Passion. Drive. Excellence. Bring your talents as a manager to the Public Affairs team!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The Financial Consumer Agency of Canada (FCAC) is looking for dynamic leaders who are strategic thinkers and can build collaborative relationships for key management positions in Public Affairs.

FCAC is a small independent federal agency with a growing profile where everyone contributes to achieving results.

The Public Affairs Branch plays a pivotal role in helping FCAC fulfill its mandate to protect Canadians in their dealings with financial institutions. From regulating the banks to educating consumers on managing their finances and researching the latest in consumer behaviour, Public Affairs is at the centre of it all.

As a manager in Public Affairs, you will lead a team of high-performing professionals and build outstanding relationships with internal partners and external stakeholders. You will skillfully manage campaigns and initiatives. You will apply your leadership abilities to support your team. You will make things happen.

The ideal candidate will connect the dots between organizational priorities and the public environment, be a compelling storyteller, propose new and innovative ideas, and help their team reach new heights.

If you thrive in a fast-paced environment and are looking for an interesting and rewarding leadership opportunity, this is the job for you.

If you have any questions about the Agency or the role of a Manager in Public Affairs, please contact to arrange a call with one of hiring executives.

Work environment

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We have our own unique classification system (RE and REX) with relevant equivalencies noted above and we offer the same pension as the core public administration. In addition, as an FCAC employee, you will benefit from:

• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid workplace with options for telework*;
• a broad range of learning opportunities; and,
• strong support for employee wellness and mental health including access to the confidential employee assistance program.

*The designated workplace for this position is located in downtown Ottawa, Ontario.

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

The intent of this process is to staff four (4) positions:

Stream 1: Manager, Communications and Media Services - Immediate
Stream 2: Manager, Marketing and Digital Communications - Anticipatory
Stream 3: Manager, Engagement and Outreach - Anticipatory
Stream 4: Manager, Consumer Information - Anticipatory

Indeterminate employees at the same group and level or equivalent may be considered for a deployment. This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.

Preference may be given to applicants who are members of one or more of the following employment equity groups: Aboriginal peoples, persons with disabilities and members of a visible minority group.

Volume management strategies may be used at any time during this selection process.

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

APPLICABLE TO ALL STREAMS

Graduation with a degree from a recognized university in public relations, communications, marketing, journalism, or a field relevant to the position OR an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE

APPLICABLE TO ALL STREAMS

E1. Significant* experience leading the development and implementation of public affairs plans for complex** initiatives, such as communications plans, marketing campaigns, content strategies or stakeholder engagement strategies.

E2. Significant* experience working with internal and external partners/stakeholders on collaborative initiatives that support organizational priorities.

E3. Significant* experience providing strategic advice and recommendations to senior management (Director and above) on complex** issues occurring in the external environment.

E4. Experience supporting human resources-related activities within an organization, such as supervising, staffing or on-boarding.

*Significant is defined as the depth and breadth of experience normally associated with having performed a broad range of activities related to this task, which are acquired on a full-time basis over a period of two years. The amount of complexity and the diversity of tasks, as well as the level or autonomy will be taken into consideration.

** Complex is defined as having two (2) of the following characteristics: affecting many partners or stakeholders, sensitive or confidential in nature, holding significant risk, having a major impact on Canadians, or having the potential for significant media coverage.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

APPLICABLE TO ALL STREAMS

Experience leading or supervising a team in a public affairs function, such as communications, marketing, stakeholder relations or web.

Experience supporting financial resources-related activities within an organization, such as maintaining a budget, contracting or invoicing.

Experience working in or with the financial services industry.

STREAM 1:

Experience working in media relations or preparing media responses to complex** issues.

Experience developing and implementing organization-wide internal communications strategies or initiatives.

Experience coordinating activities with a Translation and Editing function.

STREAM 2:

Experience developing social media strategies.

Experience reporting on and evaluating the results of digital communications campaigns.

Experience leading Government of Canada advertising campaigns.

STREAM 3:

Experience in stakeholder or industry relations, including developing and maintaining on-going relationships.

Experience planning and delivering high-profile public events.

Experience coordinating public outreach activities that support vulnerable populations, such as women, Canadians with low income or recent immigrants.

STREAM 4:

Experience writing or reviewing web content intended for a public audience based on plain language principles.

Experience writing or reviewing content for publication on Canada.ca.

Knowledge of consumer issues related to financial products and services.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various linguistic profiles
Bilingual Imperative (CBC/CBC, CCC/CCC)

Information on language requirements

KNOWLEDGE

APPLICABLE TO ALL STREAMS

K1. Knowledge of public affairs approaches and tactics to raise awareness of programs, policies or initiatives, such as media relations, online marketing, stakeholder engagement or web promotion.

ABILITIES AND COMPETENCIES

APPLICABLE TO ALL STREAMS

A1: Ability to communicate effectively in writing.

A2: Ability to communicate effectively orally.

A3: Ability to manage multiple files, issues or projects in a fast-paced, deadline-driven environment.

C1. Create vision and strategy
C2. Mobilize people
C3. Uphold integrity and respect
C4. Collaborate with partners and stakeholders
C5. Promote innovation and guide change
C6. Achieve results

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS

Must be willing and able to travel (when required), and to work overtime.

Conditions of employment

Secret security clearance - Security: Reliability, Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Unless an accommodation has been granted, applications must be submitted through the jobs.gc.ca site. There are some benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information and résumé) previously submitted and modify them, if necessary, before submitting the application.

Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement.

Candidates invited to an interview will be required to provide proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Various assessment tools may be used in this selection process such as: written tests, performance assessments, interview, reference checks etc. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

You must meet all essential qualifications in order to be appointed to the position.

Candidates may be required to meet some or all the asset qualifications, depending on the requirements of the specific position being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please clearly indicate your substantive group and level in your CV.

Acknowledgment of receipt of applications will not be sent.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cutoff scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

Please add to your safe list or as needed to ensure emails will be received in your inbox versus junk/bulk/spam mail.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.