Service Canada Bilingual (French/English) Various Officer Positions (BC, AB, SK, MB, YT, NWT & NU)

Update: Please be advised that there was an error in the advertisement's contact information. The GD box for all correspondence has now been corrected and displayed accordingly.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We accommodate reasonable requests with respect to assessment methods and scheduling of assessments.

All communication for this process will be conducted via email. Please ensure you regularly check your email for updates.

We encourage applicants to submit their application on-line. If you are unable to apply online and wish to send us your application by email, please email and we will forward the application form and directions directly to your inbox. Please use the subject line “Requesting Email Application” when you send us your request.

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.

Duties

We are recruiting for several positions where you will have the opportunity to expand your skills and knowledge of the department.

Here are just some examples of the potential opportunities:

Citizen Services/Passport Officers work directly with in person clients to provide guidance and access to federal programs and services that support Canadians.

Payment Service Officers serve the public by telephone in matters regarding Employment Insurance (EI) benefits, Canada Pension Plan (CPP) or Old Age Security (OAS), etc. (Inbound Call Centre).

Payment Service Officers / Program Service Officers process claims for Employment Insurance Benefits (EI), Canada Pension Plan (CPP) or Old Age Security (OAS) benefits, etc.

Integrity Services Officers inform clients of their Rights and Obligations specific to the type of benefits they are receiving, and conduct non-complex investigations to prevent, detect and address fraud.

Training will be provided.

Work environment

The federal public service is transitioning to a common hybrid work model that supports sharing in-person experiences that are essential to cohesive, collaborative and high-performing organization while continuing to provide flexibility to support offsite work. At an individual level, this is captured in annually reviewed work arrangements with the on-going objective to balance operational requirements with employee individual circumstances and work preference.

In the context of Employment and Social Development Canada’s mandate, most positions are identified as either onsite or hybrid (combination of onsite and offsite work). At ESDC, employees who fall within the hybrid work category report onsite a minimum of two days per week (40% of their regular work schedule), as determined by operational requirements. Prior to appointment, the hiring manager will discuss with the successful candidate(s) the options and/or specifics as it pertains to the work arrangement.

Intent of the process

The intent of this process is to create a bilingual (French/English) PM-01 pool of qualified candidates to staff positions within Service Canada in BC, AB, SK, MB, YT, NWT & NU.

This pool could also be used to staff similar bilingual (French/English) positions of various tenures within Employment and Social Development Canada in the Western/Territories (W-T) Region.

In order to manage the number of applications in this selection process, management may apply top-down and/or random selection at any stage throughout the process.

HOW THIS INVENTORY WORKS:

Initial draw date will be December 4, 2023. Updates will be provided for future draw dates.

Your application will be active for 120 days. You will receive notice on your account: 30 days before your application is about to expire. If you do not take action, your application will become inactive and no longer be considered. Should your application become inactive while the process is still open, you may select the link “update my inventory status” to reaffirm your interest.

WAITING PERIOD FOR REASSESSMENT: The retest period for this assessment is 30 days from the date of results notification.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

Secondary school diploma or employer-approved alternatives:
• an acceptable combination of education, training and/or experience; or
• an acceptable score on the PSC approved test approved as an alternative to a secondary school diploma.

(Candidates must provide proof of education or Canadian equivalency)

Abilities and Personal Suitability

• Working Effectively with Others
• Communication (Written)

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
Bilingual Imperative BBC/BBC
Bilingual Imperative CBC/CBC

(Level A-beginner, B-intermediate and C-advanced)

Candidates will be asked to undergo the Public Service Commission (PSC) Second Language Evaluation (SLE) exam or provide valid SLE results. To obtain more information or a copy of your results, please copy and paste the following link into your browser to visit the PSC website:

https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle

Self-assessment tests for written expression and reading comprehension:
In order to help you decide if you should apply to a bilingual position (French/English), an optional self-assessment of your reading and writing skills in your second official language is available for you to take before completing your application.

Please copy and paste the following link into your browser to view the self-assessment:

https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html

Information on language requirements

Experience

- Experience in delivering programs or services including obtaining or providing information.

Abilities and Personal Suitability

- Demonstrating Integrity and Respect
- Showing Initiative and Being Action-Oriented
- Thinking Things Through
- Attention to Detail
- Communication (oral)

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

OPERATIONAL REQUIREMENTS

- Willing and able to work overtime, as required
- Willing and able to travel

Conditions of employment

Various Security Requirements - Please note that ESDC will assist all qualified candidates in the security clearance process. This step is required for all those entering into the public service to ensure the security of information and personnel.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent. Candidates selected for further assessment will be contacted via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information.

Candidates are entitled to participate in the appointment process in the official language of their choice.

All communication relating to this process, including email correspondence may be
used in the assessment of all qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.