Enquiries Officer (INVENTORY)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

When submitting your application, you must answer questions regarding the education and experience requirements (both essential and asset qualifications). You must clearly demonstrate how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate when (month-year to month-year), where and how you acquired each qualification by giving concrete examples. Information provided in your answers related to your education and experience must be supported in your resume. Failure to provide the above information in the format required may result in your application being rejected from the process. The information you provide in the questionnaire must be true.

Plagiarism or using unauthorized tools such as artificial intelligence (ex: ChatGPT) is not authorized and will result in your being eliminated from the selection process.

Need help with your application? Check out our video at: https://www.youtube.com/watch?v=0GW7P3g9hhI

***TEXT QUESTION***

An online written exam (text question) will be used to assess the following essential competencies:

• Ability to work independently and within a team environment
• Client Service Focus

If you do not respond to this question and meet these essential competencies listed above, your application will be eliminated from consideration.

Work environment

Most of the positions to be staffed are 100% virtual, however, depending on the position being staffed, some employees may be expected to work onsite at least 2 days per week (or a minimum of 40% of their working schedule). This includes one fixed day onsite for all employees of the same team and one flexible day (i.e. not fixed) at an onsite location.

Intent of the process

To establish pools of partially or fully qualified candidates to fill positions at the same of equivalent group and level at Elections Canada with varying tenures (such as indeterminate (permanent), specified period (term), casual).
***NOTE: Most of our positions are BILINGUAL BBB/BBB, term positions***

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

ESSENTIAL EXPERIENCE
Experience in entering and verifying data into a computerized system.
Experience in delivering client services to the public that involves obtaining, clarifying and/or providing explanations of related information.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
LANGUAGE PROFILE
English or French, Bilingual imperative BBB/BBB, CBC/CBC and CCC/CCC

Information on language requirements

ABILITIES
Ability to communicate effectively in writing
Ability to effectively work under pressure
Ability to work independently and within a team environment

PERSONAL SUITABILITY
Client service focus
Attention to detail
Judgement

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCES
A minimum of six consecutive months of experience working in a contact centre environment.
Experience in preparing written correspondence to internal and external clients.

ORGANIZATIONAL NEEDS
Elections Canada is committed to establishing and maintaining a representative workforce. Qualified candidates who self-identify as members of the Equity-seeking groups (a group of persons who are disadvantaged on the basis of one or more prohibited grounds of discrimination within the meaning of the Canadian Human Rights Act) may be selected for appointment to fill an organizational need.

OPERATIONAL REQUIREMENTS
Most of the positions to be staffed are 100% virtual, however, depending on the position being staffed, some employees may be expected to work onsite at least 2 days per week (or a minimum of 40% of their working schedule). This includes one fixed day onsite for all employees of the same team and one flexible day (i.e. not fixed) at an onsite location.

Conditions of employment

Reliability Status security clearance

Consent to observe strict political impartiality and neutrality for the duration of employment.
Willingness and ability to work overtime on as when needed and on short notice.
A working internet connection is required to perform the duties of the position.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

IMPORTANT: Candidates from outside the public service may be required to pay for travel and relocation costs associated with this selection process.

The chosen candidate for the position must meet the minimum requirement of 2 days of work per week in the workplace as established by the Treasury Board of Canada Secretariat.

A test will be administered.

An interview may be administered.

Reference checks may be sought.

The answers provided to the screening questions will be the main source of information. Failure to provide complete answers may result in your application being screened out from further consideration in this process. Should you indicate in your response "please refer to my résumé", we may be unable to assess you against the position’s essential qualifications, which could result in your application being rejected. Lack of examples and details will result in your application being rejected. We will not contact applicants to clarify incomplete or missing information.

Candidates should be prepared to provide proof of education (copy of degree/diploma) and citizenship or permanent resident status. You will only be asked to provide proof of your education credentials later in the process. If you have foreign credentials, you must provide proof of Canadian equivalency. For further information, please consult the Canadian Information Centre for International Credentials at https://www.cicic.ca/.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that asset qualifications may be used at the screening stage or at any point in the hiring process.

Please identify clearly your substantive group and level and your employment status on your résumé and/or application form (if applicable).

Please ensure that your Personal Record Identifier (PRI) is included in your application (if applicable).

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by email for screening/assessment purposes (including sending invitations for written tests and interviews). Applicants who apply to this selection process must include a valid email address in their application, and make sure this address is functional at all times and accepts messages from unknown users.

The agency accepts online applications only.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.