ANTICIPATORY - IT Operations (Various)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

Please do not email the Contact asking for an update. You will be contacted if your resume will be considered further.

If using screening questions: When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Duties

Did you know that the RCMP employs technical staff responsible for developing and maintaining their own Communications Systems and Police based technologies? These roles encompass a variety of duties supporting infrastructure on the highest mountain peaks in BC, on the front lines supporting officers and into the fundamental parts of technical innovation. IT Operations will be challenged with troubleshooting communications and network infrastructure, identifying key areas for advancement and providing ad hock solutions to satisfy complex operational needs.

Some typical duties may include:
• Police communication infrastructure maintenance, configuration, and life cycle management
• Support and development of critical communications infrastructure maintenance, configuration, and life cycle management
• IT support and development for Radio Over IP networks and other RCMP network infrastructure
• Communication systems planning and support for police operations and high security events (eg. Olympics, national leaders’ summit)
• Developing the application of other technologies such as GPS tracking, satellite communications, UAV’s, and remote video steaming.
• Programming and application development in support of operational and administrative policing functions
• Leading technical projects impacting policing operations on a Provincial and National level

Work environment

The RCMP is seeking talented candidates with proven ability to work in this wide range of IT and electronics infrastructure for IT Operations in E Division (BC).

These positions reside at various IT Operations Shops/Units across British Columbia and are situated in a law enforcement environment which includes contact with uniformed police officers. Travel may be required via vehicle or commercial air with occasional overnight trips / deployments to be expected. Core business hours are Monday through Friday between the hours of 0800 and 1600. Willingness to work overtime, provide after-hours support and be on call are an operational requirement and compensation is provided. You will be working in an environment that helps you establish a positive work/life balance. Our section has a hybrid work option where you can work a minimum three (3) days in the office and up to two (2) days from home. Within operational requirements, there may be flexibility to work variable start times or completing hours of work over 9 days instead of 10 days in a two-week period.

The RCMP recognizes the diversity of its workforce and is committed to providing a respectful workplace free of harassment, discrimination and other forms of disrespectful behavior.

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Intent of the process

Anticipatory.

A qualified group of candidates may be identified and may be used to staff future permanent or temporary vacancies (including terms, actings, casuals, assignments and secondments) in similar-level positions (at full or part-time hours, including shift-work). Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:
• Recent* and Significant** experience in delivering or supporting IT or electronics/communications infrastructure solution(s) in a technical capacity
• Recent* experience relationship building with clients and stakeholders to advance unit level strategies and initiatives
• Recent* and Significant** experience implementing and managing projects pertaining to Information Technology
• Recent* and Significant** experience preparing a variety of technical documents (such as standards, policies, reports or presentations) for technical peers, staff or management
• Recent* experience providing technical infrastructure advice to stakeholders

Definitions:
*Recent experience is defined as the experience normally acquired within the last five (5) years.
** Significant experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a minimum of two (2) years.

Knowledge:
• Knowledge of project management principles and practice
• Knowledge of IT service management principles and practice
• Knowledge of the IT equipment lifecycle management
• Knowledge of evolving and emerging areas of technology

Abilities:
• Ability to communicate effectively in writing
• Ability to communicate effectively orally
• Ability to lead a team
• Ability to manage conflicts
• Ability to manage technical projects
• Ability to think analytically

Personal Suitability:
• Client Focus
• Stewardship of Resources
• Flexibility
• Team Leadership
• Communication

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Education:
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in electrical engineering, Information and Communications Technology related, or some other engineering specialty relevant to the duties of the position

Degree equivalency

Certifications:
• ITIL Certification (any)
• Project Management Certification, such as PMP, PRINCE II, PSM
• Certified as a professional engineer in Canada or obtained a limited license in British Columbia, with specialization in electrical engineering or certified as a technology professional with one or more of the following or equivalent designations by a provincial professional organization recognized by the Canadian Technology Accreditation Board (CTAB): Certified Engineering Technologist (CET), Applied Science Technologist (AScT), or Professional Technologist (PTech)
• Basic Amateur Radio Certification (Industry Canada)
• Advanced Amateur Radio Certification (Industry Canada)
• Network+, CCNA, or CCNP Certification

