SAOCC Commander - Anticipatory

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES which demonstrate how they meet the education requirement and the experience factors listed in the essential qualification. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and the period(s) in which you performed the functions(M-Y to M-Y); and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA (Education and Experience ) WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

Resumes will be used as a secondary source to validate the education and/or experience described in the screening questions.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

Duties

The SAOCC Manager is part of the Alberta RCMP OCC senior management team. This position reports to the OCC Program Director, and is responsible for the Southern Alberta OCC (Red Deer). Responsibilities include all aspects of HR including training, employee development, employee wellness for a staff existing of 2 Shift Managers, 8 Shift Supervisors, 60 indeterminate & 29 term/contract employees. In addition, the SAOCC Manager will oversee the day-to-day emergency/operational communications; facility management including security, procurement & management of equipment; network & relationship building advancing OCC operations & capacity, business continuity etc.; financial stewardship & budgeting; and client service delivery and standards compliance.

Work environment

The Operational Communications Centre (OCC) provides critical operational support to RCMP officers in the field. The OCC is the first point of contact for the public requesting police assistance in both emergency and non-urgent matters. In Alberta, there are two provincial OCCs: Edmonton and Red Deer. These centres provide support to 120 detachments and satellite offices throughout Alberta's RCMP communities including Alberta Sheriffs (traffic units) and various municipal police agencies, 24 hours a day, 365 days of the year.

Alberta OCC’s serve a population of approximately 1.4 million citizens; receive an average of 2,500 calls a day; evenings and weekends being the busiest times. All operators working in Alberta RCMP Provincial OCC’s must successfully complete a comprehensive mandatory nationally accredited training program. OCC staff then receive calls, enter information in computer systems and evaluate what services are required. Dispatchers then send the information onto officers as quickly as possible, ensuring priority is placed on public and officer safety. To expedite calls, and to dispatch officers as quickly as possible, it is important for members of the public to have key information available when calling.

Intent of the process

The intent of this process is to staff one (1) permanent position in Red Deer, AB.

A qualified pool of candidates may be established and may be used to staff similar positions on a term and/or permanent basis within the RCMP. The pool could be used to offer acting appointments, assignments, secondments or deployments.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.jobs.gc.ca.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives*
*Proof of education will be required prior to appointment.

Degree equivalency

1) Experience in analyzing complex issues and providing recommendations related to Emergency/Operational Communications and/or Emergency Services (i.e. Fire, Ambulance, Police, 9-1-1 Dispatch/Call Taking).

2) Recent* and Significant** experience with Emergency Services (i.e. Fire, Ambulance, Police, 9-1-1 Dispatch/Call Taking systems (including but not limited to Computer Aided Dispatch (CAD), Records Management Systems (RMS), wide area/digital radio systems, multi-media recording equipment and/or IP based telephony systems).

3) Recent* and Significant** experience in conducting evaluations and/or business processes related to Emergency Services Dispatch/Call Taking activities and providing advice/recommendations to management or senior management.

4) Recent* experience in the management of human resources (including but not limited to training, supervising, employee coaching/development, appraisals, addressing work place conflict, medical accommodations, etc.).

Recent* is defined as within the previous five-year period.
Significant** is defined as having two or more years of experience.

Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

Experience providing guidance or advice to management on policies, directives or guidelines regarding at least two of the following areas: human resources, training, financial management or business planning.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Knowledge of Conflict Management Practices.
• Knowledge of Financial Management Practices.

• Team Leadership.
• Change Leadership.
• Planning and Organizing.
• Strategic Thinking.
• Meeting Client Needs.
• Stewardship.

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.

Conditions of employment

1. Ability and willingness to travel and testify in court of law.
2. Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
3. Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
4. Ability and willingness to step into a subordinate role in an emergency situation.
5. RCMP Top Secret security clearance. Successful applicants will be required to obtain and maintain a RCMP Security Clearance throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.