Various Clerical and Administrative Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

📢Ready to Apply? Here’s how to do it! 📢

1. Click on - apply online - at the bottom of the screen!

2. Give yourself the best chance to succeed! If you require any assistance, or for information on how to apply in an alternate format due to an accessibility/accommodation need, please contact the email address indicated in the "Contact information" section below prior to the Closing Date.

3. You will be prompted to answer screening questions concerning the essential education and experience qualifications and, other (non-essential) qualifications.

4. Tips for responding to screening questions:
▶ When responding please clearly demonstrate HOW, WHEN, and WHERE each qualification was met and provide examples.
▶ Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviors expected for each qualification.
▶ Each example should include when the example took place, background of the situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

5. You will be asked to include your resume. Your resume may be used as a secondary source to validate the experience and education described in the screening questions; however, you will not be solicited for incomplete or possible missing information.

6. How to Apply for Government of Canada Jobs
https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-how-to-apply.html

7. Communication for this process will be sent via email and/or via your GC Jobs account. It is your responsibility to ensure accurate contact information is provided and updated as required.

📢 What to expect after you submit your application 📢

Step 1: Complete Multiple-Choice Assessment
▶Please note: For this staffing process we will be conducting the assessment PRIOR to reviewing your application (screening) and determining if you meet the essential education and experience.
▶ On Wednesday, October 25, 2023, you will receive an invitation to complete a multiple-choice test from the following email address: . It is your responsibility to consult your emails on a regular basis, including your spam folder. You have until Thursday, October 26, 2023 at 11:59pm Eastern to complete the multiple-choice assessment, if you do not complete the assessment by October 26th, you will not move forward in this process.

Step 2: Provide Proof of Education, Proof of Citizenship & Second Language Evaluation Results (if applicable)
▶ Following the completion of your multiple-choice test, you will receive an invitation to upload an electronic copy of your proof of education, and answer questions regarding your citizenship and language profiles you wish to be considered for.
▶ Your education can be in the form of a scan or picture; please ensure you have this information prepared ahead of time.

Step 3: Screening (Review of Applications)
▶ After completing the multiple-choice assessment, if you have obtained the required pass mark you will move on to the next phase of the process. Your application will then be reviewed to determine if you meet the essential education and experience qualifications.

Work environment

Everyone Is Welcome: Veterans Affairs Canada (VAC) is committed to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Intent of the process

The intent of this process is to create a pool or partially assessed pool of candidates to fill similar or identical positions with various language profiles, durations (term, indeterminate, assignment, secondment, acting appointment and deployment) and conditions of employment in Veterans Affairs Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - Successful completion of two years of secondary school or employer-approved alternatives*.

*The employer-approved alternatives to two years of secondary school are:
• A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school.
OR
• An acceptable combination of education, training and/or experience. Experience working in an office environment that required tasks such as: typing, filing, sending and replying to e-mail, answering telephone inquiries, etc.

Degree equivalency

Experience:
EX1 - Experience providing service to internal or external clients or customers by telephone, in person or in writing.
EX2 - Experience providing clerical or administrative support services.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• French Essential
• Bilingual Imperative BBB/BBB, CBC/CBC

Information on language requirements

Competencies:
• CP1 – Demonstrating integrity and respect
• CP2 – Thinking things through
• CP3 – Working effectively with others
• CP4 – Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

Education:
AED1 - Diploma or degree from a recognized post-secondary institution.

Degree equivalency

Experience:
AEX1 - Experience as a member of the Canadian Armed Forces.
AEX2 - Experience in handling or protecting personal client information in accordance with Access to Information Act and Privacy Act requirements.
AEX3 - Experience handling financial transactions in an office setting.
AEX4 - Experience working with Veterans Affairs Canada programs, services or benefits.
AEX5 - Experience working in Veterans Affairs Canada client payment processing.

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Indigenous peoples, Persons with a disability, Visible Minorities, Women.

Conditions of Employment:
• Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

✋✋🏻✋🏼✋🏽✋🏾✋🏿Diversity and Inclusion is important to us at VAC!

Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

We welcome members of equity seeking groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity seeking group members. If you are a member of the groups indicated in the Employment Equity Act, we respectfully request that you self-declare during this process. These groups include women, Indigenous peoples, persons with disabilities and members of a visible minority community.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.