Stream 1: Team Leader - Stream 2: Technical Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note that each hiring manager may have specific criteria to assess for their respective positions. Therefore, “asset” experience qualifications may be considered as essential qualifications based on the current and future requirements of the position being staffed.

During the application process, you will be asked to answer a series of pre-screening questions about “asset” experience qualifications that may be a deciding factor in referring your application to hiring managers for consideration. In this instance, any of the “asset” qualifications may be deemed essential requirements for the position being staffed.

We are aware that there are many questions to answer during the application process, please, keep in mind that, in answering all the questions for which you meet the criteria, you will significantly increase your chances to be referred to hiring managers for further consideration.

*** VERY IMPORTANT NOTE ***

It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION.

Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications (for example: Asset Experience under "Other qualifications") or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that some or all of the asset qualifications could be used at the screening phase.

Work environment

The Correctional Service of Canada (CSC) believes in changing lives and protecting Canadians. Join our team to make a difference in your community! CSC has a wide variety of IT positions and work locations with unique challenges and opportunities.

The Correctional Service of Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the courts. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.


OUR MISSION:

The Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

'IMS' Mission is to provide CSC with the efficient and effective IM/IT services it requires to continually expand our capabilities to delivery improved business value.

IMS has a Hybrid work policy option where you can work a minimum of three (3) days in the office and two (2) days from home. In addition, certain exemptions permitting five (5) days a week working from home may be permitted for certain areas such as IT Software Solutions, IT Security and IT Cloud Solutions.

Intent of the process

The intent of this advertisement is to create a pool of partially or fully assessed candidates to fill current and future IT-03 vacancies at CSC across Canada.

These positions may be staffed on an indeterminate or temporary basis.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:

1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CSC group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE FOR BOTH STREAMS:

E1 - *Recent and **significant experience in providing strategic advice and recommendations to ***management on issues related to the delivery of IT projects or IT services.

E2 - *Recent and **significant experience leading and/or contributing to a ****large or complex project, initiative or activity, or supporting and delivering an IM/IT service or operation in at least one or more of the following areas (please elaborate on your role which may include technical, operational, planning, or coordination):
• Application Development
• Business Relationship Management (BRM)
• Cloud Services
• Cyber and or IT Security
• Database Development and Data Administration
• Enterprise Architecture
• IT Infrastructure and/or Operations

E3 - *Recent and **significant experience contributing to the development of work planning documents such as, but not restricted to, cost estimates, project schedules, or procedures.

E4 - *Recent and **significant experience developing and managing productive relationships with clients, partners, and/or stakeholders.

EXPERIENCE FOR STREAM 1:
E5 - *Recent and **significant experience leading or coordinating work of multidisciplinary *****teams in the delivery of IM/IT Services or Operations.

EXPERIENCE FOR STREAM 2:
E6 - *Recent and **significant experience in gathering and analyzing business requirements for IM/IT solutions or projects, or developing technical solutions in order to meet business needs.

DEFINITIONS:

* Recent experience is defined as experience normally gained within the last five (5) years.

** Significant experience is defined as depth and breadth of experience normally associated with the performance of those duties for a period of approximately two (2) years.

*** Management is defined as manager level and above.

**** "Large or complex" projects, initiatives or activities are with at least two (2) of the following characteristics:
• multiple phases with concurrent activities,
• significant value ($1.5M plus in value),
• affecting multiple stakeholders,
• precedent setting,
• having a major impact on the organization.

***** "Team" means a group of at least three members including the team lead.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French essential
English essential
French essential
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC

Information on language requirements

KNOWLEDGE FOR BOTH STREAMS:

K1 - Knowledge of IT technology solutions, applications or trends that could apply to either CSC or the federal government business environments.
K2 - Knowledge of project management framework, standards and best practices.

COMPETENCIES FOR BOTH STREAMS:
C1 - Analytical Thinking
C2 - Client Focus
C3 - Communication
C4 - Values and Ethics

COMPETENCIES FOR STREAM 1:
C5 - Team leadership
C6 - Decision Making

COMPETENCIES FOR STREAM 2:
C7 - Teamwork
C8 - Creative Thinking

The following may be applied / assessed at a later date (may be needed for the job)

CERTIFICATIONS

Any of the following certification, but not limited to:
• Project Management Certification (PMP / Prince 2)
• Certified Information Systems Security Professional (CISSP)
• Certified Information Systems Auditor (CISA)
• The Open Group Architecture Framework (TOGAF)
• Information Technology Infrastructure Library (ITIL)
• Certified Client Service Specialist (CCSS) or Certified Client Service Professional (CCSP)
• Agile Certification from a recognized certifying institute or organization (one or more of the following certifications)
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Cybersecurity Architect Expert
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure Network Engineer Associate
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft Certified: Azure Virtual Desktop Specialty
• Microsoft Certified: Identify and Access Administrator Associate
• Microsoft Certified: DevOps Engineer Expert
• Microsoft Certified: Azure Database Administrator Associate

EXPERIENCE

A-E1 (Application Development): *Recent experience in the development of IT solutions using Microsoft Power Platform (Dynamics 365 / Power Apps / Power BI / Power Automate / Power Pages) or Microsoft Dynamics.

