Manager - Housing Services Centre (Petawawa)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

➡️ THIS PROCESS WILL ONLY BE USED TO STAFF POSITIONS AT HOUSING SERVICES CENTER PETAWAWA. NO POOL WILL BE ESTABLISHED FOR STAFFING AT OTHER LOCATIONS.

Duties

🏠 The Housing Service Centre Manager (HSC Manager) is responsible for the day-to-day operations of a Canadian Forces housing site which includes but is not limited to, people and budget management, technical services, customer service management, and day to day office administration.

🏠 The HSC Manager leads a team that manages a portfolio of residential housing units, and oversees the ongoing maintenance and betterment of this portfolio on behalf of the Canadian Forces Housing Agency.

🏠 The HSC manager is responsible for ensuring the consistent application of policies and standards at the local site, for monitoring and reporting on operational performance, and for leading a team in the provision of cost-effective, timely and quality services for military members and their families.

🏠 The HSC Manager supervises a team of employees working in customer services, technical services and business operations.

Work environment

As a Special Operating Agency reporting to the Department of National Defence (DND), CFHA contributes to the quality of life of CAF members and their families through the provision of housing services, and through the responsible and sustainable management of the Department’s housing infrastructure. We are a team of 330 federal public servants who work hard to meet the needs of the Canadian Armed Forces families living in DND housing. We have close to 220 employees at our Housing Services Centres across Canada and 110 employees at our Head Office in Ottawa.

Housing Services Center Petawawa is a dynamic team of 20 full-time employees. We work together to provide housing services to approximately 1450 Canadian Forces families at Canadian Forces Base Petawawa. As a CFHA employee, you will play an important role in the implementation of housing services while working with a dedicated team. If you enjoy new and rewarding challenges, apply today!

Intent of the process

The immediate need is to staff one position in Petawawa (ON) on an indeterminate basis, with a linguistic profile of Bilingual Imperative BBB/BBB.

❗ Please note this is not a telework position. You will be required to be on site full time.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• A secondary school diploma or employer-approved alternatives (see Note).

Notes: The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
• EX1. Experience providing recommendations to management and stakeholders on operational issues pertaining to areas such as: asset management, project delivery, procurement OR client service delivery.

• EX2. Experience performing a broad* range of activities** to support operational programs or services.

• EX3. Experience supporting or leading financial management activities related to Program or Project finances.

• EX4. Experience managing a team or supervising staff.

*Broad is defined as having performed at least 3 activities
**Activities include, but are not limited to:
-Resolving customer complaints
-Management of allocation of residential housing units in accordance with applicable policies and directives
-Asset management, including program/project planning and implementation
-Administration of annual shelter charge adjustments
-Human and financial resource planning and management (staffing, labour relations, budgets).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE:
• AEX1. Experience planning or delivering services related to property management or customer services within a Real Property context.
• AEX2. Experience planning, coordinating or managing contracts.

OPERATIONAL REQUIREMENTS:
• Willing and able to travel occasionally.
• There is a requirement to limit vacation between the months of May and September.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES:
• C1. Effective Decision Making
• C2. Planning and Organizing
• C3. Team Leadership
• C4. Client Focus

ABILITY:
• A1. Ability to manage budgets.
• A2. Ability to communicate effectively in writing.
• A3. Ability to communicate effectively orally.

PERSONAL SUITABILITY:
• PS1. Initiative
• PS2. Reliability
• PS3. Adhering to the Values and Ethics Code for the Public Sector

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

-The Department of National Defence is committed to providing an environment where justice, fairness and the elimination of barriers helps build a skilled, diverse and representative workforce reflective of Canada. We welcome diversity in all its forms, promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. Please note that preference for hiring may first be given to candidates who are members of the above mentioned designated groups.

-In support of Strong, Secure, Engaged (SSE) initiative #24, consideration may be given to the spouses or common-law partners of Canadian Armed Forces (CAF) members.

-As a result of the relocation of a work unit at Aerospace Engineering Test Establishment (AETE) in 4 Wing Cold Lake, Alberta, the Department of National Defence is committed to providing access to other work opportunities for AETE- 4 Wing Cold Lake, Alberta employees. Employees of UIC 2671 – AETE- 4 Wing Cold Lake may be appointed or deployed to positions for which they are qualified ahead of other candidates.

-As a result of the reduction of training activities at British Army Training Unit Suffield (BATUS), the Department of National Defence is committed to providing access to other work opportunities for BATUS employees. Employees of UIC 7777 – BATUS may be appointed or deployed to positions for which they are qualified ahead of other candidates.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

▶ Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button "Apply Online" below. All information about the process will be sent by email. You are therefore responsible for regularly checking your email account to see if you received new messages about this process.

▶ Screening questions have been built into the application process. Answers provided to the screening questions will be used to assess both education and experience. You must answer the screening questions in addition to providing a resume. For experience qualifications, your answers must include concrete examples that demonstrate how the experience was obtained. The onus is on the candidate to provide sufficient information in their answers. Additional information will not be solicited from the candidate. The resume will be used to validate the information provided through the screening questions.

▶ Random selection, top down selection and/or the application of asset criteria may be used at any step of the process.

▶ Please note that all written communication, including the screening questions, may be used to evaluate the ability to communicate effectively in writing.

▶ You must provide proof of your education credentials.

▶ Candidates must meet the essential qualifications to be appointed to a position.

▶ Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. If you meet them, please demonstrate in your application.

▶ A written examination may be administered. An interview may be administered. Reference checks may be sought.

▶ Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

▶ Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.