POLICE DISPATCHER

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You must clearly demonstrate in your screening questions how you meet the education and experience. It is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN ELIMINATION FROM THE PROCESS.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

All job applications must be submitted through the Canada.ca/jobs site. To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date.

Work environment

The Operational Communications Centre (OCC) provides critical operational support to RCMP officers in the field. The OCC is the first point of contact for the public requesting police assistance in both emergency and non-urgent matters. In Alberta, there are two provincial OCCs: Edmonton and Red Deer. These centres provide support to 120 detachments and satellite offices throughout Alberta's RCMP communities including Alberta Sheriffs (traffic units) and various municipal police agencies, 24 hours a day, 365 days of the year.

Alberta OCC’s serve a population of approximately 1.4 million citizens; receive an average of 2,500 calls a day; evenings and weekends being the busiest times. All operators working in Alberta RCMP Provincial OCC’s must successfully complete a comprehensive mandatory nationally accredited training program. OCC staff then receive calls, enter information in computer systems and evaluate what services are required. Dispatchers then send the information onto officers as quickly as possible, ensuring priority is placed on public and officer safety. To expedite calls, and to dispatch officers as quickly as possible, it is important for members of the public to have key information available when calling.

Intent of the process

The intent of this process is to staff one (1) permanent position in the Red Deer Operational Communications Centre.

A qualified pool of candidates may be established and may be used to staff similar positions on a term and/or permanent basis in the RCMP. The pool could be used to offer acting appointments, assignments, secondments or deployments.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or an acceptable combination of education, training and/or experience.

Degree equivalency

Successful completion of a Canadian Police Call-Taking and Dispatching Training Program in Canada

Note: Applicants from other police agencies (not police officers) who have experience call-taking and dispatching and who have completed a training program, will be required to pass the RCMP core training exams within the first 300 hours, to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives.

Significant* experience as a 9-1-1 police dispatcher.
*Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of two years within the last five years.

• Communication (written).
(Note: The above competency will be assessed throughout the application process.)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OPERATIONAL REQUIREMENTS:

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law).
• Work on short notice and overtime to meet operational needs.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Concern for Safety
• Teamwork

Conditions of employment

• Security clearance – Enhanced Reliability Status.
• Work shift work (24 hours a day, 7 days a week and 365 days a year).
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive.
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.