A-E2 (Application Development): *Recent experience in the development of IT solutions using Microsoft .NET or Java framework.

A-E3 (Application Development): *Recent experience in the development of IT solutions using MEAN Stack framework (MongoDB, Express.js, AngularJS (or Angular), and Node.js).

A-E4 (Business Relationship Management): Experience in business process modelling and improvement.

A-E5 (Business Relationship Management): Experience in developing clients proposals through the use of conceptual descriptions of the problem or opportunity.

A-E6 (Cloud Services): *Recent experience in developing, maintaining and securing Infrastructure as Code (IaC) and its life cycle management. This includes but not limited to the following tools: Terraform, Terratest, Terragrunt, Bicep, ARM Templates, CloudFormation, Git, DevOps, and CI/CD pipelines. Extra value will be given to candidates with specific knowledge of Terraform, security automation, and Azure DevOps.

A-E7 (Cloud Services): *Recent and **significant experience deploying and operating network security controls in a cloud environments. These controls include but not limited to: zoning, traffic management, Next Generation Firewalls, Cloud native firewalls.

A-E8 (Cloud Services): *Recent and **significant experience with deploying, configuring and operation monitoring and alerting for cloud Core Platform services as well as Application landing zones. Extra value will be given to candidates with knowledge and experience using Azure Cloud native monitoring tools.

A-E9 (Cloud Services): *Recent and **significant experience with operating and managing multiple M365 platform components.

A-E10 (Cyber and or IT Security): Experience in two of the following IT Security Risk management activities such as Cyber and IT Security research, Vulnerability Assessments, Threat Risk Assessments, Security Assessment and Authorization, and Security by Design.

A-E11 (Cyber and or IT Security): Experience in Operational Cyber and IT security in the development of two of the following including Cyber and/or IT Security Policy, training and awareness programs, Security Planning and Strategy, Event Monitoring, IT Security Investigations, Incident Management, or IT Security Project Management.

A-E12 (Database Development and Data Administration): *Recent experience managing relational databases (Oracle, SQL Server, MySQL, etc.).

A-E13 (Database Development and Data Administration): *Recent experience managing non-relational databases (Cosmos, MongoDB, etc.).

A-E14 (Database Development and Data Administration): *Recent experience in working with methodologies, technologies and tools used to build enterprise data solutions and platform integration technologies.

A-E15 (Enterprise Architecture): Experience in Enterprise Business Architecture, including creation and/or validation of Business Capability Models or Value Streams.

A-E16 (Enterprise Architecture): Experience in Enterprise Data Architecture, including defining and/or linking conceptual, logical and physical data models.

A-E17 (Enterprise Architecture): Experience providing Enterprise Architecture support to IM/IT projects and/or developing IT solution architecture artefacts.

A-E18 (Enterprise Architecture): Experience using Application Portfolio Management to contribute to application rationalization and/or application modernization in a Government of Canada context.

A-E19 (IT Infrastructure and/or Operations): Experience in IT equipment lifecycle and asset management.

A-E20 (IT Infrastructure and/or Operations): Experience in Enterprise Level Systems Support.

A-E21 (IT Infrastructure and/or Operations): **Significant experience supporting workplace technology devices such as personal and mobile computing devices and peripherals.

A-E22 (Database Development and Data Administration): *Recent experience in Data Modeling (Dimensional Modeling, SSAS Tabular Modeling, etc.).

DEFINITIONS:

* Recent experience is defined as experience normally gained within the last five (5) years.

** Significant experience is defined as depth and breadth of experience normally associated with the performance of those duties for a period of approximately two (2) years.

ORGANIZATIONAL NEEDS

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

OPERATIONAL REQUIREMENTS:

May vary by position:
• Ability and willingness to travel, as required
• Ability and willingness to work overtime, as required (evenings and weekends)
• Ability and willingness to work on call
• Ability and willingness to work flexible hours
• Valid unrestricted drivers’ license

Conditions of employment

Various security profile (varies based on position being staffed):
• Reliability
• Enhanced Reliability
• Secret Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We may assess the essential and asset qualifications using interviews, written tests (take home assignments or other), references or a combination of these or other assessment methods. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to inform the assessment of the criteria identified on the Statement of Merit Criteria.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Please identify clearly for which position(s) you are submitting an application.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.