Various IT-01 Technician positions (Inventory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applications will be pulled from the inventory and candidates will be contacted for further assessment via a third-party contractor called VidCruiter.

Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

We welcome members of equity seeking groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity seeking group members. If you are a member of the groups indicated in the Employment Equity Act, we respectfully request that you self-declare during this process. These groups include women, aboriginal persons, persons with disabilities and members of a visible minority community.

Work environment

Everyone is Welcome: Veterans Affairs Canada (VAC) is committed to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Intent of the process

The intent of this inventory is to create a pool or partially assessed pool of candidates to fill similar or identical positions with various language profiles, durations (term, indeterminate, assignment, secondment, acting appointment and deployment) and conditions of employment in Veterans Affairs Canada.

Positions to be filled: Number to be determined

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative BBB/BBB, BBC/BBC

Information on language requirements

ED1 - Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:
Recent* experience working in an IT environment.

*'Recent' is defined as experience obtained within the last five (5) years.

Competencies:
C1 - Effective Interpersonal Relationships
C2 - Client Service Orientation
C3 - Dependability

Abilities:
AB1 - Ability to communicate effectively orally
AB2 - Ability to communicate in writing

The following may be applied / assessed at a later date (may be needed for the job)

Important: Because various IT teams will be using this inventory to staff their job vacancies, each area has their own unique list of “asset” qualifications that are specifically related to their IT domain.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

AQ1 - Experience as a member of Canadian Armed Forces.
AQ2 - Recent* experience working in an IT operations environment. i.e., Information Technology Service Desk, Information Technology Helpdesk or Call Centre.
AQ3 - Recent* experience in providing IT support on site to clients.
AQ4 - Recent* experience in providing IT support by phone to clients.
AQ5 - Recent* experience in using or administering an IT Service Management (ITSM) tool such as IFS assyst.
AQ6 - Experience in developing IT Software or IT Data solutions.

*'Recent' is defined as experience obtained within the last five (5) years.

Organizational Needs:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Employment Equity may be used to address demonstrated under-representation of designated groups.

Information on employment equity: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

Operational Requirements:
Willingness and ability to work non-standard/traditional work hours, and/or overtime, and/or On-Call.
Willingness and ability to travel.
Some positions may require the physical ability to lift and install IT equipment.

Conditions of employment

Conditions of Employment:
Reliability status or Secret security clearance depending on the position being staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The first extraction of applications is scheduled for November 7, 2023 at 10AM EST . Any subsequent extractions will take place on an “as and when needed” basis.

Your application in this inventory will be active for 120 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 5 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

• Candidates must meet Essential qualifications to be appointed to a position
• You must provide proof of education credentials
• On the spot evaluations of essential criteria are possible
• All communication relating to this process, including email correspondence, may be used in the assessment of qualifications
• Indeterminate employees at the same group and level or equivalent may be consider for assignment, deployment, or secondment opportunities before other candidates

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

An interview and/or written exam may be administered.

Reference checks may be sought.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Please Note: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.