Computer Support Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

WHY WORK FOR THE RCMP IN YELLOWKNIFE:
- Subsidized government housing
- Flexible work arrangements and workplace accommodations for employees with disabilities, family-related responsibilities and other situations
- Great salary and additional financial allowances, such as the Isolated Post Allowance or financial assistance for relocation (if necessary)
- Benefits (including health, dental and drug coverage) and pension
- Vacation Travel Assistance once a year for you and any eligible dependents
- Career development and training opportunities, including in-person and online training through the Canada School of Public Service
- Supports through the Employee Assistance Program and other services
- External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.

Duties

Employees are responsible for technical services and advice in the planning, development, configuration, installation, implementation, integration and maintenance of a departmental IT infrastructure in support of service delivery to internal and external clients, and stakeholders. The primary focus of this work is the support of clients’ desktop hardware, software, and account management.

Work environment

The “G” Division Informatics Unit provides service to the entire Northwest Territories, which consists of 21 detachments. Employees frequently have to travel by vehicle, small fixed wing, or aircraft to small communities and remote locations to maintain IT infrastructure and operations. Travel can be physically demanding as all equipment must be loaded and unloaded by a small team multiple times to service a location and return. Remote travel in the winter at temperatures down to -50°C can present challenges, so employees must be prepared and able to work in this environment.

The work environment for this position involves the following conditions:
• Primarily working at a desk in an office environment serving clients in person and other sites remotely.
• Occasional overnight travel is required, sometimes for extended periods such as several days or weeks for duty or training.

Yellowknife is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance. For more information please refer to the following website: http://www.njccnm.gc.ca/directive/index.php?did=4&lang=eng

Important financial information:
• Successful candidates may be eligible for staff housing.
• Isolated Post Allowances (Northern Allowance) for Yellowknife ranges from approximately $11,691 to $19,486 which is based on if the employee has dependents.

Vacation Travel Assistance is provided once a year for Yellowknife of approximately $1319 for each eligible member of the household.

Intent of the process

The intent of this process is to staff two (2) permanent positions in Yellowknife, NT.

A qualified pool of candidates may be established and may be used to staff future vacancies on a permanent and/or temporary basis.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

*An acceptable combination is defined as: two years of related experience AND one relevant industry certification such as Microsoft, Novell, Comptia A+, ITSM, etc.

Degree equivalency

• Recent* and significant** experience with support and installation of end-user IT equipment on an enterprise networked environment.
• Recent* experience supporting a LAN/WAN environment (Microsoft, Novell or another relevant platform).
• Recent* experience supporting a Microsoft Windows desktop computer networking environment.
• Recent* experience performing network administration functions.

Applicants who have successfully completed the applicable educational requirements within one year prior to the closing of this bulletin will have the experience requirement waived***.

*Recent is defined as within the last 5 years.
**Significant experience is defined as the depth and breadth of experience normally associated with approximately one year of experience.
***Applicants who meet the educational requirement (within one year prior to the closing of this bulletin), but do not meet the experience requirements will be considered only if there are no successful applicants who meet both the educational requirements and the experience. Please note that successful applicants as per this consideration will be required to undergo a training/mentorship program while working on the job.

• Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Experience with imaging/cloning workstations.
• Experience with ITSM (Information Technology Service Management).
• Experience with Novell Infrastructure.
• Experience with Outlook/Exchange.
• Experience with AD/SCCM (Active Directory/System Center Configuration Manager).
• Experience with IT-Based Project Management.

OPERATIONAL REQUIREMENTS:

• Willingness and ability to travel extensively across Canada and within NWT (including remote sites) for training, meetings or to support RCMP operations.
• Willingness and ability to travel by various modes of transportation including vehicle, boat, helicopter or small plane.
• Must conform to standards set for travel on RCMP PC-12 and PC-24 Pilatus Aircraft, including maximum passenger weight restriction of 400lbs (which includes clothing and equipment).
• Willingness and ability to travel overnight, sometimes for extended periods.
• Willingness and ability to work overtime, including work outside of normal core hours and being on call, when required.
• Willingness and ability to work in or relocate to Yellowknife, NT.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to analyze and resolve software, hardware, and firmware problems, and to recommend and implement appropriate solutions.
• Ability to set plans and priorities in a demanding and complex environment.
• Ability to perform IT system testing.

• Demonstrating integrity and respect.
• Working effectively with others.
• Thinking Things Through.
• Showing initiative and being action-oriented.
• Reliability.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

• Microsoft MCP, MCSE, MCSA, Win10, SCCM/Microsoft Endpoint Manager
• Powershell Scripting
• CompTia A+, Network +, Security +
• ITSM (Information Technology Service Management)
• Project Management

Conditions of employment

• Top Secret security clearance - RCMP Top Secret security clearance.
• Must meet the RCMP medical profile standards established for the position.
• Possess and maintain a valid driver’s license.
• Willingness and ability to lift, carry and place heavy objects up to 40 lbs. in a safe manner to support RCMP operations.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Volume Management strategies may be used.

Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Limited Duration Posting:

- Please note that this posting will be for a period of 5 years.
- In the event you are appointed, you will enter into a written agreement (pre-posting agreement) identifying geographic provisions for deployment following completion of your posting.

A pre-posting agreement will apply to both CM and PS employees prior to entering their limited duration posting. The agreement will be provided to the employee in conjunction with their letter of offer.

Should the appointment be to an Isolated Post as described in Appendix A of the NJC Isolated Posts and Government Housing Directive, the pre-posting agreement will allow employees to identify three (3) divisions/locations to which they would like to be deployed upon completion of their posting period.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.