Veterans Service Agent - Make a difference in the lives of Veterans today!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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🌟Are you motivated to support the well-being of Veterans and their families? Are you a hard-working individual that is ready for a challenge? Are you looking for an employer that understands the importance of a healthy work-life balance and supports opportunities for growth and professional development? If so, then Veterans Affairs Canada (VAC), is looking for YOU!🌟
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❓Have you previously applied❓
If you have previously applied but did not write the exam or have an interview, you can re-apply at any time. Please note there is a required 6 month waiting period to retake the Veterans Service Agent exam or interview.

📢Ready to Apply? Here’s how to do it! 📢

1. Click on - apply online - at the bottom of the screen!

2. Give yourself the best chance to succeed! If you require any assistance, or for information on how to apply in an alternate format due to an accessibility/accommodation need, please contact the email address indicated in the "Contact information" section below prior to the Closing Date.

3. You will be prompted to answer screening questions concerning the essential education and experience qualifications and, other (non-essential) qualifications.

4. Tips for responding to screening questions:
▶ When responding please clearly demonstrate HOW, WHEN, and WHERE each qualification was met and provide examples.
▶ Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviors expected for each qualification.
▶ Each example should include when the example took place, background of the situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

5. You will be asked to include your resume. Your resume may be used as a secondary source to validate the experience and education described in the screening questions, however you will not be solicited for incomplete or possible missing information.

6. How to Apply for Government of Canada Jobs
https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-how-to-apply.html

7. Communication for this process will be sent via email and/or via your GC Jobs account. It is your responsibility to ensure accurate contact information is provided and updated as required.

📢 What to expect after you submit your application 📢

Step 1: Screening (Review of Applications)
▶ When you apply for this process you will be assessed on most essential merit criteria (education and experience) by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.
▶ You must meet the essential education and experience qualifications to move forward to the assessment phase.

Step 2: Assessment
▶ You are entitled to participate in the process in the official language of your choice, and you will be asked to indicate your preferred official language of correspondence in your application.
▶ An interview and/or written exam may be administered.
▶ Reference checks, as well as reviews of past performance appraisals, may be conducted. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.
▶ Be prepared to provide proof of education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information, please click on “Degree Equivalency” in the Education section above.
▶ Be prepared to provide proof of Canadian Citizenship or Permanent Residency.

Duties

🍁The Veterans Service Agent position is attached to the Field Operations Division with the core mandate of delivering direct services to our Veterans and their families. With more than 1,200 employees across the country, Field Operations has a wealth of knowledge, skills, abilities and strengths in multiple areas thanks to its diverse workforce. The opportunity for movement brings renewal to our workforce and creates a stimulating work environment. We work together to create healthy workplaces by ensuring people feel valued, where employee development, transparency and wellness are fostered.

Veterans Service Agents are critical members in the interdisciplinary teams to deliver services and benefits to Veterans with specific or moderate needs.

Work environment

🏢 🏠 We have quickly adapted to the new reality and the majority of our employees are currently working based on a common hybrid work model. Employees may expect to work a combination of both remote and on site work, with the frequency of each depending on the operational needs at the time of hiring and as we continue to evolve.

PLEASE APPLY ONLY for locations where you have a genuine interest in working or where you would be willing to relocate.

Intent of the process

The intent of this process is to create a pool or partially assessed pool of candidates to fill similar or identical positions with various language profiles, durations (term, indeterminate, assignment, secondment, acting appointment and deployment) and conditions of employment in Veterans Affairs Canada or other Federal Government Departments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
1️⃣Successful completion of an acceptable post-secondary program** in an area of study that focusses on human behavior, social services, social sciences, or other areas relevant to the position being staffed.

OR

2️⃣An acceptable combination of successful completion of a post-secondary program** with a minimum of 1 year experience working directly with clients in a Social Services* setting.

* Social Services is defined as the provision of services intended to aid disadvantaged, distressed, or vulnerable persons or groups.
** Post-secondary program is defined as the completion of a Diploma or Degree from a recognized post- secondary institution.

Degree equivalency

Experience:
EX1 - Experience in applying legislative, regulatory or policy related benefits or services.
EX2 - Experience working in a team environment in a health care, social services, or military setting.
EX3 - Experience working with clients in the provision of benefits, services, follow-up and referrals.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual Imperative CBC/CBC

Information on language requirements

Competencies:
CO1 -Demonstrating integrity and respect.
CO2 -Thinking things through.
CO3 -Working effectively with others.
CO4 -Showing initiative and being action-oriented.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
AEX1 - Experience as a member of the Canadian Armed Forces.
AED1 - Graduation with a degree from a recognized post-secondary institution.

Operational Requirements:
• Possession and maintenance of a valid driver's license or personal mobility to a degree normally associated with the possession of a valid driver's license
• Veterans Service Agents are assigned to a primary work location but may be required to work at various locations and travel between these locations.
• Must be willing on occasion, to officially represent the Department at functions such as conferences, commemorative events, etc.
• Consent to be deployed or assigned within the Area office, as per the organizational needs

Conditions of employment

• Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

✋✋🏻✋🏼✋🏽✋🏾✋🏿Diversity and Inclusion is important to us at VAC!

Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

We welcome members of equity seeking groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity seeking group members. If you are a member of the groups indicated in the Employment Equity Act, we respectfully request that you self-declare during this process. These groups include women, Indigenous peoples, persons with disabilities and members of a visible minority community.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.