Support Analyst - Technology Accessibility Centre

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel:
https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html
We encourage applicants to identify any abilities, competencies, and/or experiences acquired through employment with the Canadian Armed Forces where applicable.

Duties

NRCan’s Technology Accessibility Centre assists employees so they can contribute to their full potential in the workplace. This is done through expertise in specialized computer technology, accommodations and ergonomic coaching. Working with the TAC team you will provide support services that focus on computer environment requirements and finding technology/workstation solutions on an individualized basis.
Duties:
• Perform Technical Accommodation Assessments and Workstation Assessments; Interprets, analyses, defines client specific issues and requirements; Researching, identifying and recommending solutions, preventative ergonomic measures and equipment (hardware, software and furniture); Create and maintain accurate documentation across multiple platforms;

• Provide technical support to employees who require specific assistive technology including software installation, selection of specialized devices, providing guidance/training on the use of accessible tools available in Microsoft Office Suite and other computer related solutions to enable employees to work to the best of their ability.
• Collaborate with various stakeholders to develop and implement individual job accommodation plans where technology/workstation solutions are required.
• Provide expertise and guidance to Workplace Accommodation, managers, staff and other stakeholders regarding technology related workplace accommodations.

Work environment

IF YOU ARE…
• passionate about helping clients;
• a person who enjoys working with people;
• able to remain calm in the face of multiplying demands;
• a person who enjoys working on a team and celebrating team achievements;
• detail-oriented.

What we offer you...
NRCan’s Technology Accessibility Centre assists employees so they can contribute to their full potential in the workplace. This is done through expertise in specialized computer technology, accommodations and ergonomic coaching. Working with the TAC team you will provide support services that focus on computer environment requirements and finding technology/workstation solutions on an individualized basis.

If this is the kind of work environment you are looking for... If you believe you have the skills needed for the job... We encourage you to apply!

At Natural Resources Canada, a Federal government job means developing leadership skills, fostering teamwork, and supporting creativity and innovation. We know it takes people from diverse pools of talent to make this happen. That is why we are looking for people like you. As an employee at Natural Resources Canada you can enjoy diverse employment opportunities, a range of career development programs, and a learning culture that supports you to learn on an ongoing basis.

Intent of the process

The intent of this selection process is to staff one (1) bilingual imperative position at the BBB/BBB on an indeterminate basis.

A pool of (fully or partially) qualified candidates may be established through this process to staff with identical or similar positions within Natural Resources Canada with various tenures, various language requirements (English Essential, French Essential, English or French Essential, or Bilingual), linguistic requirements (imperative and/or non-imperative) and profile(s) (BBB/BBB, CBC/CBC, CCC/CCC, etc.), various security requirements (Reliability status or Secret clearance), various conditions of employment and for various locations.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EXPERIENCES:
EX1: Experience in support and delivery of IT solutions and services.
EX2: Experience analyzing clients’ computer workstation and recommending options to eliminate issues and reduce risk of injury.
EX3: Experience in demonstrating, installing, and configuring individual computer environments and tools, along with delivering training on cutting-edge technology.
EX4: Experience in conducting assessments and generating comprehensive reports for individuals in need of assistive technology (software/hardware) while offering tailored solutions.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
EDUCATION
AE1: Professional certification or diploma relevant to the position for which you are applying. Examples include, but are not limited to:
• Assistive Technology Applications Certificate Program
• Certified Professional in Accessibility Core Competencies
• Web Accessibility Specialist
• Accessible Document Specialist
• Courses or Diploma in Office Ergonomics

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Immediate need is Bilingual - imperative BBB/BBB

Information on language requirements

Education
The minimum standard is:
• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

►NOTE: If you are a student currently enrolled in a post-secondary program and meet the essential experience below and will graduate in 2024, you are encouraged to apply.

Degree equivalency

ABILITIES AND SKILLS
EAS1: Working creatively within specific limitations.
EAS2: Ability to conduct research, analyse issues and determine viable options and recommendations.
EAS3: Ability to deal with matters of sensitivity and confidentiality
EAS4: Ability to communicate effectively orally.
EAS5: Ability to communicate effectively in writing.

PERSONAL SUITABILITY
PS1: Client focus
PS2: Analytical thinking
PS3: Diplomatic and thoughtful
PS4: Compassionate and a good listener

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE
AE1: Experience in supporting clients who use assistive technology.
AE3: Experience with office ergonomics as it relates to the computer environment.
AE4: Experience working with Microsoft Office Accessibility Tools and Features.

ASSET KNOWLEDGE:
Knowledge of the Duty to Accommodate, job accommodation principles and processes.

Conditions of employment

Reliability Status security clearance

Other Conditions of Employment:
- Must be able to lift up to 50lbs.
- Must be physically agile and able to reach and stretch to install, move and setup equipment, take measurements and as well as to work in confined access spaces.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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APPLICATION PROCESS - How to submit
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*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must, therefore be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Some of the benefits associated with applying on-line:
• Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
• Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
• Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
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INSTRUCTIONS - When responding to the screening questions, be sure to pay particular attention of the following:
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• Clearly demonstrate how you meet each of the requirements by answering the online questions and provide concrete, specific examples of actions that speak directly to the experience sought.

• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.

• Include when the example took place (month-year to month-year), background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

• Focus on what you did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.

Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Lack of DETAILS may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications.
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ASSESSMENT:
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Please ensure that you read ALL points listed below, as this section contains important information about the application process. In the case of missing information, your application may be eliminated from the process.

• A variety of assessment tools may be used in the assessment of candidates, such as: written test, practical test, situational exercise, oral interview, simulation, presentation, role play, work samples, performance appraisals, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications.

• Some assessments may be conducted remotely, including teleconference or videoconference assessments.

• All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.

• During the application or assessment process both cheating and plagiarism are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, may be subject to removal from the selection process.

• Based on the position being staffed, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.
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PROOF OF EDUCATION:
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Candidates must provide proof of education credentials upon request.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

All applicable fees are the responsibility of the candidate and must be paid by the candidate.
The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.
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COMMUNICATION
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Acknowledgment of receipt of applications will not be sent.

Once the screening of applications has been completed, only candidates proceeding to the next stage will be contacted.

NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes. It is imperative that you provide a valid email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.
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TRAVEL STATUS OR COST
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Please note you will not be considered to be in travel status or on government business for this selection process and travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.
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OFFICIAL LANGUAGES
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Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language.
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Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.