Technical Advisor (TA) / Team Leader (TL)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential. Assessment accommodation

Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to SSC? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

The functions of the position can be performed from any approved SSC location across Canada.

Duties

The Networks and Security Services Branch (NSSB) Product Management (PDM) is responsible for the life cycle management of Connectivity Services and is responsible for the overall success of SSC's network and security business products. Product Management plays a key role in launching and supporting new Networks and Security IT products and experience via the procurement of contracting vehicles with external suppliers or by supporting existing contracts to be used to meet the requirements from all Government of Canada departments.
Product Management provides financial management oversight for its supported contracting vehicles and services which includes but is not limited to, invoice reconciliation and payments and budgetary forecasting. It also analyses and reports on large volumes of service and contract data. Product Management has a broad audience and stakeholders across SSC and the Government of Canada, as well as external vendors, nationally and internationally with which it works with to ensure that the Networks and Security product vision is maintained and service is properly rendered to all SSC's partners and clients.
Service contracts created or renewed/modified by PDM are then leveraged by other teams within SSC such as the provisioning team to serve government departments and issue service orders to vendors. PDM creates and documents processes and procedures for all the teams and the functions that are involved in overall management and delivery of our suite of services: WAN, LAN, Internet, Satellites, Networks Security and Infrastructure, etc.

Work environment

Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Indigenous Circle
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network

Intent of the process

A pool of qualified or partially qualified candidates will be established and may be used to staff positions with similar qualifications, with various language requirements, various conditions of employment or various tenures within Shared Services Canada.

Note: The priority will be to staff bilingual positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

📢 ** The first step is to evaluate several criteria on your written application. To complete the assessment of your candidacy, a second and simpler step will follow. **

EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
OR
An acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above.

Degree equivalency

EXPERIENCE

1. Experience working in any area of *network services with multiple clients.
2. Experience in analyzing, interpreting and reporting on data (technical, or financial, or contractual) as part of implementing business processes related to *network services

3. Experience in providing expert advice and recommendations to management in one of the following services
• networks security
• satellite services
• provisioning
• service management
• IT procurement

4. Experience in Product Life-Cycle Management or Services Delivery Management

Definition :
*Network Services are defined as a common set of services delivered to all partners and clients. They are a collection of services and technology standards (all components of a solution) that connect users working in offices, branches, or remote locations to applications and data in a network. Some examples of these services include:
• Security Services - by design these are services incorporated or provided separately to ensure and enhance security of data, ID, etc
• LAN, Cabling, WAN, Cloud access, GC Backbone, Wifi, Internet, VPN/Remote Access – collective services required for inbuilding/intrabuilding/DCN/ and other wifi networks to function effectively for the purposes of network connectivity
• Voice over IP: A service that enables voice communication over the internet.
• Satellite: A service that enables real-time video communication between users

KNOWLEDGE
1. Knowledge of financial management or administrative management of services.

COMPETENCIES
1. Analytical Thinking
2. Client Focus
3. Decision Making
4. Planning & Organizing
5. Teamwork

ABILITIES
1. Ability to communicate effectively orally
2. Ability to communicate effectively in writing

📢 ** Please note : the ability to communicate effectively in writing will be evaluated throughout your application.**

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual - Imperative (BBB/BBB)
Bilingual - Imperative (CBC/CBC)

Phase 1: Candidates wishing to be considered for bilingual positions will be assessed in their second official language (English or French) at the beginning of the process. Candidates who pass these tests will be invited to the evaluation of the other criteria. Those who already possess valid results will not be required to be re-evaluated.

Phase 2 : Candidates who wish to be considered for unilingual positions only or who have not passed the second language evaluation will be assessed in the second phase.

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

One or more asset qualifications may be considered essential depending on the position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

EXPERIENCE
1. Experience in assessing and mapping client requirements for one of the following:
• Networks security
• Satellite services
• Provisioning
• Service management
• IT procurement

2. Experience in supervising employees and leading a team.
3. Experience in participating in contracting vehicle development, such as, but not limited to, to Request for Proposals (RFPs) or managing resulting contract.

KNOWLEDGE
1. Knowledge of Project Management Best Practices
2. Knowledge of Contract Life Cycle Best Practices
3. Knowledge of IT Infrastructure Library (ITIL) framework
4. Knowledge of IT service management (ITSM) Best practices

ORGANIZATIONAL NEEDS
- In support of achieving a diverse and representative workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women. To self-declare, please complete the EE section in your application.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS
- Willingness to work overtime (evenings and weekends)

Conditions of employment

Reliability Status security clearance - Various security requirements.
The level of security required will vary according to the position to be staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Government of Canada Workplace Accessibility Passport helps federal public service employees get the tools, supports and measures they need to perform at their best and succeed in the workplace. It is a tool that allows employees to document their workplace barriers and accommodation needs. It promotes collaboration between an employee and their manager to address barriers and implement the solutions needed to ensure that employees are equipped to succeed on the job, no matter where their duties are performed. SSC is proud to be one of the first in government to offer the Accessibility Passport to its employees.

- Reference checks may be sought.

- An interview may be administered.

- Persons are entitled to participate in the appointment process in the official language(s) of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.