Service Team Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Key Activities
1. Receives and coordinates / processes applications for a variety of Civil Aviation Documents (CADs) and ensures that information submitted is complete, soliciting additional information as required.
2. Prepares correspondence, CADs, and/or other technical materials submitted for approval or signature.
3. Receives candidates, determines eligibility, collects fees if applicable, and invigilates written exams in the office and in the field; marks the exams and prepares associated correspondence, in accordance with regulations; and updates and maintains supporting materials for exams.
4. Provides help desk support, information and guidance to clients utilizing TC's online services.
5. Provides support to the Service Team and to other Civil Aviation activities / areas – this includes, but is not limited to, ordering supplies, receiving funds, and preparing requests for refunds and invoices.
6. Interprets and enters data into technical databases and workflow tracking systems, either manually or through scanning and imaging; verifies accuracy; coordinates workflow; and follows up as required.
7. Supports electronic and hard-copy document management; provides mailing and associated distribution services; and assists in monitoring calendar and/or email activities.
8. Responds verbally or in writing to inquiries from internal and external clients, and/or redirects inquiries to the appropriate source.
9. Integrates, promotes and supports governmental, departmental and Civil Aviation key priorities, commitments and initiatives within the Service Team structure.

Work environment

🚗 Since April 1, 2023, all federal employees are required to work from a Government of Canada workplace at least two to three times per week, or 40 to 60% of their regular schedule. At Transport Canada (TC), this means we work at a worksite at least eight days during a four-week period. Worksites include, but are not limited to, spaces such as TC approved worksites and collaborative spaces; Locations where TC inspectors conduct their work inspections or locations of stakeholder activities and meetings as well as Government of Canada touchdown and collaborative spaces.

Intent of the process

The immediate need is to staff one (1) permanent position. A pool of qualified candidates could be established from this process and may be used to fill similar positions within Transport Canada, Quebec region, with various tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🎓EDUCATION
✔️ Successful completion of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

📋 EXPERIENCE
1. Recent and significant* experience answering general inquiries and information requests from internal and/or external clients in person or by telephone or in writing.
2. Experience in using spreadsheets, word processing and email softwares.

*Recent and significant experience: one year experience acquired over the past five years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

📋 COMPETENCIES
1. Demonstrating Integrity and Respect
2. Thinking Things Through
3. Working effectively with others
4. Showing initiative and being action-oriented
5. Customer Service

📋 ABILITIES
1. Ability to prioritize work to meet deadlines.
2. Ability to communicate effectively in writing.
3. Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
🎓 EDUCATION
✔️ Diploma of collegial studies (DCS) or Attestation of collegial studies (ACS) or;
✔️ Diploma of vocational studies (DVS) in the field of administration or office automation/technology.

Degree equivalency

📋 EXPERIENCE
1. Experience using databases for analysis, manipulation, verification and extraction of data.

✨ BUILDING AN INCLUSIVE TEAM AND WHY IT’S IMPORTANT TO US!
As Canada continues to change, having an inclusive organization where employees and managers represent the diversity of experiences, perspectives, and backgrounds that reflect Canada now and into the future, are important to us. Diversity, inclusion, and a commitment to reconciliation with Indigenous peoples are part of advancing our priorities and creating a respectful, inclusive, and supportive workplace.

Employment equity may be used to address under representation of the following designated groups: members of a racialized communities, persons with disabilities, women and Indigenous peoples.

⏱ OPERATIONAL REQUIREMENTS
1. Ability and willingness to travel as required.
2. Ability and willingness to work overtime, as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• No acknowledgment of receipt will be sent to applicants for their submissions.

• Transport Canada will contact candidates once the pre-selection process is completed.

• Please ensure that your email address is included in your application for correspondence purposes. It is the responsibility of candidates to provide accurate contact information and to keep it up-to-date as needed. They should also ensure that their email address accepts emails from unknown senders (some email systems block such emails).

• Candidates must meet the essential qualifications to be appointed to a position.

• Candidates may be required to meet asset qualifications and/or organizational needs as per specific position requirements.

• Successful candidates must meet and maintain these employment conditions throughout their employment.

• A variety of tools and methods may be used to evaluate candidates, including, for example, written exams, standardized tests, interviews, and/or reference checks. Additionally, all information collected throughout the selection process, from the time of application submission to the end of the process, may be used to assess candidates.

• Random and/or top-down selection and/or other volume management methods may be used to determine who will proceed to the next stage of the assessment process.

• Candidates who have completed studies abroad must have their certificates and/or diplomas evaluated according to Canadian educational standards. This will provide proof of Canadian equivalence when applying for a job within the public service. The Canadian Information Centre for International Credentials provides support to individuals seeking to have their credentials and professional qualifications assessed by directing them to appropriate organizations. The Canadian Information Centre for International Credentials can be contacted through its website: http://www.cicdi.ca.

• Every person has the right to participate in a selection process in the official language of their choice. We ask applicants to indicate their language preference in the job application.

• For candidates who wish to submit their application in a format other than on Job GC, please contact the contact person listed at the bottom of this posting.

• It is strongly advantageous to apply directly through the Public Service Resourcing System (PSRS) because:
- it allows you to create a candidate profile and a resume that can be reused to apply for other jobs instead of filling out a new application each time;
- it allows you to check the status of a job application at any time;
- for certain jobs, it also allows you to access important information that is only available when applying online (including the job questionnaire and the statement of merit criteria).

• To submit an online job application, select "Apply" below.

Thank you / Merci / Ekosani / Miigwech / Meegwetch / Mahseecho / Mutna / Wopida / Hei Hei / Marci Cho / ᖁᐊᓇᖅᑯᑎᑦ / Quanaqqutit / ᓇᑯᕐᒦᒃ (Nakurmik) / Nakummek / Qujannamiik / Qujanaq / Kukwstsétsemc / Woliwon / Woliwun / Wela’lin

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.