Senior Registry Support Officer *Anticipatory*-*AMENDMENT TO CLOSING DATE*

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Giving you the best chance to succeed! Applications for employment must be submitted ONLINE in the Public Service Resourcing System. You must provide responses to screening questions and your resume. Normally, applicants will not be solicited for incomplete or possible missing information.

Persons who are unable to apply on-line must contact prior to the closing date.

Duties

The Senior Registry Support Officer is responsible for providing in-person, in writing and/or by telephone assistance to lawyers, self-represented litigants, the public and SCC staff with regards to SCC practices, procedures, proceedings, filing requirements and hearings. A very good ability to communicate in writing and orally is essential in this role. The Senior Registry Support Officers are also responsible for the review intake of court documents filed by counsel and self-represented litigants ensuring completeness of the material and providing the Manager with recommendations on appropriate course of action and/or drafting responses, as the case may be; coordinating perform activities of the Court Clerk as they relate to SCC hybrid hearings.

Work environment

The Supreme Court of Canada (SCC) is Canada’s final court of appeal. The SCC is a bilingual institution that hears cases in French and English, in all areas of the law, such as family, criminal, and tax law. It decides cases from Canada’s two major legal traditions, common and civil law. Its decisions affect the lives of all Canadians. The SCC recognizes that a key element necessary in achieving and retaining a representative workforce is providing a supportive work environment and fostering a corporate culture that is welcoming to all employees, including designated group members. According to the most recent public service employee surveys, the SCC is one of the best places to work in the federal public service. Given that the SCC is not served by Pay Center, it has its own compensation team responsible for administering the full range of pay and benefit transactions in Phoenix and MyGCHR.

This position requires you to work on-site at the Supreme Court of Canada located at 301 Wellington Street, in Ottawa.

Intent of the process

The anticipated need is to establish a pool of qualified or partially qualified candidates that could be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels.

Candidates already at level (or equivalent) may be considered for a deployment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Experience delivering services to the general public and clients, including providing information in writing, by telephone and in-person) in a client-facing environment.
Experience in providing a range of administrative support services.
Experience analyzing documents to assess accuracy, urgency and completeness of information.
Experience entering, maintaining and extracting information in case management and/or document management systems.
Experience in providing recommendations to management for decision-making.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATION:
Experience delivering client services and/or administrative support services in a Court, Tribunal, Board, Commission or other legal environment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES:
Ability to conduct research and interpret policies and procedures.
Ability to deal with heavy workload and determine priorities, in a fast-paced environment.
Ability to communicate effectively in writing .
Ability to communicate effectively orally.

PERSONAL SUITABILITY:
Client Services
Reliability
Attention to detail
Effective interpersonal skills

Conditions of employment

Reliability Status security clearance

OPERATIONAL REQUIREMENTS:
Flexible working hours between 8:00 to 5:00 are required.
This position requires incumbent to work on-site at the Supreme Court of Canada building.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

You must be prepared to provide the original or a certified true copy of your educational credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at www.cicic.ca/indexe.stm.

Persons are entitled to participate in the appointment process in the official language of their choice.

All communication and information obtained throughout the selection process, from the time of application to the close of process, may be used in the assessment of qualifications.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.