private area at your place of residence.
• Willingness and ability to travel as required

Any conditions of employment that are required for the position, must be met before an appointment is made and maintained throughout the employment. All costs associated with meeting the conditions of employment are the candidate’s responsibility.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates must clearly demonstrate how they meet each of the essential education and experience. You must provide one or more examples from your experiences that you feel demonstrates your proficiency in each qualification.
A good way to proceed with the development of your example would be to use the STAR model:
• S – Situation: Describe the situation and provide all relevant details.
• T – Task: What tasks did you have to perform? What needed to be done to resolve the situation?
• A – Actions: What did you do to resolve the situation and why did you choose this action plan? Did you consider other options? Why weren’t those options chosen?
• R – Results: What was the result of the actions you took? What could you have done differently? Was the client satisfied? Did you achieve your goals?

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.