Stream 1: Technical Advisor / Stream 2: Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The functions of the position can be performed from any approved SSC location across Canada.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.
You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to SSC? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Indigenous Circle
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network

Intent of the process

This process may be used to staff similar positions within Shared Services Canada in various locations across Canada. Other government departments may use this staffing process to appoint a candidate to its organization in a similar position.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
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Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
Both Streams
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EX1. Experience working in IM/IT projects and/or operational activities, including leading or contributing to the development and/or delivery of an IM/IT project, initiative, or service.
EX2. Experience providing technical advice and recommendations to clients, colleagues, supervisors or managers on IM/IT issues.
EX3. Experience preparing or maintaining technical documentation.

Stream 2 Only - Team Leader
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EX4. Experience in coordinating tasks or deliverables in an IM/IT environment.
EX5. Experience managing personnel. Examples include but are not limited to; assignment of tasks, performance evaluation, holiday request approvals, training.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE
Both Streams
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AEX1. Experience with Contact Centre Technologies
AEX2. Experience with Telecommunications/Telephony
AEX3. Experience with Conferencing Technologies
AEX4. Experience with Software Development
AEX5. Experience with Network Security
AEX6. Experience with Cloud Platforms

Stream 2 Only - Team Leader
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AEX7. Experience with Contracting/Request for proposal (RFP)
AEX8. Experience liaising with external partners

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1 only - Technical Advisor
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Bilingual Imperative CBC/CBC
Bilingual Non-Imperative CBC/CBC
Bilingual Imperative BBB/BBB
Bilingual Non-Imperative BBB/BBB
English Essential
French Essential

*Under exceptional conditions, non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

Stream 2 only - Team Leader
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Bilingual Imperative CBC/CBC
Bilingual Non-Imperative CBC/CBC

*As part of SSC’s Official Languages Strategy, all supervisory positions in bilingual regions are designated CBC/CBC. Under exceptional conditions, non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

Information on language requirements

COMPETENCIES
Both Streams
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C1. Create Vision and Strategy
C2. Uphold Integrity and Respect
C3. Collaborate with Partners and Stakeholders
C4. Promote Innovation and Guide Change
C5. Achieve Results

Stream 2 Only - Team Leader
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C6. Mobilize People

ABILITIES
Both Streams
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A1. Ability to communicate effectively in writing.
A2. Ability to communicate effectively orally.
A3. Ability to synthesize information and provide solutions.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
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- In support of achieving a diverse and representative workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women. To self-declare, please complete the EE section in your application.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS
Both Streams
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Willingness to work overtime
Willingness to travel

Conditions of employment

Security
Both Streams
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Reliability, Enhanced Reliability, Secret, Top Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Do you want to join an amazing organization under the leadership of an awesome management team that values openness, fairness, transparency, and empathy? Are you looking for a career change or a new challenge? Do you want to seize the incredible opportunity of being part of a team at the forefront of artificial intelligence? Look no further!

Shared Services Canada's (SSC) Contact Centres and Conferencing Services offer unique and exciting job opportunities for IT specialists. These positions leverage artificial intelligence to enable global collaboration and connect government officials with citizens and experts from around the world. As an IT specialist, you will contribute to automating repetitive tasks, allowing agents to focus on more complex issues and provide personalized customer service. You will also play a vital role in emergency management by facilitating communication through video conferencing.

Joining our teams, you will work under a visionary, empathetic and kind DG, work alongside passionate, dynamic colleagues with a private sector mindset and philosophy, work under management with open-door policy, and open to new ideas and suggestion to improve services and programs for Canadians.

You will have the opportunity for continuous learning through the analysis of interactions and calls. Moreover, these positions offer innovation prospects, allowing IT specialists to shape the future of government services.

We also provide a supportive, collaborative, and diverse workplace that promotes a positive work-life balance with a commitment to employee wellness. We also offer flexible work arrangements, the possibility to choose between different SSC and GC Co-working work locations across the country and promote virtual meetings to participate in environmental sustainability efforts. We believe in employment equity and strive to create an inclusive workforce.

If you are seeking a challenging and rewarding career, Contact Centres and Conferencing Services is the perfect place to be. Join our team of IT specialists and be part of shaping the future of government services. Together, let's create a workplace where talent thrives and where employment equity is embraced.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.