Experience:
• Experience working in a police environment
• Recent* and Significant** experience in implementing and maintaining modern operational communication systems
• Experience managing incidents as per the Information Technology Infrastructure Library procedures and guidelines
• Significant** experience in supporting IT or electronics/communications infrastructure solution(s) that integrate with OCC Phone systems (e.g. ANI/ALI, digital phone lines, VoIP, etc.)
• Recent* experience in coordinating tasks or deliverables with multi-disciplinary teams in an IM/IT environment
• Recent* and Significant** experience in leading complex IT and electronics/communications infrastructure activities
• Recent* and Extensive*** experience in programming, modifying and maintaining modern, computer based mobile radio and network data communications equipment and/or systems.
• Recent* and Extensive*** experience implementing and maintaining complex network infrastructure related to “Land Mobile Radio” systems
• Recent* and Significant** experience relationship building with clients and stakeholders to advance unit level strategies and initiatives
• Recent* and Significant** experience programming using computer programming language(s) (e.g. C, C++, etc.) or application/script development (e.g. PowerShell, Python, etc.)

Definitions:
*Recent experience is defined as the experience normally acquired within the last five (5) years
** Significant experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a minimum of two (2) years
***Extensive experience is defined as five (5) or more year of experience

Knowledge:
• Knowledge of Security Assessment and Authorization (SA&A)
• Knowledge of OCC IT Systems and supporting technologies / infrastructure
• Knowledge of IT Hardware, Software and Networks used in the RCMP
• Fundamental knowledge of budgets and finance used in RCMP E Division
• Knowledge of fundamental theory and practical application of Object-oriented programming languages

Abilities:
• Ability to think creatively
• Ability to generate and implement creative IT solutions
• Ability to identify and analyse patterns in solving complex IT issues

Conditions of employment

• Enhanced reliability status with top secret security clearance
• Possession of a valid Class 5 Driver’s license
• Must be willing and able to travel throughout service area (i.e. BC) occasionally for extended periods, including travel via helicopter or fixed wing aircraft
• Must be willing and able to work extended hours, unscheduled overnight travel and/or adjust work schedule, with little or no notice, to meet operational requirements
• Must be willing and able to provide after-hours support via operational availability (on call).
• Must be willing and have mobility to the extent of crawling and working in confined areas of vehicles/aircraft/ships to install radio, electrical and antenna equipment
• Must be willing and able to lift heavy or awkward items like radios and batteries, up to 90 lb.
• Must be willing and able to perform work duties in inclement and uncomfortable weather conditions such as pouring rain and extreme cold (-40 Celsius)
• Must be willing and able to provide technical support to front line policing operations in the field
• Must conform to standards set for travel on RCMP PC-12 Pilatus Aircraft, including maximum passenger weight restriction of 400lbs (which includes clothing and equipment)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Receipt of applications will not be sent. Candidates will be considered for positions as they become available, and will be advised of any further evaluation.

Applicants are encouraged to apply ONLY if they are willing and able to work in Surrey, BC. All positions are located at 14200 Green Timbers Way, Surrey, BC.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain an RCMP security clearance may involve, but is not limited to, a security/reliability interview, a field investigation regarding matters of criminal activity, verification of credit/financial status, reference checks, education, employment history, online activities, alcohol and/or drug use, etc., and may require certain residency requirements.

Please refer to Appendix “B” and “D (4)” of the Treasury Board Standard on Security Screening for more information - https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=28115.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Incorrect or fraudulent information provided by a candidate during the application or assessment process will result in elimination from the process.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

Those selected for assessment should be prepared to provide the names and contact information of recent references (recent is defined as within the last 2 years):

References must be available, have an in-depth knowledge of your work/projects, and must be able to answer specific questions pertaining to your experience, achievements and strengths.

References that are not reachable and/or not available are lowering the candidates’ chances to be found fully qualified and be considered for appointment. When providing names of references, it is the candidate’s responsibility to ensure they are available to respond in a timely manner.

All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.